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For Companies At a Glance
- Tasks: Supervise a team managing diverse projects and ensure accurate data delivery.
- Company: Join IQVIA, a global leader in healthcare services and insights.
- Benefits: Gain experience in a dynamic environment with opportunities for mentorship and growth.
- Why this job: Make a real impact in healthcare while developing your technical and leadership skills.
- Qualifications: Strong communication, SQL, data handling, and problem-solving skills required.
- Other info: This role is fixed-term and not eligible for UK visa sponsorship.
The predicted salary is between 28800 - 43200 £ per year.
Within IQVIAs UK & Ireland Healthcare and Government division, the Insight & Feedback team develop tools and strategies to gain insights from staff, patients, and service users. We are the UK’s leading provider of health and social care survey programmes. We work with NHS organisations, collecting real-time data on patient, service user, and staff experience. Nationally, we run survey programmes for the Care Quality Commission, NHS England, and the devolved administrations. Internationally, we collaborate with the life sciences industry, healthcare payers and providers, charities, and Patient Advisory Groups.
Our survey solutions include:
- Questionnaire Management Platform (QMP): Used for national survey programmes combining paper, online, SMS, and telephone surveys.
- IQVIA Connection: Enables real-time, interactive deployments; configurable and available as managed or self-service solutions.
- Market Research & Consulting: Provides qualitative and quantitative research methodologies for deeper insights.
The Technical Services Team delivers platforms to collect feedback and insights in the health and care sector, working with leading clients to enhance patient, service user, and staff outcomes.
Reporting to the Head of Technical Services, you will supervise a team managing a diverse portfolio of projects and systems. Your responsibilities include ensuring accurate, timely data delivery, supporting stakeholders, mentoring team members, and developing processes to maintain high standards. You will collaborate with internal teams and vendors to meet SLAs and KPIs, act as a brand ambassador, and ensure swift resolution of issues to support client satisfaction.
Key Responsibilities:
- Oversee setup and delivery of technical systems for survey programmes.
- Supervise and mentor technical staff.
- Manage data quality and prepare data for reporting.
- Handle issue resolution and support investigations.
- Support Information Governance and Data Security activities.
- Drive process improvements and automation.
- Assist with business continuity and disaster recovery plans.
Skills, Education, and Experience:
- Excellent communication and a positive attitude.
- Proactive, adaptable, with strong relationship-building skills.
- Experience with SQL, data handling, HTML, CSS, and MS Office.
- Attention to detail, problem-solving skills, and time management.
- Knowledge of LEAN principles.
This role is not eligible for UK visa sponsorship. IQVIA is a global leader in healthcare services, insights, and research, committed to innovation and impact.
Technical Services Analyst, fixed-term employer: Nanosep AB
Contact Detail:
Nanosep AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Analyst, fixed-term
✨Tip Number 1
Familiarise yourself with the specific tools and platforms mentioned in the job description, such as the Questionnaire Management Platform (QMP) and IQVIA Connection. Understanding how these systems work will give you an edge during interviews and show your genuine interest in the role.
✨Tip Number 2
Highlight your experience with SQL and data handling in conversations or networking opportunities. Being able to discuss your technical skills confidently can set you apart from other candidates and demonstrate your readiness for the Technical Services Analyst position.
✨Tip Number 3
Connect with current or former employees of Nanosep AB on professional networking sites. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss your problem-solving skills and examples of how you've driven process improvements in past roles. This aligns well with the responsibilities of the position and shows that you can contribute positively to the team.
We think you need these skills to ace Technical Services Analyst, fixed-term
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Technical Services Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Make sure to emphasise your experience with SQL, data handling, HTML, CSS, and MS Office in your CV and cover letter. Provide specific examples of how you've used these skills in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and positive attitude. Explain why you are interested in the role and how you can contribute to the Insight & Feedback team at Nanosep AB.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Nanosep AB
✨Showcase Your Technical Skills
Make sure to highlight your experience with SQL, data handling, HTML, and CSS during the interview. Be prepared to discuss specific projects where you applied these skills, as this role requires a solid technical foundation.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled challenges in previous roles. The interviewer will be interested in your approach to issue resolution and how you ensure data quality, so think of scenarios that showcase your analytical thinking.
✨Emphasise Communication and Teamwork
Since the role involves supervising a team and collaborating with various stakeholders, it's crucial to demonstrate your communication skills. Share experiences where you successfully built relationships or mentored others, highlighting your positive attitude.
✨Familiarise Yourself with LEAN Principles
Understanding LEAN principles can set you apart from other candidates. Be ready to discuss how you've implemented process improvements or automation in past roles, as this aligns with the responsibilities of the position.
