At a Glance
- Tasks: Support candidates and employees with HR queries and deliver effective onboarding processes.
- Company: Join Nando's, a people-focused company that values family and community.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Dynamic team atmosphere with a focus on collaboration and support.
- Why this job: Make a real difference in people's lives while developing your HR skills.
- Qualifications: 1-2 years in HR admin preferred; curiosity about people is key.
The predicted salary is between 24300 - 29700 £ per year.
- Salary up to: Competitive
- People Support Team Advisor - 12 month FTC
- Location - Putney Office
Do you want to work with a company that puts people and purpose at the heart of everything they do?
Do you want to come to work and feel like you're working with family and friends?
Do you want to develop some skills in the space of Human Resources (HR)?
If so, Nando's may be just the place for you!
We have an exciting opportunity for the right person to become our next People Support Advisor where you will be integral to supporting our whole candidate and employee ex PERience end to end.
Nando's is on a journey of Changing Lives Together, creating lasting happiness for our people, our customers and the communities we work in.
Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando's: from our employees, communities, founders, and suppliers, but most importantly, our customers.
The main purpose of the role is to
- Deliver quality people related self-help guidance, giving nandocas 24/7 access to useful and accurate people information.
- Deliver coaching, advice, and support for managers and all nandocas with the moments that matter throughout the candidate and nandoca ex PERience, being the first line of support for all people related queries.
- Enable the moments that matter throughout the candidate and nandoca ex PERience by delivering core people related administration and activities that keep the day-to-day operation running.
- Support the delivery of core people services to the business.
Key Responsibilities & Expectations
- Recruitment
- Deliver effective pruning of candidate records in line with our privacy policy.
- Deliver effective triage of managers issue(s) relating to recruitment and swift resolution.
- Deliver an effective referral processes that support our policy.
- Onboarding
- Deliver an efficient and effective onboarding process for new starters that meets the operational and legal requirements for their country of employment
- Training
- Deliver an effective L&D service delivery and records to the business (excl. TNA, content design, delivery and evaluation).
- Nandoca records
- Deliver and maintain secure, accurate and easy access physical and digital Nandoca records in line with local legislation and Nando's requirements.
- Deliver references on request in line with local legislation.
- Deliver effective pruning of Nandoca records in line with our privacy notice.
- Deliver the essentials associated with changes to terms and conditions and promotion run smoothly.
- Pay and benefits
- In partnership with our payroll team, deliver timely and accurate payroll processing for all Nandocas.
- Deliver the administration of key nandoca benefits and moments that matter in Nandocas lives.
- Value protection (risk management)
- Deliver key activities that support audits completed by 3rd parties, ensuring they are supported effectively where it pertains to our people.
- Deliver local legal compliance with reporting requirements to external bodies.
- Provide monitoring of key people related risks and support for managers to mitigate that risk.
- Deliver effective triage of employee relations issues and provision of guidance to managers.
- Coordinate the resolution of people related issues identified by risk managers, ensuring they are resolved or known to people partners so that the correct action(s) can be taken.
- People support (help desk)
- Deliver an effective multi-channel help desk that is available for the business that ensures efficient and effective advice and support for all things people (policy, process, technology, best practice, services etc.).
- Support the people who contact the help desk with people change initiatives.
- People projects
- Support people projects, events and initiatives as required.
- Invoicing
- Correctly triage and assign invoices to the correct approver in the people team.
- Postage
- Management of the receipt, distribution and dispatch of people team postage
- Offboarding/Reboarding
- Deliver an efficient and effective leaver and re-hire process covering all the essentials.
- People team guides
- Develop and update accurate and helpful people team guidance and policy that is always available for Nandocas to self-serve 24/7.
- People team floor
- Deliver the activity that ensures the people team floor is well stocked, organised and maintained
- People team reporting
- Securely deliver information from our people system(s) in line with our current policies using existing reporting.
Skills Required
- 1-2 years experience in a HR administrative role
- Relevant qualifications in HR are preferred but not essential
- Exhibits genuine and broad curiosity and interest in the people space.
- Comfortable working with people systems and office tools to manage transactions/approvals, complete data entry, build documents/presentations and extract reporting.
- Have a good understanding of core people, data and payroll legislati
- #J-18808-Ljbffr
People Support Advisor employer: Nando's
At Nando's, we pride ourselves on creating a vibrant and supportive work environment where our team members, or Nandocas, feel like family. With competitive salaries, a generous benefits package including free meals, travel opportunities, and a strong focus on internal progression, we empower our Assistant Managers to thrive and grow within the company. Join us for a rewarding career where you can inspire others, enjoy team bonding experiences, and take advantage of our unique 4-week paid sabbatical after five years of service.
StudySmarter Expert Advice🤫
We think this is how you could land People Support Advisor
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Nando's!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Nando's.
We think you need these skills to ace People Support Advisor
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Nando's. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Nando's and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Nando's. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Nando's's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Nando's
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Nando's.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Nando's will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Nando's and how you would contribute to adapting HR strategies.
