At a Glance
- Tasks: Be the friendly face of our charity, welcoming visitors and managing bookings.
- Company: Join a dedicated charity making a difference on the beautiful Norfolk Broads.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and a supportive work environment.
- Other info: Work in a vibrant team with opportunities for personal growth and development.
- Why this job: Make a real impact by helping disabled and disadvantaged visitors enjoy accessible boating.
- Qualifications: Good education, customer service experience, and strong communication skills are essential.
The predicted salary is between 18928 - 23660 £ per year.
The Nancy Oldfield Trust is a registered charity which offers accessible boating and accommodation on the Norfolk Broads for visitors who are disabled and/or disadvantaged. Working from our office in Neatishead, 35hrs per week, Monday to Friday 9-4.30pm. This position will be the first point of contact for our visitors and their carers. The role demands excellent customer service, communication, organisational skills and an eye for detail. Our Receptionist/Administrator will be expected to report to the Centre Manager. They will support all colleagues in the efficient running of the Trust, who work together to maintain the excellent reputation we have built up over the last 40 years.
Key Responsibilities:
- Greeting visitors to the Trust, ensuring that a friendly, caring and positive welcome is always made.
- Maintaining the signing in and out book, ensuring that all visitors are compliant.
- Manage incoming and outgoing telephone calls and email enquiries in a professional manner, and direct accurate messages as necessary.
- Utilise our electronic booking system to make new, and/or amend existing activity/residential bookings, ensuring accurate records are always kept.
- Taking cash and electronic payments as required.
- Ensure that the reception area is kept tidy and that office supplies and merchandise are replenished as required.
- Support our volunteers by relaying and transferring information for their activity each day.
- Perform general administrative tasks such as inputting data, photocopying, scanning, and filing, ensuring that regularly used forms and leaflets are always available.
- To assist and support the Volunteers and Activities Manager and the Marketing, Events and Outreach Manager in their roles.
- Receive, sort and distribute incoming mail and courier packages.
- Maintain compliance with GDPR and confidentiality requirements.
- To undertake any other reasonable duties as required to support the Trust.
- To uphold the aims, ethos and reputation of the Trust at all times.
Qualifications required:
- A good level of general education.
Knowledge and Experience:
- Experience of customer focussed reception duties desirable.
- Knowledge of the voluntary sector would be an advantage.
- Familiarity with disability/disadvantaged issues.
Skills:
- Good written and numeracy skills.
- Effective and confident communication skills – verbal and written.
- Good computer literacy and familiarity with Microsoft applications is essential.
- Familiarity with website and social media use.
- Understanding of equality and diversity issues in the workplace and in the provision of activities.
What we offer:
- Annual salary of £23,660.
- Annual leave 25 days.
- Pension.
- Appointment subject to successful DBS check and 3 months’ probation.
Please email your application by clicking on the 'fast apply' button. CLOSING DATE: Sunday 1st March 2026.
Full-time Receptionist/Administrator employer: Nancy Oldfield Trust Ltd
The Nancy Oldfield Trust is an exceptional employer, dedicated to creating a supportive and inclusive work environment for its staff. Located in the picturesque Norfolk Broads, we offer a meaningful role as a Receptionist/Administrator where you will be the welcoming face of our charity, contributing to the well-being of disabled and disadvantaged visitors. With a strong emphasis on teamwork, employee growth opportunities, and a commitment to maintaining our excellent reputation, we provide a fulfilling workplace that values your contributions and fosters personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Full-time Receptionist/Administrator
✨Tip Number 1
Get to know the Nancy Oldfield Trust! Research their mission and values so you can show genuine interest during your interview. This will help us connect with them on a personal level.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, role-play common scenarios with friends or family. This will help us feel more confident when greeting visitors.
✨Tip Number 3
Prepare questions to ask during the interview. This shows that we’re engaged and interested in the role. Think about what it’s like to work at the Trust and how we can contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your application noticed. Plus, we can keep track of your application status easily.
We think you need these skills to ace Full-time Receptionist/Administrator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to tailor your application specifically for the Receptionist/Administrator role at The Nancy Oldfield Trust. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you connect your background to our mission!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we appreciate attention to detail, so make sure there are no typos or grammatical errors!
Apply Through Our Website:Don’t forget to apply through our website by clicking on the 'fast apply' button! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Nancy Oldfield Trust Ltd
✨Know the Trust Inside Out
Before your interview, take some time to research The Nancy Oldfield Trust. Understand their mission, values, and the services they provide. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Customer Service Skills
As a Receptionist/Administrator, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you can demonstrate your ability to create a friendly and welcoming environment.
✨Be Organised and Detail-Oriented
The role requires strong organisational skills and attention to detail. Bring along any relevant documents or examples of your work that highlight these skills. You might even want to mention how you manage your time effectively in busy environments.
✨Prepare for Common Questions
Anticipate questions related to handling difficult situations, managing multiple tasks, and working with diverse groups. Practise your responses so you can answer confidently. Also, think of questions to ask them about the role and the team, showing your enthusiasm for the position.
