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For Companies At a Glance
- Tasks: Serve delicious food and drinks while ensuring customers feel valued and satisfied.
- Company: Join the vibrant team at Nando's, known for its fun and inclusive culture.
- Benefits: Enjoy free meals, flexible shifts, and a generous discount for friends and family.
- Why this job: Kickstart your career with hands-on training and opportunities for growth in hospitality.
- Qualifications: No prior experience needed; just bring your passion for great service and teamwork.
- Other info: Participate in exciting events and enjoy a supportive environment focused on development.
Overview
Identify opportunities and apply techniques to increase sales and improve customer experience. Tailors communication techniques to meet customer needs and build rapport. Maintain a safe, hygienic, and secure working environment. Comply with health and safety legislation, regulations, guidelines and procedures. Follow food safety and allergen legislation and procedures applicable to own role. Use technology and equipment in line with business policy to meet customer needs. Handle transactions and payments securely. Work as part of a team to ensure that the products and services are delivered on time and in line with business needs. Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor. Use professional methods of communication that are tailored to different situations, and individual and team needs. Manage own time and workload, prioritising tasks. Maintain and rotate stock according to life cycle and business processes. Ensure equipment and technology faults and maintenance issues are reported promptly. Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures. Keep up to date with changes to products and processes. Use feedback to improve own performance. Reduces the waste of resources, taking sustainability into account, in line with business expectations. Follows and supports equity, diversity and inclusion legislation and principles. Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Responsibilities
- Serve food and beverages to Nando\’s high standards and ensure customers feel valued.
- Bring amazing food and drink to the table and make sure customers have everything they need.
- Manage takeaway customer experience and oversee front-of-house operations to ensure efficiency and quality service.
- Set up, maintain, hand over and close down a clean, safe, and fully operational workstation; perform deep cleaning to Nando\’s high standards.
- Follow all fire safety, health and safety, food hygiene and restaurant security measures.
- Back-of-house: Prepare, cook, and serve food to high standards; maintain a clean and safe workstation; perform deep cleaning as required.
- Report faults or maintenance issues with equipment and technology promptly.
- Check customers are satisfied with products and services and act on feedback in line with procedures.
- Keep up to date with changes to products and processes and use feedback to improve performance.
- Reduce waste and consider sustainability in line with business expectations.
- Follow and support equity, diversity and inclusion principles.
Apprenticeship Overview
- Hospitality Team Member Apprenticeship – Food and Beverage Service Level 2 including Functional Skills in maths and English, Team Working.
- Organisation Skills.
- As an Apprentice Nandoca (Team Member) at Nando\’s, you will be working towards a Level 2 Hospitality Team Member apprenticeship over the duration of 15 months, with on-the-job training, off-the-job support, coaching and a personalized learning plan.
Front of House / Back of House
- Front of house: Welcome customers, assist with needs, serve at the till, and ensure a high standard of service; manage takeaway experiences; set up, maintain, hand over and close down a clean workstation; follow safety and hygiene measures.
- Back of house: Prepare, cook, and serve food to high standards; set up, maintain and clean workstations; follow all safety and security measures.
Benefits
- Free meal on every shift you work.
- Flexible shifts.
- Access to a discount platform and 40% discount on Nando\’s for you and your friends and family.
- Internal development programmes to support career progression.
- Regular regional parties and events.
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Apprentice Nandoca employer: Nando's Chickenland Limited
Contact Detail:
Nando's Chickenland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Nandoca
✨Tip Number 1
Get to know the company culture! Before your interview, check out Nando's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s key to demonstrate how you can tailor your approach to different situations. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your teamwork skills! Think of examples where you've worked well in a team, whether in school or previous jobs. Nando's values collaboration, so make sure to highlight your ability to work with others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and what we’re looking for.
We think you need these skills to ace Apprentice Nandoca
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for food and customer service shine through! We want to see that you’re excited about working in a vibrant environment like Nando's.
Tailor Your Communication Style: Make sure to adapt your language to match the job description. Use friendly and professional tones, just like we do at Nando's, to show that you can connect with customers and team members alike.
Highlight Teamwork Skills: Since you'll be working as part of a team, share examples of how you've collaborated with others in the past. We love seeing candidates who understand the importance of teamwork in delivering great service!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey to becoming an Apprentice Nandoca.
How to prepare for a job interview at Nando's Chickenland Limited
✨Know the Nando's Vibe
Before your interview, get familiar with Nando's culture and values. They love a friendly atmosphere, so think about how you can show your personality while still being professional. Maybe even visit a local Nando's to experience the service first-hand!
✨Show Off Your Customer Skills
Since the role is all about enhancing customer experience, prepare examples of how you've dealt with customers in the past. Think about times when you went above and beyond to make someone’s day better. This will demonstrate your ability to tailor communication and build rapport.
✨Safety First!
Brush up on health and safety regulations relevant to food service. Be ready to discuss how you would maintain a safe and hygienic environment. Showing that you take these responsibilities seriously will impress your interviewers.
✨Team Player Mindset
Nando's values teamwork, so be prepared to talk about your experiences working in a team. Share specific instances where you collaborated with others to achieve a goal or resolve an issue. Highlighting your ability to work well with others will show you're a great fit for their team.
