At a Glance
- Tasks: Be the friendly face of our charity, welcoming visitors and managing bookings.
- Company: Join The Nancy Oldfield Trust, a charity dedicated to accessible boating for all.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and a pension scheme.
- Other info: Supportive team environment with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Good education, customer service experience, and strong communication skills are essential.
The predicted salary is between 18928 - 23660 £ per year.
The Nancy Oldfield Trust is a registered charity which offers accessible boating and accommodation on the Norfolk Broads for visitors who are disabled and/or disadvantaged. Working from our office in Neatishead, 35hrs per week, Monday to Friday 9-4.30pm. This position will be the first point of contact for our visitors and their carers. The role demands excellent customer service, communication, organisational skills and an eye for detail. Our Receptionist/Administrator will be expected to report to the Centre Manager. They will support all colleagues in the efficient running of the Trust, who work together to maintain the excellent reputation we have built up over the last 40 years.
Key Responsibilities:
- Greeting visitors to the Trust, ensuring that a friendly, caring and positive welcome is always made.
- Maintaining the signing in and out book, ensuring that all visitors are compliant.
- Manage incoming and outgoing telephone calls and email enquiries in a professional manner, and direct accurate messages as necessary.
- Utilise our electronic booking system to make new, and/or amend existing activity/residential bookings, ensuring accurate records are always kept.
- Taking cash and electronic payments as required.
- Ensure that the reception area is kept tidy and that office supplies and merchandise are replenished as required.
- Support our volunteers by relaying and transferring information for their activity each day.
- Perform general administrative tasks such as inputting data, photocopying, scanning, and filing, ensuring that regularly used forms and leaflets are always available.
- To assist and support the Volunteers and Activities Manager and the Marketing, Events and Outreach Manager in their roles.
- Receive, sort and distribute incoming mail and courier packages.
- Maintain compliance with GDPR and confidentiality requirements.
- To undertake any other reasonable duties as required to support the Trust.
- To uphold the aims, ethos and reputation of the Trust at all times.
Qualifications required:
- A good level of general education.
Knowledge and Experience:
- Experience of customer focussed reception duties desirable.
- Knowledge of the voluntary sector would be an advantage.
- Familiarity with disability/disadvantaged issues.
Skills:
- Good written and numeracy skills.
- Effective and confident communication skills – verbal and written.
- Good computer literacy and familiarity with Microsoft applications is essential.
- Familiarity with website and social media use.
- Understanding of equality and diversity issues in the workplace and in the provision of activities.
What we offer:
- Annual salary of £23,660.
- Annual leave 25 days.
- Pension.
- Appointment subject to successful DBS check and 3 months’ probation.
Please email your application by clicking on the 'fast apply' button. CLOSING DATE: Sunday 1st March 2026.
Full-time Receptionist/Administrator in Norfolk employer: Nancy Oldfield Trust Ltd
The Nancy Oldfield Trust is an exceptional employer, offering a supportive and inclusive work environment where employees can make a meaningful impact on the lives of disabled and disadvantaged visitors. Located in the picturesque Norfolk Broads, our team enjoys a strong sense of community, with opportunities for personal and professional growth while contributing to a cause that has been enriching lives for over 40 years. With a commitment to employee well-being, we provide competitive salaries, generous annual leave, and a collaborative culture that values every team member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Full-time Receptionist/Administrator in Norfolk
✨Tip Number 1
First things first, make sure you know the charity inside out. Research The Nancy Oldfield Trust and understand their mission. This will help you connect with them during interviews and show that you're genuinely interested in their work.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can create a warm and welcoming atmosphere. Role-play with a friend or family member to get comfortable with greeting visitors and handling inquiries.
✨Tip Number 3
Get familiar with the tools you'll be using. Brush up on your computer skills, especially with Microsoft applications and any booking systems. If you can, find tutorials online to help you feel more confident before you step into the role.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of the role.
We think you need these skills to ace Full-time Receptionist/Administrator in Norfolk
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're the right fit for our welcoming environment.
Tailor Your Application:Make sure to tailor your application specifically for the Receptionist/Administrator role. Highlight your customer service experience and any relevant skills that match the job description. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we appreciate good organisation and attention to detail, so make sure your application reflects that!
Apply Through Our Website:Don’t forget to apply through our website using the 'fast apply' button! It’s the quickest way for us to receive your application and ensures you’re following the correct process. We can’t wait to hear from you!
How to prepare for a job interview at Nancy Oldfield Trust Ltd
✨Know the Trust Inside Out
Before your interview, take some time to research The Nancy Oldfield Trust. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Receptionist/Administrator, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you can demonstrate your ability to create a friendly and welcoming environment.
✨Be Organised and Detail-Oriented
The role requires strong organisational skills and attention to detail. Bring along any relevant documents that showcase your organisational abilities, like reports or schedules you've created. Be ready to discuss how you manage multiple tasks efficiently.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience with administrative tasks, handling enquiries, and working with diverse groups. Practise your responses, focusing on clarity and confidence. This will help you feel more at ease during the actual interview.
