At a Glance
- Tasks: Lead and enhance customer satisfaction across our eNlighten Managed Services portfolio.
- Company: Join Namos, a passionate Oracle partner focused on business transformation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to professional excellence.
- Why this job: Shape strategic customer relationships and drive exceptional value in a dynamic environment.
- Qualifications: Proven leadership in Managed Services and deep knowledge of Oracle Cloud Applications.
The predicted salary is between 90000 - 110000 £ per year.
Please note you must be able to pass security clearance for this role (NPPV 3) due to our clients' requirements. To gain this level of clearance, you must have been a resident living in the UK for the past 3 years.
We are looking for an experienced Managed Services Portfolio Director to provide senior leadership across our growing portfolio of eNlighten Managed Services customers. At the heart of this role is exceptional customer satisfaction and customer value. eNlighten goes beyond traditional SLA led Managed Services, combining operational excellence with a relentless focus on helping our customers maximise the value of their Oracle investment and achieve measurable business outcomes.
Reporting to the Vice President of Managed Services, you will take a portfolio wide view of customer health, experience, value, retention and growth. You will use customer insight, service data, NPS, XLAs and VLAs to understand performance across the portfolio, identify opportunities and ensure our services remain aligned to the priorities and outcomes that matter most to our customers.
You will provide senior leadership to our Service Delivery Management capability, coaching and developing the team and acting as a senior escalation point where required. Alongside your portfolio responsibilities, you will personally lead a small number of our most strategic customer relationships, building trusted partnerships with senior stakeholders and helping shape their ongoing Oracle journey.
You will maintain oversight of the commercial health of the portfolio, working collaboratively across the business to ensure our customer relationships remain sustainable and identifying opportunities to strengthen both customer value and account performance. As a senior leader within eNlighten, you will also be accountable for the effectiveness of service governance across the portfolio and ongoing compliance with our service management and assurance standards, including Oracle Cloud Managed Service Provider (CMSP), ISO 20000-1 and ISO 27001.
This is a role for someone who can combine a passion for exceptional customer experience with strategic thinking, strong commercial awareness and service management expertise, continually looking for ways to deliver greater value and better business outcomes for our customers.
Required Skills and Experience
- Significant leadership experience within Managed Services, with responsibility for a portfolio of strategic customer relationships.
- Deep knowledge and experience of Oracle Fusion Cloud Applications and the associated Managed Services environment.
- Practical knowledge of ITIL service management principles and processes, with experience applying them within a modern Managed Services environment.
- Proven experience taking a portfolio-level view of customer health, satisfaction, value, retention, risk and performance, translating insight into clear actions and priorities.
- Demonstrable success in driving exceptional customer satisfaction and value, connecting service delivery to measurable business outcomes.
- Experience leading, coaching and developing Service Delivery Managers or comparable customer-facing teams, including acting as a senior escalation point.
- Exceptional executive stakeholder management skills, with experience building trusted relationships and influencing senior customer stakeholders.
- Proven commercial experience managing account profitability and margin, understanding the commercial drivers of Managed Services accounts and taking action to improve performance.
- Experience of customer retention, renewals and account growth, balancing commercial performance with long-term customer value.
- Experience operating within structured service governance and assurance frameworks, ensuring consistent standards across a customer portfolio.
- Well developed analytical, communication and influencing skills, with the ability to operate effectively across customers, delivery teams, Sales and senior leadership.
Equality Statement
We celebrate the diversity of our teams and value the unique contributions they bring to our inclusive, collaborative, and rewarding workplace. As a disability confident employer we are committed to treating all job applicants fairly and with respect, irrespective of their background, disability, or any other protected characteristic, and dedicated to our core values of professionalism, expertise, and trust. We're dedicated to ensuring an inclusive recruitment process for all candidates. If you require any reasonable accommodations to participate fully in our hiring process, or if you require a job description in an alternative format, please contact - recruitment@namossolutions.com or call on 0845 299 6220.
About Us
We are an Oracle OPN Modernised Partner, delivering ERP, EPM, and HCM solutions both in the Cloud and on-premise. We have a global presence and a proven track record of successful business transformation. At Namos, passion drives us. We are passionate about exceeding expectations, building trust, and cultivating lasting relationships with our clients.
Our Values
Our culture is centred around three core values: professionalism, expertise, and trust. At Namos, we prioritise our clients by being responsive, reliable, and putting their needs first. We are committed to using trusted resources to ensure our expertise is exceptional, and we build strong relationships based on integrity and openness.
eNlighten Managed Services Portfolio Director in London employer: Namos Solutions
Namos Solutions is an exceptional employer, offering a dynamic work environment where passion and professionalism thrive. As a Senior Oracle Project Manager, you will not only lead impactful cloud projects but also have the opportunity to mentor junior project managers, fostering a culture of growth and collaboration. With a commitment to inclusivity and employee development, Namos provides a unique platform for career advancement in one of the fastest-growing consultancies in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land eNlighten Managed Services Portfolio Director in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like eNlighten Managed Services Portfolio Director at Namos Solutions!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Namos Solutions or be willing to refer you for that eNlighten Managed Services Portfolio Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Namos Solutions who’s on the lookout for their next eNlighten Managed Services Portfolio Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time eNlighten Managed Services Portfolio Director role at Namos Solutions!
We think you need these skills to ace eNlighten Managed Services Portfolio Director in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Namos Solutions. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Namos Solutions
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Namos Solutions. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
