At a Glance
- Tasks: Lead delivery across networks, infrastructure, and service desk teams to improve restaurant technology.
- Company: Join Nando's, a vibrant company focused on creating lasting happiness for its people and customers.
- Benefits: Visible impact, varied challenges, learning opportunities, and a supportive culture.
- Other info: Diversity is celebrated; everyone is welcome to thrive at Nando's.
- Why this job: Shape how we work and make a real difference in a dynamic hospitality environment.
- Qualifications: 10+ years in tech delivery, strong planning skills, and experience with agile methodologies.
The predicted salary is between 56700 - 69300 £ per year.
At Nando’s, we’re on a mission to Create Lasting Happiness for our people, our customers, and the communities we serve.
Born in Johannesburg, South Africa, we’ve always believed our story starts with our people our Nandocas. Everything we do is about helping them have fun, make money, and change lives.
Behind every great restaurant experience are teams who depend on reliable technology. Our networks, infrastructure, and service desk help keep our people connected, supported, and ready to deliver for our customers.
You’ll lead delivery across our Networks, Infrastructure, and Service Desk teams, helping them plan and coordinate improvements that support our restaurants and wider business.
Working with technical specialists, business stakeholders, and third-party partners, you’ll bring clarity to priorities, dependencies, and delivery risks. You’ll help teams balance planned improvements with operational demands, keeping work achievable and the impact on our restaurants in view.
This role needs someone who understands that different types of work need different delivery approaches. You’ll apply agile and lean principles thoughtfully, helping teams improve how work flows while supporting reliable services and well-coordinated change.
What You’ll Do
- Build coordinated delivery plans. Bring together priorities across networks, infrastructure, and service desk, agreeing realistic goals, sequencing, and forecasts.
- Balance change with operational needs. Help teams make informed decisions about capacity and priorities when planned work competes with urgent demands.
- Manage dependencies and risks. Identify obstacles early, coordinate work across teams and suppliers, and keep delivery moving.
- Support successful rollouts. Help teams plan changes around restaurant needs, with clear communication, readiness, and handovers into support.
- Bring stakeholders together. Connect technical teams, business colleagues, and third parties around shared priorities and responsibilities.
- Make delivery visible. Communicate progress, risks, and trade-offs clearly, giving stakeholders the information they need to make decisions.
- Improve the flow of work. Use agile and lean practices, alongside measures such as throughput and lead time, to identify bottlenecks and improve predictability.
- Coach and build confidence. Help teams take ownership, strengthen collaboration, and raise concerns early.
- Contribute to our delivery community. Share lessons and practical approaches with other Delivery Leads across Nando’s.
What You’ll Bring
You can bring structure to complex work without making things harder for the people delivering it. You understand the pressures of a live operational environment and can help teams keep sight of longer-term improvements while responding to changing demands. You build trust with technical specialists and business stakeholders alike, ask useful questions, and make sure decisions lead to action.
We’re looking for:
- 10+ years’ experience delivering technology initiatives, including delivery across infrastructure, networks, or IT service environments.
- Experience coordinating work across multiple technical teams, business stakeholders, and external suppliers.
- Strong practical knowledge of Kanban, Lean, or Scrum, with the judgement to adapt your approach to operational and project-based work.
- Experience balancing planned delivery with changing operational priorities and capacity constraints.
- Confidence managing dependencies, delivery risks, and change across live environments.
- Strong planning, forecasting, and reporting skills.
- Proven ability to coach teams and stakeholders in effective delivery practices.
- Confident facilitation, communication, and negotiation skills, including the ability to explain delivery implications to non-technical colleagues.
- A calm, organised, and dependable approach to time-sensitive challenges.
A Few Extras That Would Be Great
- Experience delivering technology changes across a restaurant, retail, or other multi-site business.
- Familiarity with IT service management practices, including change management and transition into support.
- Experience coordinating multiple third-party suppliers or managed service providers.
- Scrum Master, agile, lean, or relevant service management certification.
- Familiarity with Jira, Confluence, or Miro.
What’s In It for You?
At Nando’s, you’ll join a community that celebrates individuality, supports growth, and gives you the opportunity to make your mark.
You can look forward to:
- Visible impact: Help deliver improvements to the technology our restaurants and Nandocas depend on.
- Varied challenges: Work across networks, infrastructure, and service delivery, bringing teams together to solve practical problems.
- The opportunity to shape how we work: Help teams strengthen planning, collaboration, and delivery.
- Learning and progression: Develop your skills and shape your career with support along the way.
- A culture where you belong: Join people who value your perspective, share knowledge, and celebrate success together.
Everybody Welcome
Inspired by our Southern African heritage, we celebrate the richness that diversity brings to our table. We’re committed to equal opportunities and to creating a workplace where everyone feels welcome, respected, and supported to thrive, regardless of background, identity, or life experience. If you need any adjustments during the recruitment process, please let us know so we can support you.
Delivery Lead - Networks, Infrastructure & Service Desk in London employer: Nando's UK & IRE
At Nando's, we believe in creating a vibrant and supportive work environment where our Nandocas can thrive. As a Shift Lead, you'll not only enjoy competitive pay and fantastic benefits like free meals and paid breaks, but you'll also have access to clear career progression opportunities in a family-like atmosphere that values fun and inclusivity. Join us to make a difference, inspire your team, and embark on a rewarding leadership journey in a place that truly cares about your happiness and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Lead - Networks, Infrastructure & Service Desk in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nando's UK & IRE values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nando's UK & IRE might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nando's UK & IRE!
✨Direct Apply to Nando's UK & IRE
Let's not forget to apply directly through the Nando's UK & IRE website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Delivery Lead - Networks, Infrastructure & Service Desk in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nando's UK & IRE.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nando's UK & IRE. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nando's UK & IRE
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
