At a Glance
- Tasks: Lead innovative tech projects that enhance restaurant operations and customer experiences.
- Company: Join Nando’s, a vibrant brand with a commitment to diversity and inclusion.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic role with excellent career progression in a supportive environment.
- Why this job: Make a real impact by shaping technology in over 500 restaurants.
- Qualifications: Strong product management skills and experience with operational technology.
The predicted salary is between 49500 - 60500 £ per year.
- Salary up to: Competitive
- Product Manager – Restaurant Ordering
About the role
The Restaurant Ordering team sits within the Operations Group and looks after the core technology used every day across our 500+ restaurants.
This includes tills and payment devices, kitchen and back-of-house technology, connected devices, restaurant infrastructure, and the systems and integrations that bring everything together.
We’re looking for a Product Manager who can work at the intersection of restaurant operations, software and physical technology.
You’ll understand how our restaurants work, identify and shape problems worth solving, and take responsibility for initiatives from initial idea through to successful rollout.
This isn’t a pure-play digital product role.
Changes to restaurant technology can involve software, hardware, infrastructure, connectivity, suppliers and operational processes.
They often need to be tested in live restaurant environments before being rolled out across hundreds of locations.
Over time, the role will also help shape our use of connected devices and Internet of Things (Io T) technology across the restaurant estate.
You don’t need to be an Io T specialist, but you should be comfortable working with physical technology and interested in how connected devices can improve restaurant operations.
Our values
At Nando’s, our values guide how we work, make decisions and treat one another. We’re looking for someone who will bring these values to life:
- Pride – taking ownership and caring about the quality of what we deliver.
- Passion – bringing energy, enthusiasm and commitment to making things better.
- Integrity – being honest, doing the right thing and building trust.
- Courage – speaking up, challenging constructively and being willing to try something new.
- Family – supporting one another and succeeding together.
- What you’ll be doing
- Own Restaurant Ordering initiatives from initial idea through discovery, build, pilot, rollout and operational handover.
- Work closely with Restaurant Operations, Nandocas and other business stakeholders to understand problems, needs and opportunities.
- Turn those needs into clear requirements, briefs and scope, keeping the focus on the problem we’re trying to solve and the value we expect to deliver.
- Work with Tech Leads, engineers, infrastructure teams and suppliers during discovery to understand feasibility, explore solution options and shape the right approach.
- Lead initiatives that may combine software, hardware, connected devices, networking, infrastructure and changes to restaurant processes.
- Stay engaged throughout delivery to make sure the solution being built continues to meet the business and restaurant need.
- Own stakeholder relationships and communications for your initiatives, providing clear updates on progress, decisions, risks and changes to timescales.
- Coordinate pilots and trials of technology in restaurants, gathering feedback and using it to shape the solution and rollout approach.
- Plan and coordinate technology rollouts across 500+ restaurants, working with Operations, Technology, Support, suppliers and restaurant teams to land change successfully.
- Make sure solutions are operationally ready, considering areas such as installation, connectivity, support, monitoring, maintenance, training, communications, documentation and transition into BAU.
- Manage dependencies across different restaurant technologies, teams, suppliers and business areas.
- Work with Delivery Leads on wider programme planning, dependencies, reporting and rollout coordination.
- Support the management of key technology suppliers and third-party deliveries within Restaurant Ordering.
- Help explore and shape future opportunities involving connected devices and Io T technology across our restaurants.
- Use operational data, restaurant feedback and other insights to understand whether changes are delivering the expected outcomes.
- Balance new initiatives with the needs and constraints of a large, business-critical existing technology estate.
- What we’re looking for
- Strong product management or business analysis skills, particularly gathering requirements, understanding problems and turning them into clear scope.
- Experience delivering products or initiatives that involve physical or operational technology, such as hardware, devices, infrastructure, connectivity or in-location systems.
- Comfortable working with technical teams and able to understand and challenge solutions spanning both software and hardware, without needing to be an engineer.
- Strong stakeholder management skills and confidence working across Technology, Operations and senior business stakeholders.
- A strong delivery mindset — comfortable taking ownership and driving something from an initial idea to it working successfully in restaurants.
- Comfortable working with third-party technology suppliers and coordinating delivery across multiple organisations.
- Able to bring structure to complex or ambiguous problems where the solution isn’t immediately obvious.
- Pragmatic and comfortable balancing the ideal product solution with the realities of operating and supporting technology across hundreds of busy restaurants.
- A clear communicator who can make complex problems and delivery issues easy to understand.
- An interest in connected devices and Io T, and the potential for this technology to improve restaurant operations.
- Nice to have
- Experience working with technology in hospitality, retail or another large multi-site business.
- Experience with point-of-sale, payments, kitchen technology or other operational systems.
- Experience delivering connected-device or Io T initiatives.
- Experience planning pilots and large-scale technology rollouts across physical locations.
- Experience working with business-critical technology where reliability, connectivity and operational support are as important as delivering new features.
- Everyone is welcome
At Nando’s, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando’s.
We’re committed to creating an inclusive and respectful culture where everyone can be themselves and reach their full potential.
We welcome applications from people of all backgrounds and do not discriminate based on age, disability, gender identity, sex, marital or civil partnership status, pregnancy or maternity, race, religion or belief, or sexual orientation.
If you need any reasonable adjustments during the application or interview process, please let us know. We’ll work with you to make sure you have the support you need.
#LI-DNI
Product Manager Mid 2 in Putney employer: Nando's
Nando's in Portsmouth is an excellent employer, offering a vibrant work culture where friendly service and teamwork are at the heart of everything we do. With flexible shifts, staff meals, and discounts, we prioritise employee well-being while providing ample opportunities for personal and professional growth within the company. Join us to be part of a dynamic team that values enthusiasm and a passion for delivering unforgettable experiences to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager Mid 2 in Putney
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Nando's!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Nando's would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Nando's through your school's career services!
We think you need these skills to ace Product Manager Mid 2 in Putney
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager Mid 2, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager Mid 2 position at Nando's. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Nando's
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
