At a Glance
- Tasks: Lead the floor team, ensuring smooth service and an unforgettable guest experience.
- Company: Join Nancy’s, London Bridge's newest premium cocktail bar with a vibrant 70s spirit.
- Benefits: Competitive salary, estimated service charge, and bonus structure for food delivery.
- Other info: Opportunity for career growth as the business builds momentum.
- Why this job: Be part of an exciting new opening and make your mark in London nightlife.
- Qualifications: Experience in hospitality management and a passion for cocktails and guest experience.
The predicted salary is between 30000 - 35000 £ per year.
Nancy's Cocktail Bar is London Bridge's newest premium cocktail destination, opening mid-May. We are looking for quality hospitality professionals to join our opening team and help elevate the guest experience.
The Role
As Floor Manager, you will be at the heart of Nancy’s, helping the team deliver smooth service, keeping operations flowing, and controlling the look, feel, and ambience of the room. You will work closely with the General Manager to develop steps of service and shape the guest journey. Your responsibilities will include:
- Supporting the day-to-day running of the floor and ensuring service is smooth, polished, and well-paced.
- Training, supporting, and leading the floor team to deliver a high standard of hospitality.
- Building strong knowledge of Nancy’s drinks programme and menu, and embedding that knowledge across the team.
- Developing clear and effective communication between the floor, host, and bar teams.
- Helping create and maintain the look, feel, and ambience of the room throughout service.
- Supporting the development and delivery of a small but elegant food offering.
- Training the team to present and prepare food consistently, efficiently, and to the required standard.
- Fostering a collaborative, positive culture across the operation.
What we’re looking for
- Experience in a management role within a busy hospitality venue.
- Strong floor presence and confidence leading service.
- A genuine passion for hospitality, guest experience, and cocktails.
- Excellent communication and team leadership skills.
- The ability to train and develop a new team.
- Strong attention to detail and consistency in service standards.
- A collaborative and proactive approach.
- An interest in helping develop and deliver a small food offering alongside drinks service.
- Availability to join in May for pre-opening training and opening launch.
Benefits
Nancy’s offers the chance to be part of an exciting new opening with a distinctive identity and a strong point of view. Joining the opening team means the opportunity to make your mark from the beginning and grow with the business as it builds momentum in London Bridge.
What we offer
- £35,000 per year.
- Service charge estimated at £10,000 per year.
- Bonus structure linked to food delivery.
- Full-time role.
- The chance to be part of an exciting new opening in London Bridge.
If you are passionate about hospitality, love cocktails, and want to be part of the opening team at Nancy’s, we would love to hear from you.
Floor Manager in London employer: Nancy's Cocktail Bar
At Nancy's Cocktail Bar, we pride ourselves on creating a vibrant and collaborative work environment where every team member can thrive. As part of our opening team in the heart of London Bridge, you'll have the unique opportunity to shape the guest experience and contribute to a distinctive venue that celebrates quality cocktails and exceptional service. With competitive pay, a bonus structure, and the chance for personal growth as we establish our presence in the London nightlife scene, Nancy's is an excellent employer for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Nancy's Cocktail Bar. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Nancy's Cocktail Bar
Don't be shy about reaching out to Nancy's Cocktail Bar directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Nancy's Cocktail Bar and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Nancy's Cocktail Bar
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
