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- Tasks: Provide top-notch technical support and troubleshoot server issues for our customers.
- Company: Join Team.Blue, a leading digital enabler with a diverse and inclusive culture.
- Benefits: Enjoy enhanced holidays, a birthday bonus, and a relaxed work atmosphere.
- Why this job: Make a real impact by helping customers succeed online with innovative solutions.
- Qualifications: Experience in technical support, hardware troubleshooting, and excellent communication skills.
- Other info: Comprehensive training provided, with opportunities for career growth in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
Company overview: Team.Blue was created in June 2019 by the merger of the regional leading hosting providers Combell Group, Register Group and TransIP Group. It is a leading digital enabler for companies and entrepreneurs, serving over 3.3 million customers in Europe and the UK, with more than 3,000 experts to support them. Its goal is to shape technology and empower businesses with innovative digital services.
Come as you are: Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
Sustainability: Our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals.
Why choose Team.Blue Internet Services UK Limited? We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:
- A diverse and inclusive culture
- A relaxed, collaborative atmosphere
- Motivational, coach-style leadership
- Employee perks, including an enhanced holiday scheme and a birthday bonus.
What We Do: We make succeeding online as easy as it can be for our customers. We:
- Provide 5-star rated web hosting services
- Keep our products accessible and industry-leading
- Offer a diverse range of products to allow customers to grow
- Are customer-obsessed, offering multi-channel exceptional support
Our values: The five characteristics that drive our behaviours and the heart of our business culture:
- We put our customers at the heart of everything we do
- We’re stronger together and we trust each other to do the right thing
- We tell it like it is, and keep doors and mind open
- We treat each other with respect and regard
- We’re always thinking 'what's next?'
Job description: We are looking for a motivated, pro-active, and enthusiastic individual to strengthen our Network Operations Centre team in Reading, UK. As Technical Support Advisor, you will be leading all customer and service provider interactions via phone, email, internal ticket system, and face to face. You will be responsible for escalating tickets to supervisors, management, and other departments as and when required.
You will carry out maintenance of network cabling, racking and de-racking servers and other devices, reboots, operating system and software installations, remote hands and troubleshooting, attaching KVMs (keyboard, video, mouse), accompany vendors/customers to appropriate data floor and provide direct assistance.
You will act as the middle person to exchange communications between our customers and other relevant areas of the business, thus facilitating information gathering for troubleshooting and assisting our customers.
Key Responsibilities:
- Interacting with customers via email, phone, ticket system, and face to face.
- Troubleshooting server hardware and connectivity issues.
- Working with 3rd party providers to process, analyse and resolve customer issues.
- Hardware installation (racking/cabling/memory/drives/RAID cards).
- Software configuration (operating system installs, updates, control panels, SQL Server).
- Manual handling of hardware (servers, routers, switches etc.).
Skills & experience:
- Data centre experience
- Server hardware troubleshooting
- Helpdesk or technical support
- Cabling and networking
- Windows and Linux
- TCP/IP
- Clear written and verbal English
- Ability to learn and retain
- Excellent communicator
- Co-ordinates and prioritises work
Key Competencies:
- Analytical troubleshooting
- Team working
- Attention to detail
- Excellent customer service
- Self-motivation
- Prioritise tasks
- Excellent time management
- Commendable communication
Technical competencies:
- Hardware troubleshooting
- Network troubleshooting
- RAID knowledge/setup
- Linux/ Windows concepts and use
Working hours: You will be given complete training and support from our offices in Reading. Your training will last up to 3 months, during this time you will be working 9am to 5:30pm Monday-Friday. You will then be working in a shift pattern: 4 day shifts from 7am to 7pm, followed by 4 days off, for 1 month (32 days), then 4 night shifts from 7pm to 7am, followed by 4 days off, for 1 month.
Right to work: At any stage, please be prepared to provide proof of eligibility to work in the UK. Unfortunately, we are unable to support sponsorship visas.
Technical Support Advisor in Reading employer: names
Contact Detail:
names Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor in Reading
✨Tip Number 1
Get to know the company! Before your interview, dive into Team.Blue's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Technical Support Advisor, you'll be interacting with customers all day. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your troubleshooting skills! Prepare some examples of past experiences where you successfully resolved technical issues. This will demonstrate your analytical abilities and problem-solving mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining Team.Blue. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Support Advisor in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Support Advisor role. Highlight your relevant experience, especially in troubleshooting and customer service, to show us you’re the perfect fit!
Show Off Your Communication Skills: Since you'll be interacting with customers and team members, it’s crucial to demonstrate your clear written and verbal communication skills. Use straightforward language and keep it professional yet friendly in your application.
Highlight Your Technical Know-How: Don’t forget to mention your technical skills! Whether it's server hardware troubleshooting or familiarity with Windows and Linux, let us know what you bring to the table that makes you a strong candidate.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at names
✨Know Your Tech
Brush up on your technical knowledge, especially around server hardware and networking. Be ready to discuss your experience with troubleshooting and installations, as this role heavily relies on these skills.
✨Customer-Centric Mindset
Since the role involves a lot of customer interaction, think about examples where you've provided excellent customer service. Prepare to share how you handle difficult situations and ensure customer satisfaction.
✨Practice Clear Communication
As a Technical Support Advisor, you'll need to communicate complex information clearly. Practice explaining technical concepts in simple terms, as you may need to do this with customers who aren't tech-savvy.
✨Show Enthusiasm for Learning
This position requires a willingness to learn and adapt. Be prepared to discuss how you approach learning new technologies or processes, and express your excitement about the training and development opportunities offered.