Field Service Engineer

At Nanosonics, we're committed to improving the safety of patients and healthcare professionals through innovative infection prevention technologies. We're looking for a customer-focused and technically capable Field Service Engineer to join our growing Service team in the UK. Reporting to the EMEA Service Manager, you'll be responsible for supporting our expanding installed base across London and surrounding areas, with wider UK travel required where needed. You'll play a key role in delivering exceptional customer service through maintenance, troubleshooting, installations, validation support and technical expertise, helping our customers maximise the performance and reliability of Nanosonics technologies.

This is an exciting field-based role for someone who enjoys solving technical challenges, building trusted customer relationships and working in a fast-paced healthcare environment.

What You'll Be Doing

Technical Service & Customer Support

• Deliver technical service support in a customer-focused, efficient and professional manner.
• Carry out planned preventative maintenance, corrective servicing, upgrades, installations and validation activities.
• Provide technical troubleshooting and problem resolution across customer sites.
• Support customers through product implementation, installation and ongoing service activities.
• Deliver Level II/III technical support to direct and indirect customers where required.
• Ensure customer issues are resolved in a timely and effective manner, maintaining a high level of customer satisfaction.
• Support the successful implementation and ongoing service of our current and future installed base.

Service Operations

• Support the day-to-day operation of Service activities across the UK.
• Manage returned devices, repairs, testing and recertification activities in line with quality procedures.
• Maintain accurate service, repair and customer equipment records.
• Ensure all service activities are completed in line with relevant quality, regulatory and compliance requirements.
• Maintain appropriate tools, equipment, spare parts and service inventory required to perform the role effectively.

Customer Experience

• Build strong relationships with customers and act as a trusted technical point of contact.
• Work collaboratively with customers to understand technical issues and provide effective solutions.
• Deliver a consistently high-quality customer experience that supports customer satisfaction, loyalty and retention.
• Provide technical guidance and education to customers where appropriate.
• Work closely with Service, Sales, Clinical Applications, Medical Affairs, Operations and Global Support.
• Support Sales and Clinical colleagues with technical expertise during customer evaluations, installations and implementation activities.
• Share customer feedback and field insights to support continuous improvement.
• Support future product launches and the growth of the Nanosonics installed base across the UK.
• Collaborate across our direct and distributor networks to ensure consistent, high-quality service delivery.

About You

We're looking for someone who is technically capable, hands-on and genuinely enjoys working with customers.

Ideally, you'll bring:

• Experience as a Field Service Engineer, Service Engineer, Biomedical Engineer or similar technical role.
• Strong fault-finding, troubleshooting and problem-solving capability.
• Experience servicing, maintaining or installing technical equipment.
• Experience within medical devices, healthcare, capital equipment, electronics or another regulated technical environment would be advantageous.
• Strong communication and customer-service skills.
• Confidence working independently and managing your own field-based territory and workload.
• Strong organisational skills and the ability to manage competing priorities.
• A full valid driving licence.
• Flexibility to travel regularly across London and the surrounding region, with wider UK travel and occasional overnight stays as required.

What We Offer

As well as the opportunity to join an exciting, growing international MedTech business, you'll receive a competitive package including:

• £2,000 annual healthcare allowance in addition to your salary
• Enhanced pension
• 25 days Annual leave + Bank Holidays
• Diversity Day
• Ongoing training and development opportunities
• The opportunity to develop your career within a growing global MedTech organisation

Why Nanosonics?

You'll be joining a growing international MedTech organisation with a clear purpose: improving the safety of patients, clinics, their staff and the environment through innovative infection prevention technologies. You'll have the opportunity to work directly with healthcare customers, develop your technical expertise and play an important part in supporting Nanosonics' continued growth and expanding technology portfolio across the UK.

Location:

Field-based, London and surrounding areas.

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