At a Glance
- Tasks: Lead the strategy and delivery of digital products that create memorable experiences.
- Company: Join Nando’s, a vibrant brand focused on changing lives and creating happiness.
- Benefits: Competitive salary, career growth, and a chance to shape tech culture.
- Other info: Collaborative culture with opportunities for personal and professional development.
- Why this job: Make a real impact in a dynamic environment with global reach.
- Qualifications: 10+ years in tech leadership and experience in digital transformation.
The predicted salary is between 80000 - 100000 € per year.
Nando’s is on a journey of Changing Lives Together, creating lasting happiness for our people, our customers, and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando’s: from our employees, communities, founders, and suppliers, but most importantly, our customers.
Role Purpose
The Head of Digital Products & Delivery is the accountable leader for a large and increasingly complex and business‑critical portfolio of technology products, systems and services. Reporting to the Tech Director, this role holds first‑hand accountability for the strategy, performance, commercial value and delivery of digital products across UKI and selected international markets. Managing a high performing team, the Head of Digital Products & Delivery will work with business stakeholders and other senior technology leaders to align product roadmaps and business outcomes to business strategy and functional priorities. You will ensure our technology estate delivers demonstrable value to the business, while shaping the future of Nando’s with their product‑led, agile and internationally scalable team.
Key Responsibilities
- Own the end-to-end accountability for a significant technology portfolio, including strategy, delivery, operation, performance and value realisation.
- As a member of the Technology Leadership Team collaboratively shape and drive functional initiatives.
- Support the Technology Director in representing Technology at the Leadership Team.
- Lead the strategic planning and evolution of their digital product portfolio, ensuring visible alignment to the business strategy and functional priorities.
- Balance user, operational, commercial and technical needs in shaping portfolio direction.
- Ensure demonstrable value release into the business.
- Full accountability for the price‑performance of digital products and the return on investment of their delivery.
- Drive clear articulation of technology value to the wider business.
- Lead the strategic planning of tech products, systems and services — establishing a forward‑looking, multi‑year view.
- Continuously assess portfolio health, prioritisation and commercial impact.
- Maintain accountability for roadmap delivery across multiple teams and domains.
- Remove systemic blockers and manage enterprise‑level risk.
- Develop and maintain a strong understanding of technology fundamentals to effectively lead engineers, architects, product managers, quality engineers, UX designers and vendors.
- Ensure scalable, secure and resilient product architecture in partnership with engineering leadership.
- Ensure all products are designed, implemented and run with appropriate cybersecurity controls and adhere to all relevant legal and regulatory requirements including data protection and PCI.
- Evolve from running capabilities solely for UKI to delivering selected capabilities across multiple markets, globally.
- Ensure global scalability is considered in portfolio decisions.
- Stay ahead of industry trends, emerging technologies and innovation.
- Evolve and enhance the product operating model including structure, roles, governance and communities.
- Drive capability development across the product discipline.
- Line manage, coach and grow Product Managers and Delivery Leads.
- Lead recruitment strategy, team mobilisation and succession planning.
- Shape and strengthen product career pathways.
- Partner with senior business stakeholders to align roadmaps to business outcomes and co‑own value delivery.
- Foster strong cross‑functional collaboration across Tech and the wider business.
- Surface, articulate and evidence the value added by technology.
- Play a leading role in shaping Tech culture and supporting broader business transformation.
The Candidate Should Possess / Be
- Strong understanding of Technology Fundamentals
- Scaled Agile & Modern Product Delivery
- Vendor & Third‑Party Management
- Data & Insight‑led Decision Making
- Organisational Design & Capability Building
- Senior Stakeholder Influence
- People Leadership & Coaching
Experience
- 10+ years in senior product, technology or delivery leadership roles
- 5+ years leading and developing senior managers
- Experience leading large, complex and business‑critical technology portfolios
- Proven experience in organisations undergoing digital transformation
- Relevant domain knowledge (Operations, Customer, People, Enterprise, Technology Platforms) advantageous but not essential
Head of Digital Products & Delivery employer: Nando's UK & IRE
Nando’s is an exceptional employer that fosters a vibrant and inclusive work culture, dedicated to creating lasting happiness for its employees and the communities it serves. As the Head of Digital Products & Delivery, you will lead a high-performing team in a dynamic environment, with ample opportunities for professional growth and development while driving impactful digital transformation across the UKI and international markets. With a commitment to innovation and collaboration, Nando’s offers a unique chance to shape the future of technology within a beloved brand, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Digital Products & Delivery
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Nando’s or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by understanding Nando’s culture and values. They’re all about creating memorable experiences, so think about how your skills can contribute to that mission. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen together!
We think you need these skills to ace Head of Digital Products & Delivery
Some tips for your application 🫡
Show Your Passion for Technology:When writing your application, let your enthusiasm for technology shine through! We want to see how you can bring that passion to the Head of Digital Products & Delivery role at Nando’s. Share examples of how you've driven digital transformation in your previous roles.
Tailor Your Experience:Make sure to highlight your relevant experience in product management and delivery leadership. We’re looking for someone who can manage complex portfolios, so be specific about your achievements and how they align with the responsibilities outlined in the job description.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, especially when it comes to articulating your skills and experiences. Avoid jargon unless it’s necessary, and make sure your key points stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Nando’s and our culture while you’re at it.
How to prepare for a job interview at Nando's UK & IRE
✨Know Your Tech Fundamentals
Make sure you brush up on your understanding of technology fundamentals. This role is all about leading a complex portfolio, so being able to discuss the technical aspects confidently will show that you're the right fit for the job.
✨Align with Nando’s Values
Nando’s is all about creating memorable experiences and changing lives together. Be prepared to share how your past experiences align with these values and how you can contribute to their mission of happiness for everyone involved.
✨Showcase Your Leadership Skills
As a Head of Digital Products & Delivery, you'll be managing a high-performing team. Prepare examples of how you've successfully led teams in the past, focusing on coaching, developing talent, and driving collaboration across functions.
✨Prepare for Strategic Discussions
This role requires strategic planning and alignment with business outcomes. Think about how you've previously shaped product roadmaps and delivered value to the business. Be ready to discuss your approach to balancing user needs with operational and commercial priorities.
