At a Glance
- Tasks: Support candidates and employees with HR queries and ensure smooth onboarding processes.
- Company: Join Nando's, a people-first company that values family and community.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic workplace with a focus on collaboration and career development.
- Why this job: Make a real difference in people's lives while developing your HR skills.
- Qualifications: 1-2 years in HR admin preferred; passion for people is key!
The predicted salary is between 24750 - 30250 £ per year.
Salary up to: Competitive People Support Team Advisor - 12 month FTC Location - Putney Office Do you want to work with a company that puts people and purpose at the heart of everything they do?
Do you want to come to work and feel like you're working with family and friends?
Do you want to develop some skills in the space of Human Resources (HR)?
If so, Nando's may be just the place for you!
We have an exciting opportunity for the right person to become our next People Support Advisor where you will be integral to supporting our whole candidate and employee ex PERience end to end.
Nando’s is on a journey of Changing Lives Together, creating lasting happiness for our people, our customers and the communities we work in.
Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando’s: from our employees, communities, founders, and suppliers, but most importantly, our customers.
The main purpose of the role is to
- Deliver quality people related self-help guidance, giving nandocas 24/7 access to useful and accurate people information.
- Deliver coaching, advice, and support for managers and all nandocas with the moments that matter throughout the candidate and nandoca ex PERience, being the first line of support for all people related queries.
- Enable the moments that matter throughout the candidate and nandoca ex PERience by delivering core people related administration and activities that keep the day-to-day operation running.
- Support the delivery of core people services to the business.
Key Responsibilities & Expectations
- Recruitment Deliver effective pruning of candidate records in line with our privacy policy.
- Recruitment Deliver effective triage of managers issue(s) relating to recruitment and swift resolution.
- Recruitment Deliver an effective referral processes that support our policy.
- Onboarding Deliver an efficient and effective onboarding process for new starters that meets the operational and legal requirements for their country of employment.
- Training Deliver an effective L&D service delivery and records to the business (excl. TNA, content design, delivery and evaluation).
- Nandoca records Deliver and maintain secure, accurate and easy access physical and digital Nandoca records in line with local legislation and Nando’s requirements.
- Nandoca records Deliver references on request in line with local legislation.
- Nandoca records Deliver effective pruning of Nandoca records in line with our privacy notice.
- Nandoca records Deliver the essentials associated with changes to terms and conditions and promotion run smoothly.
- Pay and benefits In partnership with our payroll team, deliver timely and accurate payroll processing for all Nandocas.
- Pay and benefits Deliver the administration of key nandoca benefits and moments that matter in Nandocas lives.
- Value protection (risk management) Deliver key activities that support audits completed by 3rd parties, ensuring they are supported effectively where it pertains to our people.
- Value protection (risk management) Deliver local legal compliance with reporting requirements to external bodies.
- Value protection (risk management) Provide monitoring of key people related risks and support for managers to mitigate that risk.
- Value protection (risk management) Deliver effective triage of employee relations issues and provision of guidance to managers.
- Value protection (risk management) Coordinate the resolution of people related issues identified by risk managers, ensuring they are resolved or known to people partners so that the correct action(s) can be taken.
- People support (help desk) Deliver an effective multi-channel help desk that is available for the business that ensures efficient and effective advice and support for all things people (policy, process, technology, best practice, services etc.).
- People support (help desk) Support the people who contact the help desk with people change initiatives.
- People projects Support people projects, events and initiatives as required.
- Invoicing Correctly triage and assign invoices to the correct approver in the people team.
- Postage Management of the receipt, distribution and dispatch of people team postage
- Offboarding/Reboarding Deliver an efficient and effective leaver and re-hire process covering all the essentials.
- People team guides Develop and update accurate and helpful people team guidance and policy that is always available for Nandocas to self-serve 24/7.
- People team floor Deliver the activity that ensures the people team floor is well stocked, organised and maintained
- People team reporting Securely deliver information from our people system(s) in line with our current policies using existing reporting.
Skills Required
- 1-2 years experience in a HR administrative role
- Relevant qualifications in HR are preferred but not essential
- Exhibits genuine and broad curiosity and interest in the people space.
- Comfortable working with people systems and office tools to manage transactions/approvals, complete data entry, build documents/presentations and extract reporting.
- Have a good understanding of core people, data and payroll legislation, policies and end-to-end processes.
- Strong ability to maintain accurate and organised candidate and nandoca records.
- Ensures advice complies with Nando’s & legal standards.
- Good understanding of data privacy and confidentiality requirements.
- Strong customer service focus with a desire to deliver consistently and exceed stakeholder expectations wherever possible.
- Good personal prioritisation, planning and organisation skills, able to effectively manage own workload with minimal supervision.
- Good stakeholder management skills, both proactively and reactively work in partnership with multiple stakeholders, of varying seniority, as needed.
- Solutions focused with good problem-solving skills and the ability to make the complex simple for others.
- Strong English verbal and written communication skills.
- Able to explain policies and procedures to employees and respond to inquiries.
- Able to build relationships and interact with nandocas at all levels.
- Able to identify and correct errors promptly.
- Basic skills in addressing and resolving nandoca issues and conflicts.
- Able to think critically and make sound decisions within the context of their role.
- Able to analyse basic HR data and generate meaningful reports from previously build reporting.
- Proficiency in managing paperwork, forms, and digital documentation.
- Maintains the highest level of confidentiality with private and sensitive information.
- Dependable and trustworthy in managing responsibilities.
- Ensures consistent performance and reliability in day-to-day operations.
- #LI-DNI
Heart and soul. Passion and personality.
You may know us as the home of PERi-PERi goodness, but we’re actually a people-first, chicken‑second kind of place.
#J-18808-Ljbffr
People Support Advisor employer: Nando’s Group
Nando's Group is an exceptional employer, offering a vibrant and inclusive work culture in Dawley where every team member can thrive. With flexible shifts, free meals, and discounts, employees are encouraged to develop their skills and grow within the company, making it a fantastic place for those looking to create memorable experiences for guests while enjoying a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land People Support Advisor
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Nando’s Group and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace People Support Advisor
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Nando’s Group. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Nando’s Group
✨Showcase Your Adaptability
Given that this is a temporary HR role at Nando’s Group, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Nando’s Group uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Nando’s Group.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Nando’s Group.
