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For Companies At a Glance
- Tasks: Support clients with Oracle technologies, solving problems and enhancing their systems.
- Company: Join Namos, a passionate Oracle partner with a collaborative culture.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Why this job: Make a real impact by helping clients maximise their Oracle investment.
- Qualifications: Experience with Oracle Cloud, strong problem-solving skills, and client-facing abilities.
- Other info: Diverse team environment with a commitment to inclusivity and career development.
The predicted salary is between 36000 - 60000 £ per year.
Please note you must be able to pass security clearance for this role (NPPV 3) due to our clients requirements, to gain this level of clearance you must have been a resident living in the UK for the past 3 years.
About This Role
You’ve built up solid experience working with Oracle technologies, and you’re ready for something that feels a bit more meaningful. In this role, you’ll be part of the Managed Services team at Namos, supporting a mix of clients across different sectors, each with their own priorities and quirks. You’ll step in when issues need fixing, but you won’t stop there. Our aim is to improve how clients use their systems, not just keep things ticking along. That means getting involved with enhancements, solving problems, providing thought leadership and helping our clients get the most of their Oracle systems. You’ll be trusted to take ownership of your work, supported by a team that’s open, experienced and collaborative.
What stands out about this role is how closely you’ll get to work with customers. You’ll build relationships that last, understanding how their business works and helping them get real value from their Oracle investment. Some days will be about getting things back on track quickly. Others will give you the space to think deeper, spotting patterns, identifying risks, and making recommendations that improve how their systems support the people behind them.
Skills and Requirements
- Previous experience working in a technical capacity on Oracle Cloud
- Strong experience with Data Loader, inbound and outbound integrations, Extracts, OTBI, BI Publisher, and Oracle Integration Cloud (OIC)
- Proficient in working with REST APIs and SQL, including the use of Oracle SQL tools
- Client facing skills and the ability to communicate with clients at all levels (both written and verbal)
- Exceptional problem-solving and strong analytical skills
- Troubleshooting problems, including functional replication of issues
- Proven ability to work under pressure, related to resolution timeframes and conflicting/competing priorities that require multi-tasking
- Desire to learn about new features and technology
- Understanding of the ITIL framework relating to incidents, problems and the change management life cycle
It would be advantageous if you had any of the following (if not we can work on these):
- Functional knowledge ERP, HCM or Payroll
- Java/Groovy Scripts
- Oracle Apex
- Oracle Certifications to support your experience to date
- Previously worked in a Managed Services environment
- ITIL v4 Foundation certification
Equality Statement
We celebrate the diversity of our teams and value the unique contributions they bring to our inclusive, collaborative, and rewarding workplace. As a disability confident employer we are committed to treating all job applicants fairly and with respect, irrespective of their background, disability, or any other protected characteristic, and dedicated to our core values of professionalism, expertise, and trust. We are dedicated to ensuring an inclusive recruitment process for all candidates. If you require any reasonable accommodations to participate fully in our hiring process, or if you require a job description in an alternative format, please contact recruitment@namossolutions.com or call on 0845 299 6220.
About Us
We are an Oracle OPN Modernised Partner, delivering ERP, EPM, and HCM solutions both in the Cloud and on-premise. We have a global presence and a proven track record of successful business transformation. At Namos, passion drives us. We are passionate about exceeding expectations, building trust, and cultivating lasting relationships with our clients.
Our Values
Our culture is centred around three core values: professionalism, expertise, and trust. At Namos, we prioritize our clients by being responsive, reliable, and putting their needs first. We are committed to using trusted resources to ensure our expertise is exceptional, and we build strong relationships based on integrity and openness.
Technical Service Analyst employer: Namos Solutions Ltd
Contact Detail:
Namos Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they work with Oracle technologies. Be ready to discuss how your experience aligns with their needs and how you can add value.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in the past, especially with Oracle systems. This will demonstrate your analytical abilities and client-facing skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Namos.
We think you need these skills to ace Technical Service Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Oracle technologies and client-facing skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. We love seeing genuine enthusiasm and a clear understanding of what we do.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We value analytical thinkers who can troubleshoot effectively, so share those stories that demonstrate your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Namos Solutions Ltd
✨Know Your Oracle Stuff
Make sure you brush up on your Oracle technologies, especially the ones mentioned in the job description like Data Loader and REST APIs. Be ready to discuss your past experiences with these tools and how you've used them to solve problems.
✨Client Communication is Key
Since this role involves working closely with clients, practice articulating your thoughts clearly. Think of examples where you've successfully communicated technical information to non-technical stakeholders. This will show that you can bridge the gap between tech and client needs.
✨Problem-Solving Scenarios
Prepare for situational questions that test your problem-solving skills. Think of specific instances where you identified issues, implemented solutions, and improved processes. Highlight your analytical skills and how you handle pressure when resolving conflicts or competing priorities.
✨Show Your Passion for Learning
Express your eagerness to learn about new features and technologies. Mention any recent developments in Oracle systems that excite you. This shows that you're not just looking for a job, but are genuinely interested in growing within the field.
