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- Tasks: Lead the strategy and delivery of digital products that shape Nando's future.
- Company: Join Nando's, a people-first company with a passion for creating memorable experiences.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Be part of a collaborative team that values creativity and innovation.
- Why this job: Make a real impact in a dynamic environment while leading innovative tech initiatives.
- Qualifications: 10+ years in product leadership and experience in digital transformation.
The predicted salary is between 80000 - 100000 £ per year.
Nando's is on a journey of Changing Lives Together, creating lasting happiness for our people, our customers, and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando's: from our employees, communities, founders, and suppliers, but most importantly, our customers.
The Head of Digital Products & Delivery is the accountable leader for a large and increasingly complex and business-critical portfolio of technology products, systems and services. Reporting to the Tech Director, this role holds first-hand accountability for the strategy, performance, commercial value and delivery of digital products across UKI and selected international markets. Managing a high performing team, the Head of Digital Products & Delivery will work with business stakeholders and other senior technology leaders to align product roadmaps and business outcomes to business strategy and functional priorities. You will ensure our technology estate delivers demonstrable value to the business, while shaping the future of Nando's with their product-led, agile and internationally scalable team.
Key Responsibilities:
- Own the end-to-end accountability for a significant technology portfolio, including strategy, delivery, operation, performance and value realisation.
- As a member of the Technology Leadership Team collaboratively shape and drive functional initiatives.
- Support the Technology Director in representing Technology at the Leadership Team.
- Lead the strategic planning and evolution of their digital product portfolio, ensuring visible alignment to the business strategy and functional priorities.
- Balance user, operational, commercial and technical needs in shaping portfolio direction.
- Ensure demonstrable value release into the business.
- Full accountability for the price-performance of digital products and the return on investment of their delivery.
- Drive clear articulation of technology value to the wider business.
- Lead the strategic planning of tech products, systems and services - establishing a forward-looking, multi-year view.
- Continuously assess portfolio health, prioritisation and commercial impact.
- Maintain accountability for roadmap delivery across multiple teams and domains.
- Remove systemic blockers and manage enterprise-level risk.
- Develop and maintain a strong understanding of technology fundamentals to effectively lead engineers, architects, product managers, quality engineers, UX designers and vendors.
- Ensure scalable, secure and resilient product architecture in partnership with engineering leadership.
- Ensure all products are designed, implemented and run with appropriate cybersecurity controls and adhere to all relevant legal and regulatory requirements including data protection and PCI.
- Evolve from running capabilities solely for UKI to delivering selected capabilities across multiple markets, globally.
- Ensure global scalability is considered in portfolio decisions.
- Stay ahead of industry trends, emerging technologies and innovation.
- Evolve and enhance the product operating model including structure, roles, governance and communities.
- Drive capability development across the product discipline.
- Line manage, coach and grow Product Managers and Delivery Leads.
- Lead recruitment strategy, team mobilisation and succession planning.
- Shape and strengthen product career pathways.
- Partner with senior business stakeholders to align roadmaps to business outcomes and co-own value delivery.
- Foster strong cross-functional collaboration across Tech and the wider business.
- Surface, articulate and evidence the value added by technology.
- Play a leading role in shaping Tech culture and supporting broader business transformation.
The candidate should possess / be:
- Enterprise-level Product Strategy
- Portfolio & Value Management
- Commercial & Financial Acumen
- Strong understanding of Technology Fundamentals
- Scaled Agile & Modern Product Delivery
- Service Management & Product Support Models
- Vendor & Third-Party Management
- Data & Insight-led Decision Making
- Organisational Design & Capability Building
- Senior Stakeholder Influence
- People Leadership & Coaching Experience
Experience:
- 10+ years in senior product, technology or delivery leadership roles
- 5+ years leading and developing senior managers
- Experience leading large, complex and business-critical technology portfolios
- Proven experience in organisations undergoing digital transformation
- Experience delivering products/services across multiple markets desirable
- Relevant domain knowledge (Operations, Customer, People, Enterprise, Technology Platforms) advantageous but not essential.
Heart and soul. Passion and personality. You may know us as the home of PERi-PERi goodness, but we're actually a people-first, chicken-second kind of place.
Head of Digital Products & Delivery employer: nando's
Contact Detail:
nando's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Digital Products & Delivery
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that we’re not just a good fit for the role, but also for the team. Tailor your answers to reflect Nando's values and mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable we are talking about our experiences and skills, the better we’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows our enthusiasm for the role and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Head of Digital Products & Delivery
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your passion aligns with our mission of creating lasting happiness for everyone involved in Nando's.
Tailor Your Experience: Make sure to highlight your relevant experience in digital product management and delivery. We’re looking for someone who can manage complex portfolios, so be specific about your achievements and how they relate to the role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Head of Digital Products & Delivery position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Nando's.
How to prepare for a job interview at nando's
✨Know Your Digital Products Inside Out
Before the interview, dive deep into Nando's digital products and services. Understand their current offerings, recent updates, and how they align with the company's mission of creating memorable experiences. This knowledge will help you articulate how your experience can enhance their portfolio.
✨Showcase Your Leadership Style
As a candidate for the Head of Digital Products & Delivery, it's crucial to demonstrate your leadership approach. Prepare examples of how you've successfully led teams through complex projects, focusing on collaboration and alignment with business strategies. Highlight your coaching experience and how you've developed talent in previous roles.
✨Align with Nando's Values
Nando's is all about changing lives together, so make sure to express how your personal values align with theirs. Share stories that reflect your commitment to creating happiness for customers and communities, and how you envision contributing to this culture within the tech team.
✨Prepare for Strategic Discussions
Expect to discuss strategic planning and portfolio management during the interview. Be ready to share your insights on balancing user needs with commercial goals, and how you've previously driven value realisation in technology portfolios. This will showcase your ability to think critically and strategically about the role.