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- Tasks: Ensure top-notch quality in our Contact Centre by conducting performance checks.
- Company: Established tech company in Worcester with a supportive team culture.
- Benefits: Flexible working hours, remote Fridays, and comprehensive training provided.
- Why this job: Join a dynamic team and make a real difference in customer service quality.
- Qualifications: Strong IT skills, effective communication, and customer service experience.
- Other info: Enjoy a hybrid work model that promotes work-life balance.
The predicted salary is between 30000 - 42000 £ per year.
A well-established tech company in Worcester is seeking two Quality Assurance Specialists for their Contact Centre team. You will support staff in a target-driven environment, focusing on quality checks and performance improvement.
Ideal candidates will possess:
- Strong IT skills
- The ability to communicate effectively
- Experience in customer service
The role offers flexible working hours, including remote options, and comprehensive training from the office.
Quality Assurance Specialist – Hybrid (Office + Remote Fridays) in Worcester employer: names.co.uk
Contact Detail:
names.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Specialist – Hybrid (Office + Remote Fridays) in Worcester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. They can give you the inside scoop on the company culture and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to quality assurance and customer service. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your IT skills during the interview! Bring examples of how you've used technology to improve processes or solve problems in previous roles. This will demonstrate your value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Quality Assurance Specialist – Hybrid (Office + Remote Fridays) in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in quality assurance and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your IT prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Quality Assurance Specialist role and how you can contribute to our Contact Centre team. Keep it engaging and personal!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at names.co.uk
✨Know Your Quality Assurance Basics
Brush up on your quality assurance principles and methodologies. Be ready to discuss how you’ve applied these in previous roles, especially in a customer service context. This shows you understand the importance of quality checks and performance improvement.
✨Show Off Your IT Skills
Since strong IT skills are a must for this role, prepare to talk about the tools and software you’re familiar with. If you’ve used any specific QA tools or systems, mention them and explain how they helped improve processes in your past jobs.
✨Communicate Clearly and Confidently
Effective communication is key in a target-driven environment. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex concepts, so being able to simplify your explanations will impress the interviewers.
✨Embrace the Hybrid Work Model
With the role offering hybrid working options, be prepared to discuss how you manage your time and productivity in both office and remote settings. Share examples of how you’ve successfully balanced these environments in the past.
