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- Tasks: Lead a high-energy counter team and deliver exceptional customer service.
- Company: Join a fun, innovative fried chicken and veggie bowl restaurant with a cult following.
- Benefits: Competitive salary, free food, employee discounts, health insurance, and training opportunities.
- Other info: Enjoy seasonal tastings, staff meals, and a supportive team environment.
- Why this job: Be part of a dynamic team that celebrates fresh, innovative food and a vibrant atmosphere.
- Qualifications: 1+ years in fast-paced restaurant leadership, excellent communication, and a passion for quality food.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Benefits:
- Competitive salary
- Employee discounts
- Free food & snacks
- Free uniforms
- Health insurance
- Training & development
About Us
Ready to join a restaurant where your work is celebrated—and sometimes tattooed? We are a high‑energy, fast‑paced fried chicken and veggie bowl restaurant built on a passion for fresh, innovative food and a whole lot of fun.
The Legend: Our world‑famous fried chicken sammie has a cult following. Seriously. Get a tattoo of it and you earn our exclusive, lifetime Gold Card membership!
Our Roots: We are a true farm‑to‑table, scratch kitchen. We take pride in creating every dish from the ground up, ensuring the highest quality.
The Vibe: We are constantly innovating, especially when it comes to vegetables. Our menu changes every season to showcase the freshest, most exciting ingredients available, keeping things fresh for our team and our guests.
If you thrive in a bustling, team‑oriented environment and want to lead a counter team that keeps the energy high and the line moving, this is the place for you.
The Role: Counter Lead
We are looking for an enthusiastic and detail‑oriented Counter Lead to be the face and driving force of our front‑of‑house operations. You will be responsible for setting the pace, ensuring flawless customer service, and upholding our commitment to quality.
Key Responsibilities (but not limited to):
- Team Leadership: Supervise and guide the counter staff, including assigning tasks, managing breaks, and ensuring all team members are trained and motivated.
- Customer Experience: Deliver an exceptional, high‑energy service experience to every guest, handling complex orders and resolving customer concerns with a positive attitude.
- Operational Excellence: Oversee all cash handling, point‑of‑sale (POS) transactions, and end‑of‑shift reconciliation to ensure accuracy.
- Food & Menu Expertise: Maintain an in‑depth knowledge of our seasonal menus, ingredients, and preparation methods to accurately answer guest questions about our scratch kitchen and innovative veggie dishes.
- Order Management: Efficiently manage the flow of in‑person and online orders, coordinating with the kitchen team to minimize wait times in our fast‑paced environment.
- Cleanliness & Safety: Ensure the front counter, dining area, and all service stations are kept clean, organized, and comply with all health and safety standards.
- Gold Card Ambassador: Be an expert on our brand and Gold Card program, engaging with our most passionate (and tattooed) fans.
What You Bring:
- 1+ years of experience in a fast‑paced restaurant or customer service leadership role.
- Excellent communication and interpersonal skills.
- Proven ability to lead, motivate, and manage a small team during peak hours.
- Strong organizational skills and attention to detail, particularly with cash handling and order accuracy.
- A positive attitude, high energy, and a passion for unique, high‑quality food.
- Reliable attendance and flexible availability, including nights and weekends.
Perks of the Job:
- Competitive wages and opportunities for growth.
- Seasonal tastings and staff meals featuring our innovative scratch‑kitchen recipes.
- A fun, dynamic, and supportive team environment.
- Free shift meals.
- Discounts on all our legendary food, when off duty (tattoo not required for this perk!).
Counter Lead in Andover employer: Nansmarket
Contact Detail:
Nansmarket Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Lead in Andover
✨Tip Number 1
Get to know the vibe of the restaurant before your interview. Check out their social media and see what they're all about. This way, you can show off your enthusiasm for their unique menu and culture during your chat!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complex orders or resolve issues with a positive attitude. Being prepared will help you shine as a potential Counter Lead.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated a team in the past. They want someone who can keep the energy high and the line moving, so let them know you're that person!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fun and dynamic team. We can't wait to see your application!
We think you need these skills to ace Counter Lead in Andover
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and customer service shine through. We love candidates who are excited about our innovative menu and can bring that energy to the team!
Tailor Your Experience: Make sure to highlight any relevant experience you have in fast-paced environments or leadership roles. We want to see how your skills align with our need for a Counter Lead who can keep the vibe high and the service top-notch.
Be Authentic: Don’t be afraid to show your personality! We’re all about fun and creativity here, so let us get to know the real you in your application. A little humour or a unique touch can go a long way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team. Plus, it’s super easy!
How to prepare for a job interview at Nansmarket
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the seasonal menu and the unique dishes offered. Being able to discuss the ingredients and preparation methods will show your passion for food and your commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight your ability to motivate others and manage tasks effectively, especially during busy periods. This will demonstrate that you can handle the responsibilities of a Counter Lead.
✨Emphasise Customer Service Excellence
Think of specific instances where you’ve gone above and beyond for customers. Share these stories during your interview to illustrate your dedication to providing exceptional service and resolving issues with a positive attitude.
✨Bring the Energy!
This restaurant thrives on high energy and a fun atmosphere. During your interview, let your enthusiasm shine through. Show them that you’re not just looking for a job, but that you genuinely want to be part of their vibrant team culture.