At a Glance
- Tasks: Lead a charity shop, manage staff, and create a welcoming environment for customers.
- Company: Join a caring charity dedicated to supporting local children and families.
- Benefits: Enjoy a competitive salary, 24 days holiday, and a group pension scheme.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference in your community while gaining valuable management experience.
- Qualifications: Strong interpersonal skills and a compassionate nature are essential.
The predicted salary is between 29000 - 30000 € per year.
Our charity shops provide a great source of income to enable us to provide care for local children and their families. We are looking for a Shop Manager for our Basingstoke store to help run our shop and raise our profile in the area. Doing all you can to increase income to support the work of the Trust, your responsibilities will include meeting and greeting customers, merchandising, pricing, stock sorting and rotation, banking and staff planning. All our shops aim to offer a pleasant customer experience with a good old-fashioned bargain to boot and we expect our Shop Managers to reflect this in their approach to work. It is essential that you have strong interpersonal skills and a compassionate nature.
Key Responsibilities
- Provide day‑to‑day direction, training and coaching for staff and volunteers, ensuring tasks are properly delegated according to experience and abilities.
- Create a weekly work rota ensuring the shop is fully staffed during opening hours, arranging cover for holidays and sickness.
- Sourcing and pricing adequate donated stock appropriate to the business.
- Adhere to financial controls, including till reconciliation, daily banking of takings and weekly sales reporting to the Finance Manager.
- Ensure the shop premises comply with Health & Safety legislation for staff and customers.
Benefits
- Competitive salary
- 24 days holiday
- Group pension scheme
- Life assurance
- HSF Health cash plan
- Blue light discount
- Opportunity to work in an organisation where every job matters
Working hours
Full time, 5 days over 7 (35 hours per week) with some weekend working.
Eligibility & Conditions
Eligible to work in the UK. Commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful applicants will be required to apply for an enhanced disclosure from the Disclosure and Barring Service (formerly Criminal Records Bureau) and provide satisfactory references covering the last 5 years.
Diversity & inclusion
The Trust is dedicated to fostering a diverse and inclusive workplace and actively supports applications from individuals of all backgrounds and cultures.
Shop Manager - Basingstoke employer: Naomi House & Jacksplace
As a Shop Manager at our Basingstoke store, you will be part of a compassionate team dedicated to making a difference in the lives of local children and their families. We offer a supportive work culture with opportunities for personal growth, competitive benefits including a group pension scheme and health cash plan, and the chance to engage with the community while providing a pleasant shopping experience. Join us in a role where every contribution counts and be part of an organisation that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager - Basingstoke
✨Tip Number 1
Get to know the charity and its mission! When you walk into that interview, show us you understand what we do and why it matters. It’ll help you connect with the team and demonstrate your passion for the role.
✨Tip Number 2
Practice your people skills! As a Shop Manager, you'll be meeting and greeting customers all day. Role-play with a friend or family member to get comfortable with engaging and making everyone feel welcome.
✨Tip Number 3
Bring examples of your past experiences! Whether it's managing a team or handling stock, have some stories ready that showcase your skills. We love hearing about how you've made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Shop Manager - Basingstoke
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about helping local children and families, so share any relevant experiences or motivations that drive you.
Tailor Your CV:Make sure your CV is tailored to the Shop Manager position. Highlight your interpersonal skills and any experience in retail management. We love seeing how your background aligns with our mission!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively with both staff and customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Naomi House & Jacksplace
✨Know the Charity's Mission
Before your interview, take some time to understand the charity's mission and values. This will help you align your answers with their goals and show that you're genuinely interested in making a difference in the community.
✨Showcase Your Interpersonal Skills
As a Shop Manager, strong interpersonal skills are key. Prepare examples of how you've successfully managed teams or interacted with customers in previous roles. Highlight your compassionate nature and how it contributes to a positive shopping experience.
✨Prepare for Practical Scenarios
Expect questions about day-to-day shop management, such as handling stock rotation or creating work rotas. Think through practical scenarios you might face and be ready to discuss how you'd tackle them effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the shop faces, or how success is measured. This shows your enthusiasm and helps you gauge if the role is right for you.
