Compliance Technologist

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Nando’s is on a journey to Create Lasting Happiness, making a difference to the lives of our people, our customers, and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando’s: from our employees, communities, founders, and suppliers, but most importantly, our customers.

We have identified several organisational shifts as part of our ongoing business strategy. The Supply Chain Team plays a crucial role in helping to deliver Nando’s strategic goals through providing a robust and stable supply chain, supporting running restaurants effectively, improving gross profit and margin, and addressing risk.

The Technical Sourcing team, within the Supply Chain, is responsible for developing purposeful strategies to ensure we source ethical, safe, legal, and high-quality products and services. This supports our sustainability and animal welfare commitments, enabling our central support teams. We’ve identified a gap in our team structure; this role has been newly created, and your expertise in quality systems and technical knowledge will contribute to Nando’s strategy and commitments in a commercially savvy, safe manner.

Main purpose of the role:

• Ensuring Nando\’s Food Policy, processes, and procedures are regularly updated with legislation, industry best practices, and Nando\’s requirements to enable a safe, brand-compliant, and legal supply chain sourcing.
• Maintaining, developing, and driving the quality management system based on legislation, emerging risks, and industry best practices to ensure supplier, laboratory, and audit partner compliance with Nando’s standards, with regular reporting on supplier progress.
• Reviewing external landscape trends to identify legislative changes, industry best practices, and emerging risks, ensuring effective communication with the Technical Sourcing Team.
• Developing and implementing new procedures and policies within the Technical Sourcing Team and supporting the wider business, with input from Technical Managers and Technologists.
• Updating policies, procedures, and processes to incorporate industry risks, legislation, and best practices, driving continuous improvement across quality and safety aspects.
• Completing periodic reports for the Head of Technical Sourcing, liaising with the team.
• Staying informed about supply chain and product trends to support Nando’s NPD and policy development.
• Managing relationships with audit and laboratory partners, ensuring contract deliverables meet Nando’s priorities.
• Analyzing laboratory and audit data to identify trends and enable corrective actions.
• Developing risk-based plans for supplier compliance visits, based on KPI performance and policy compliance.
• Creating and managing audit standards and schedules, liaising with stakeholders to ensure effective assessments.
• Reporting on supply base improvements and policy gap analysis to support internal and external reviews.
• Engaging with industry bodies to support supply chain processes and industry change.
• Managing relationships with laboratory and audit partners to ensure contractual and performance standards are met.
• Keeping Food Policy documents up to date with input from relevant managers.
• Products: Maintaining testing plans and risk assessments, and creating reports to support product management.
• Projects: Ensuring timely delivery and managing expectations.
• People: Identifying development needs and deputizing for Technologists when required.
• Wider team support: Supporting updates on legislation and advising on quality, safety, legal, ethical, and sustainability issues.
• Key Stakeholders: Internal teams include Supply Chain, Sustainability, Operations, Marketing, Legal, and Product teams; external stakeholders include local authorities and industry bodies.
• The candidate should possess/have: Minimum 5 years\’ experience in food manufacturing or retail, knowledge of certification standards, legislation, and quality management systems, and relevant professional qualifications.
• Qualifications: Degree in Food Regulations/Law, Food Management, or Food Science, with certifications like VACCP/TACCP and auditing.
• Our candidate should be looking for: A purpose-driven culture, opportunities to influence the role of Technical Sourcing, involvement in diverse projects, a relaxed yet ambitious environment, and support for individuality.

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