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- Tasks: Assist in managing a charity shop, engaging with customers and overseeing volunteers.
- Company: Join a leading charity dedicated to supporting local children and families.
- Benefits: Enjoy a competitive salary, 24 days holiday, and a supportive work environment.
- Other info: Flexible working hours and commitment to diversity and inclusion.
- Why this job: Make a real impact while gaining valuable retail experience in a friendly atmosphere.
- Qualifications: Strong interpersonal skills and a compassionate nature are essential.
The predicted salary is between 26600 - 45300 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Assistant Shop Manager
Application Deadline: 25 July 2025
Department: Retail
Employment Type: Permanent – Full Time
Location: Newbury
Reporting To: Rob Gordon
Compensation: GBP 12.81 – GBP 21.81 / hour
Description
Our charity shops provide a great source of income to enable us to provide care for local children and their families. We are looking for an Assistant Shop Manager to help run our shop and raise our profile in the area.
Doing all you can to increase income to support the work of the Trust, your responsibilities will include meeting and greeting customers, merchandising, pricing, stock sorting and rotation, banking and staff planning. All our shops aim to offer a pleasant customer experience with a good old-fashioned bargain to boot and we expect our Assistant Shop Managers to reflect this in their approach to work.
Working with your Shop Manager and alongside volunteers, it is essential that you have strong interpersonal skills and a compassionate nature.
Key Responsibilities:
Under the guidance and direction of and working with the Shop Manager:
- To provide day-to-day supervision and training of the volunteers, ensuring that tasks are properly delegated in accordance with their experience and abilities
- To produce a weekly work rota ensuring that the shop is fully manned during opening hours, arranging cover for holidays and sickness
- To ensure that adequate donated stock, appropriate to the business, is sourced and priced accordingly.
- To ensure financial controls are adhered to including the till reconciliation, daily banking of takings and weekly reporting of sales to the Finance Manager at Naomi House and Jacksplace.
- To ensure that the shop premises comply with Health & Safety legislation for staff and customers
- The management of daily fire risk responsibilities, including means of escape, fire evacuation plan, completion of the fire safety log book, fire protection (alarms and doors), fire equipment, housekeeping and relevant fire safety training.
Benefits:
Working 3 days a week (21 hours) which includes some Saturday working. You will also cover for the Shop Manager\’s absence (holidays, regular day off, sickness absence) so flexibility over working days will be required.
Benefits include a competitive salary, 24 days holiday (pro rata), group pension scheme, life assurance and the opportunity to work in an organisation where every job matters!
You will need to be eligible to work in the UK to be considered for this role. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. Successful applicants will be required to apply for an enhanced disclosure from the Disclosure and Barring Service (formerly Criminal Records Bureau) and asked to provide satisfactory references covering the last 5 years.
The Trust is dedicated to fostering a diverse and inclusive workplace. We actively support and encourage applications from individuals of all backgrounds and cultures.
Should you require any adjustments at either application or interview stage, or if you would like to speak to someone before applying, then please contact Debbi Cook, People Advisor on 01962 763707.
We reserve the right to close this vacancy earlier than the advertised date once sufficient suitable applications have been received.
Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
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Assistant Shop Manager employer: Naomi House & Jacksplace
Contact Detail:
Naomi House & Jacksplace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding what drives the organisation will help you connect with the team and demonstrate your commitment to their cause during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully managed teams or worked with volunteers in the past. This will highlight your ability to lead and motivate others, which is crucial for the Assistant Shop Manager role.
✨Tip Number 3
Research the local community and the shop's customer base. Being knowledgeable about the area can help you suggest effective merchandising strategies and demonstrate your readiness to engage with customers.
✨Tip Number 4
Prepare questions to ask during the interview that reflect your interest in the role and the organisation. This shows that you're proactive and genuinely interested in contributing to the shop's success.
We think you need these skills to ace Assistant Shop Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Assistant Shop Manager position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in retail or management roles. Emphasise any experience you have with training staff or volunteers, as well as your ability to manage stock and finances.
Write a Strong Cover Letter: In your cover letter, express your passion for the charity's mission and how your skills can contribute to their goals. Mention specific examples from your past work that demonstrate your interpersonal skills and ability to create a positive customer experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Naomi House & Jacksplace
✨Show Your Passion for Charity Work
Make sure to express your enthusiasm for the charity's mission during the interview. Share any relevant experiences or volunteer work that demonstrate your commitment to helping others, especially children and families.
✨Highlight Your Interpersonal Skills
As an Assistant Shop Manager, you'll be working closely with customers and volunteers. Be prepared to discuss specific examples of how you've successfully managed teams or provided excellent customer service in the past.
✨Demonstrate Your Organisational Abilities
Talk about your experience with managing schedules, stock, and financial controls. Provide examples of how you've effectively organised tasks or led a team to ensure smooth operations in previous roles.
✨Prepare Questions About the Role
Show your interest by preparing thoughtful questions about the shop's operations, the team you'll be working with, and the challenges they face. This not only demonstrates your enthusiasm but also helps you assess if the role is the right fit for you.