At a Glance
- Tasks: Lead the host team and create unforgettable guest experiences at Nancy's Cocktail Bar.
- Company: Join the vibrant opening team at London Bridge's newest cocktail destination.
- Benefits: Earn £15 per hour, plus service charge and bonuses for private bookings.
- Other info: Opportunity for growth as the business builds momentum in a dynamic environment.
- Why this job: Be part of an exciting new venue and make your mark in London nightlife.
- Qualifications: Confident personality with hospitality experience and strong communication skills.
The predicted salary is between 15 - 15 £ per hour.
Join the opening team at Nancy’s, London Bridge's newest premium cocktail destination. We are looking for quality hospitality professionals who can help us elevate the guest experience and deliver tailored service.
The Role
We are looking for someone with a confident and vibrant personality, with a passion for curating our guest experience. From organising bookings to communicating guest preferences to colleagues, yours will be the role that keeps guests’ experience tailored to their needs. You will also be responsible for giving confidence, guidance, and training to a small team of hosts.
Main Responsibilities
- Lead the host team and help shape the guest arrival experience from day one
- Organise bookings and communicate guest preferences clearly across the wider team
- Welcome and seat guests warmly and professionally
- Support and train a small team of hosts, building confidence and consistency
- Help maximise the use of venue space and manage bookings effectively
- Work with the floor and general managers on private hire opportunities and guest experience
- Where appropriate, help drive sales of private booking spaces
- Ensure communication between hosts, floor, and bar teams is smooth, accurate, and guest-focused
What we’re looking for
- A confident and vibrant personality
- A passion for hospitality and a tailored guest experience
- Experience in hosting, reservations, or guest-facing coordination within hospitality
- Strong communication and team leadership skills
- The ability to train, guide, and motivate a small team
- A proactive and collaborative approach
- Commercial awareness and confidence around private hire opportunities
- Availability to join in May for pre-opening training and launch
Benefits
Nancy’s offers the chance to be part of an exciting new opening with a distinctive identity and a strong point of view. Joining the opening team means the opportunity to make your mark from the beginning and grow with the business as it builds momentum in London Bridge.
What we offer
- £15.00 per hour
- Service charge
- Private hire bonus
- Full-time role
- The chance to be part of an exciting new opening in London Bridge
If you are passionate about hospitality, love cocktails, and want to be part of the opening team at Nancy’s, we would love to hear from you.
Head Host / Reservations & Guest Experience Lead in London employer: Nancy's Cocktail Bar
At Nancy's Cocktail Bar, we pride ourselves on creating a vibrant and dynamic work environment where every team member plays a crucial role in shaping the guest experience. As part of our opening team in London Bridge, you'll enjoy competitive pay, a bonus structure for private hire bookings, and the unique opportunity to influence the direction of our new venue from day one. Join us to be part of an exciting journey in hospitality, where your passion for service and leadership will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Head Host / Reservations & Guest Experience Lead in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Nancy's Cocktail Bar. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Nancy's Cocktail Bar
Don't be shy about reaching out to Nancy's Cocktail Bar directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Host / Reservations & Guest Experience Lead in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Nancy's Cocktail Bar and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Nancy's Cocktail Bar
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
