Business System Analyst - Various Platforms (NAMSA Talent Building Community)

Overview

NAMSA pioneered the industry and was the first independent company in the world to focus solely on medical device materials for safety. NAMSA started testing medical devices before the U.S. Food and Drug Administration started regulating such products in 1976. We are shaping the industry and have been a key contributor to the development of test methods that govern our industry. We are the industry’s premier provider, supporting clients during every step of the product development lifecycle and beyond.

Vision to inspire innovative MedTech solutions that advance global healthcare, improve patient lives and accelerate Client success. Mission to deliver best-in-class global MedTech development solutions through our people, expertise and technology by adhering to our core values.

Responsibilities

• Develops business analysis, design, configuration, coordination, implementation and support.
• Develops specific system deployment activities including functional requirements definition, detailed technical design, system configuration, conversion and integration requirements, unit testing, systems testing, acceptance testing, go-live, and production turnover.
• Participates in process improvements including formulation and definition of technical scope and objectives of projects, analysis of current business practices, processes, and systems; defines detailed project tasks and participates on a matrix team to execute projects.
• Actively participates in enterprise-wide change management processes for requested system revisions.
• Provides escalated technical support for enterprise client areas on existing business systems.
• Tracks and addresses bugs identified in testing and production.
• Conceptualizes new processes and systems that add value to NAMSA business units.
• Provides user stories to multidisciplinary teams and defines the business-driven acceptance criteria.
• Proactively engages technical associates to schedule and execute required tasks.
• Cultivates and maintains successful relationships between the Information Technology team and associates from various NAMSA organizations globally.
• Documents systems for turnover and training of NAMSA associates, Information Technology peers, and Service Desk.
• Performs other duties as assigned.

Qualifications & Technical Competencies

• Bachelor’s Degree in Computer Science, Information Technology, Business Administration or related discipline required. MBA or advanced degree a plus.
• 2-5 years’ experience in computer systems, business analysis or related discipline preferred.
• Proven experience in the software development life cycle, including business process and requirements documentation, analysis, design, system construction, testing, training, communication planning and deployment (concept to deployment).
• Proven experience configuring packaged, integrated systems.
• Hands-on experience gathering, documenting, and communicating project business and application architecture requirements using Microsoft Word, PowerPoint, Excel, Visio, and other appropriate software.
• Proven customer service/user support skills and experience working with NAMSA business unit areas as well as directing vendor support personnel.
• Ability to manage multiple tasks and manage small to large projects in a cross-functional, global environment.
• Demonstrated experience implementing and supporting integrated, enterprise third-party packaged software and cloud solutions.
• Demonstrated working knowledge of systems supporting business processes.
• Strong interpersonal skills, self-motivated, a desire to learn, and adaptability to a fast-paced, ever-changing environment.
• Operational and technical knowledge of the assigned business unit.
• Understanding of both waterfall and agile project methods.

Working Conditions

• Travels 20-30%.
• Requires occasional international travel.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Extensive use of computer keyboard.

Pay and Benefits

• Pay Range Minimum: $54,400.00
• Pay Range Target: $80,000.00
• Pay Frequency: Annual

Please Note: Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.

Equal Employment Opportunity

NAMSA is an Equal Employment Opportunity Company. NAMSA participates in pre-employment background and drug screen processes aligned to local, state and federal laws.

Fair Chance Employment Statement

NAMSA is committed to providing equal employment opportunities to all qualified applicants, including those with arrest or conviction records. In accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, NAMSA will consider qualified applicants with a criminal history. We conduct a review of criminal history after the interview process and offer acceptance to ensure there is no direct, adverse, or negative relationship between the criminal history and the material job duties of the position. The following are material job duties for this position: operate equipment, record data timely and accurately, analyze and interpret data, and conduct studies on medical devices that have an impact on human life. A criminal history that directly impacts the ability to perform these duties may result in the withdrawal of a conditional offer of employment. We believe in fair chance hiring and evaluate each applicant on a case-by-case basis.