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- Tasks: Lead a boutique hotel, ensuring top-notch service and guest satisfaction.
- Company: Tredegar Arms Hotel, a vibrant community hub with a bar, restaurant, and event space.
- Benefits: Competitive salary, career growth, and the chance to shape a unique hospitality experience.
- Why this job: Make a real impact in a hands-on leadership role within a dynamic environment.
- Qualifications: Proven experience in hospitality management and strong leadership skills.
- Other info: Join a passionate team dedicated to delivering exceptional guest experiences.
The predicted salary is between 36000 - 60000 £ per year.
The Tredegar Arms Hotel is a 10-bed boutique hotel with an established bar, restaurant, and function room, serving both local and visiting guests. The hotel plays an important role within the local community while also attracting leisure, business, and event-based trade.
The General Manager is responsible for the overall leadership, performance, and reputation of the Tredegar Arms Hotel. This role requires a hands-on, commercially astute leader who can balance guest experience, financial performance, compliance, and team engagement, ensuring the hotel operates efficiently while delivering consistently high standards across all areas.
Key Responsibilities- Operational Leadership: Provide day-to-day leadership of the hotel, bar, restaurant, and function operations. Ensure consistently high standards of service, cleanliness, presentation, and food and beverage delivery. Lead by example on the floor, maintaining visibility and strong guest engagement. Oversee rotas, deployment, and productivity to ensure effective coverage at all times.
- Guest Experience: Deliver an outstanding guest experience for hotel residents, diners, and function clients. Proactively manage guest feedback, reviews, and complaints, ensuring swift and effective resolution. Build strong relationships with repeat guests, local patrons, and corporate or event clients.
- Commercial & Financial Performance: Take full ownership of the hotel’s P&L performance. Maximise revenue across accommodation, food, beverage, and events. Control costs, manage margins, and ensure effective stock management. Work with the Directors to set budgets, forecasts, and commercial targets. Identify opportunities to grow occupancy, footfall, and average spend.
- Sales, Marketing & Local Engagement: Promote the hotel within the local community and wider region. Develop relationships with local businesses, attractions, and organisations to drive trade. Support marketing initiatives, promotions, and events to increase visibility and revenue. Act as an ambassador for the Tredegar Arms Hotel at all times.
- People Leadership: Recruit, train, develop, and retain a motivated and capable hotel team. Create a positive, accountable, and professional working culture. Conduct performance reviews and address performance issues promptly and fairly. Ensure training is in place for service standards, compliance, and safety.
- Compliance, Safety & Standards: Ensure full compliance with licensing laws, food safety, health and safety, and employment legislation. Maintain all required records, audits, and certifications. Act as the Designated Premises Supervisor (or support the DPS where applicable). Ensure the hotel is always inspection-ready.
- Proven experience as a General Manager, Hotel Manager, or senior hospitality leader.
- Strong operational knowledge of hotel, bar, restaurant, and events management.
- Commercially focused with strong financial and business acumen.
- Excellent leadership and communication skills.
- Hands-on, adaptable, and resilient with a strong work ethic.
- Strong understanding of UK hospitality compliance and licensing requirements.
- Background in food and beverage-led operations.
- Experience growing local trade and community engagement.
- Personal Licence holder.
General Manager in Tredegar employer: NANG Hospitality Ltd
Contact Detail:
NANG Hospitality Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Tredegar
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend local events, join relevant groups, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or hiring managers, let your passion for hospitality shine through. Share your experiences and how you can bring value to their team at the Tredegar Arms Hotel.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Reach out directly to the hotel or apply through our website. A little initiative can go a long way in making a great first impression.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the General Manager position.
We think you need these skills to ace General Manager in Tredegar
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams and operations in the past, especially in hospitality settings like hotels or restaurants.
Be Commercially Savvy: Don’t forget to showcase your financial acumen! Talk about how you've maximised revenue and managed budgets in previous roles. We love candidates who can balance guest experience with strong commercial performance.
Engage with the Community: Since the Tredegar Arms Hotel plays a vital role in the local community, share any experiences you have in building relationships with local businesses or engaging with patrons. This will show us that you understand the importance of community engagement.
Tailor Your Application: Make sure your application is tailored to the General Manager role. Use keywords from the job description and demonstrate how your skills and experiences align with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at NANG Hospitality Ltd
✨Know Your Venue Inside Out
Before the interview, make sure you research the Tredegar Arms Hotel thoroughly. Understand its unique selling points, guest demographics, and community involvement. This will help you demonstrate your genuine interest in the role and show that you’re ready to lead with a clear vision.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Be prepared to discuss your approach to team management and how you foster a positive working culture. Share specific examples of how you've motivated teams in the past and improved service standards.
✨Demonstrate Financial Acumen
Since the role involves managing P&L performance, be ready to talk about your experience with budgets, forecasts, and revenue maximisation. Bring examples of how you've successfully controlled costs and increased profitability in previous roles.
✨Engage with Local Community Strategies
The hotel plays a vital role in the local community, so think about how you can enhance this aspect. Prepare ideas on how to build relationships with local businesses and promote the hotel within the community. Showing initiative here can set you apart from other candidates.
