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- Tasks: Lead a customer support team and transform data into actionable insights.
- Company: A leading restaurant chain known for its commitment to customer satisfaction.
- Benefits: Health care, pension, generous holiday allowances, and hybrid work flexibility.
- Why this job: Make a real difference in customer experience while leading a passionate team.
- Qualifications: Over 7 years of customer support experience with strong leadership skills.
- Other info: Enjoy a dynamic work environment with opportunities for professional growth.
The predicted salary is between 42000 - 60000 £ per year.
A leading restaurant chain is seeking a Senior Customer Support Manager in Greater London. This role involves leading the customer support team, implementing strategies for handling complaints, and transforming customer data into insights for service improvement.
Candidates should have over 7 years of customer support experience, with a focus on leadership and customer satisfaction.
Benefits include health care, pension, and generous holiday allowances, with a fixed-term contract offering hybrid work flexibility.
Senior Customer Experience & AI-Driven Complaints Lead employer: Nando's UK & IRE
Contact Detail:
Nando's UK & IRE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience & AI-Driven Complaints Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the restaurant industry or customer support field. A friendly chat can lead to insider info about job openings and even referrals, which can give you a leg up.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and leadership. We recommend role-playing with a friend or using online resources to get comfortable discussing your past experiences and how they relate to the job.
✨Tip Number 3
Showcase your skills through real-life examples. When you get the chance to interview, share specific instances where you've successfully handled complaints or improved customer satisfaction. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior Customer Experience & AI-Driven Complaints Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support and leadership. We want to see how your skills align with the role of Senior Customer Support Manager, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how you can lead our team to success. Keep it engaging and relevant to the job description.
Showcase Your Data Skills: Since this role involves transforming customer data into insights, make sure to mention any experience you have with data analysis or using customer feedback to drive improvements. We love candidates who can think analytically!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Nando's UK & IRE
✨Know the Company Inside Out
Before your interview, make sure you research the restaurant chain thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Senior Customer Support Manager, you'll need to demonstrate your leadership experience. Prepare specific examples of how you've successfully led teams, resolved conflicts, and improved customer satisfaction in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complaints. Think about past experiences where you turned a negative situation into a positive outcome. Be ready to discuss how you would approach similar situations in this new role.
✨Highlight Your Data-Driven Approach
Since the role involves transforming customer data into insights, be prepared to discuss your experience with data analysis. Share examples of how you've used data to drive improvements in customer service and support strategies. This will demonstrate your analytical skills and commitment to enhancing customer experience.
