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- Tasks: Manage online listings and optimise product descriptions for maximum sales.
- Company: Join a charity-focused team making a difference through ecommerce.
- Benefits: Earn £12.60/hour, enjoy 24 days holiday, and work in a supportive environment.
- Other info: Flexible part-time hours with potential for overtime and career growth.
- Why this job: Be part of a mission-driven organisation while gaining valuable ecommerce experience.
- Qualifications: Experience with online sales platforms and strong analytical skills required.
Ecommerce Assistant
Application Deadline: 14 May 2026
Department: Retail
Employment Type: Permanent – Part Time
Location: Winnall
Compensation: £13.45 / hour
Description
Naomi House and Jacksplace are looking for an enthusiastic and detail-focused Ecommerce Assistant to help generate vital income through our online sales platforms. Reporting to the Ecommerce Manager, you will play a key role in managing online listings, optomising product descriptions, promoting and selling a wide variety of donated items across online platforms, helping to maximise value while delivering an excellent customer experience.
Key responsibilities:
- Creating high‑quality online listings with accurate descriptions, pricing and photography
- Selecting the best online selling method across all channels to maximise income from donated items
- Ensuring all listings comply with platform selling regulations ie eBay and Depop and charity guidelines
- Maintaining the highest standard of photography to support each item listing and ensure that the description is clear, concise, and informative.
- Ensure the usage of the correct long tail key words in the title to maximise the potential of Google and the selling channel algorithms, to improve search and visibility and sales
- Support team members in using product market research & price checking along with quality control checks.
- Monitoring sales performance and identifying opportunities to grow online income
- Providing excellent customer service and resolving online sales queries
- Assisting with packing and posting sold items
- Maintaining a tidy, safe and compliant ecommerce workspace.
Skills, Knowledge and Expertise:
- Proven experience of working with online sales platforms (e.g eBay, Depop or similar)
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Demonstrable planning and organisational abilities, capable of prioritising and managing multiple tasks.
- Knowledge of charity retail industry trends, customer behaviour, best practices and improving customer journey.
- A strong understanding of pricing strategies and market research
- Proficiency in ecommerce platforms and tools.
- Attention to detail and a proactive approach to problem-solving
- A good communicator, able to consult confidently, with proven ability to engage, influence and negotiate.
- Passion for charity retail with an interest in pre‑loved goods, collectables and antiques.
Benefits:
Working 12 hours per week, Monday to Friday with the potential to work overtime.
The location of the role is Naomi House & Jacksplace, Donation Centre (Warehouse), Winnall.
Hourly rate of pay: £13.45.
Benefits include 28 days holiday pro rata, group pension scheme, life assurance, Health cash plan and the opportunity to work in an organisation where every job matters.
You will need to be eligible to work in the UK to be considered for this role. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. Successful applicants will be required to apply for an enhanced disclosure from the Disclosure and Barring Service (formerly Criminal Records Bureau) and asked to provide satisfactory references covering the last 5 years.
The Trust is dedicated to fostering a diverse and inclusive workplace. We actively support and encourage applications from individuals of all backgrounds and cultures.
Should you require any adjustments, or if you would like to speak to someone before applying, then please contact Debbi Cook, People Advisor on 01962 763707.
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Ecommerce Assistant employer: Naomi House & Jacksplace
Contact Detail:
Naomi House & Jacksplace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Assistant
✨Tip Number 1
Get to know the company and its mission! Before your interview, do a bit of research on Naomi House & Jacksplace. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to ecommerce and customer service. Think about your past experiences and how they relate to the responsibilities of the Ecommerce Assistant role. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your creativity! Since you'll be managing online listings, think about how you can make product descriptions pop. Bring examples of your previous work or ideas for improving listings to the interview. This will demonstrate your proactive approach and attention to detail.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Ecommerce Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with online sales platforms and the charity retail industry. We want to see how your skills align with what we're looking for!
Show Off Your Skills: Don’t forget to mention any specific tools or platforms you’ve used in ecommerce. If you've got a knack for optimising product descriptions or analysing sales data, let us know – we love that stuff!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your descriptions are easy to read and highlight your key achievements.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Naomi House & Jacksplace
✨Know Your Platforms
Familiarise yourself with the online sales platforms mentioned in the job description, like eBay and Depop. Understand their selling regulations and best practices to show you’re ready to hit the ground running.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you’ve monitored sales performance or conducted market research to optimise listings.
✨Demonstrate Attention to Detail
Highlight your ability to create accurate and detailed product descriptions. You might even want to bring a sample listing or two to discuss during the interview, showcasing your understanding of effective online selling.
✨Communicate Your Passion
Express your enthusiasm for charity retail and your interest in collectables and antiques. This role is about more than just sales; it’s about making a difference, so let your passion shine through!