At a Glance
- Tasks: Support the Reservations Manager and ensure exceptional guest experiences at Nammos London.
- Company: Join Nammos, a globally recognised lifestyle brand known for luxury dining.
- Benefits: Competitive salary, 28 days leave, staff meals, and employee discounts.
- Other info: Opportunities for career development and continuous training in a vibrant environment.
- Why this job: Be part of a landmark opening and shape unforgettable dining experiences.
- Qualifications: Experience in luxury hospitality and strong communication skills required.
NAMMOS LONDON
From the iconic shores of Mykonos to some of the world’s most celebrated destinations, Nammos has become synonymous with elevated Mediterranean cuisine, vibrant energy, and refined hospitality. What started as a beachfront restaurant in 2003 has evolved into a globally recognised lifestyle brand known for exceptional food, atmosphere, and unforgettable experiences.
Nammos has arrived in London, bringing our signature style and culinary excellence to one of the city’s most exciting locations. This is a rare opportunity to be part of a landmark opening and to build something extraordinary from the very beginning.
We are seeking a highly organised, service-driven, and proactive Assistant Reservations Manager to support the day-to-day operation of the Reservations Department at Nammos London. This role is responsible for ensuring an exceptional guest journey from the first point of contact, maximising restaurant occupancy, and supporting the Reservations Manager in leading the reservations team.
The ideal candidate will possess excellent communication skills, strong attention to detail, outstanding organisational abilities, and a passion for delivering luxury guest experiences in a fast-paced, high-volume environment.
Key Responsibilities
- Assist the Reservations Manager in overseeing the daily operation of the Reservations Department.
- Ensure all reservations are handled professionally, accurately, and in line with company standards.
- Deliver exceptional guest service via telephone, email, and online booking platforms.
- Manage guest enquiries, special requests, VIP reservations, and complaint resolution with professionalism and discretion.
- Maximise restaurant occupancy while maintaining an exceptional guest experience.
- Monitor reservation trends, cancellations, no-shows, and waitlists to optimise covers.
- Coordinate closely with Restaurant Managers, Hosts, Events, Concierge teams, and senior management regarding reservations and guest preferences.
- Maintain accurate guest profiles and CRM information.
- Assist in creating seating plans and ensuring efficient table allocation.
- Support the management, training, coaching, and development of the reservations team.
- Ensure all reservation systems are maintained accurately and updated promptly.
- Produce daily and weekly reservation reports as required.
- Monitor team performance and ensure compliance with company policies and service standards.
- Act as the department lead in the absence of the Reservations Manager.
- Contribute to continuous improvements within the reservations operation.
The successful candidate will demonstrate:
- Previous experience as a Senior Reservations Agent, Reservations Supervisor, or Assistant Reservations Manager within a luxury restaurant, hotel, or hospitality environment.
- Strong knowledge of reservation management systems (SevenRooms, OpenTable, ResDiary, or similar).
- Excellent verbal and written communication skills.
- Outstanding organisational and multitasking abilities.
- Strong commercial awareness with the ability to maximise revenue opportunities.
- Exceptional attention to detail.
- Ability to remain calm under pressure in a fast-paced environment.
- Excellent problem-solving and decision-making skills.
- Professional appearance and positive attitude.
- Strong leadership skills with the ability to motivate and develop team members.
- Flexibility to work evenings, weekends, and public holidays as required.
- Right to work in the United Kingdom.
What We Offer
- Competitive salary.
- Participation in the company Tronc scheme.
- 28 days annual leave (including Bank Holidays).
- Staff meals whilst on duty.
- Employee discount across the Nammos Group.
- Career development and progression opportunities.
- Continuous learning and training within a luxury hospitality environment.
- Opportunity to be part of one of London’s leading luxury dining destinations.
Compensation: Competitive salary
Assistant Reservations Manager in City of Westminster employer: Nammos Mayfair
Nammos Mayfair is an exceptional employer, offering a vibrant work culture where culinary creativity thrives in a beautifully designed venue. As a Junior Sous Chef, you'll benefit from competitive salaries and ample opportunities for professional development while being part of a supportive team within a prestigious international brand. Join us to elevate your culinary career in the heart of Westminster's dynamic dining scene.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reservations Manager in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Nammos Mayfair. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Nammos Mayfair
Don't be shy about reaching out to Nammos Mayfair directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Reservations Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Nammos Mayfair and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Nammos Mayfair
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
