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- Tasks: Ensure top-notch quality in customer interactions and support our dynamic contact centre team.
- Company: Join team.blue, a diverse and inclusive tech ecosystem with over 2300 experts.
- Benefits: Enjoy flexible working, enhanced holidays, and a birthday bonus.
- Why this job: Make a real impact by enhancing customer experiences in a supportive environment.
- Qualifications: Strong IT skills, problem-solving abilities, and excellent communication are key.
- Other info: Receive comprehensive training and enjoy opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Company overview: team.blue was created in June 2019 by the merger of the regional leading hosting providers Combell Group, Register Group and TransIP Group. team.blue is an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online. 40+ successful brands make up the group; within those brands, over 2300 experts serve its 2.5+ million customers across Europe and beyond.
Come as you are: Everyone is welcome here. Diversity & Inclusion are at our core. We value respect, openness, and trusted collaboration. We do not tolerate intolerance.
Sustainability: At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals.
Why choose team.blue? We want every member of our team to achieve more than they thought was possible so that we can keep supporting our customers to succeed. We do this with:
- a diverse and inclusive culture;
- access to flexible working opportunities;
- a relaxed, collaborative atmosphere;
- motivational, coach-style leadership;
- employee perks, including an enhanced holiday scheme and a birthday bonus.
Job Description: We are looking for two Quality Assurance Specialists to join our Contact Centre team in our office in Worcester. You will be working in a target driven contact centre with a strong sales culture, providing critical support to our staff and leadership teams. In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.
Key responsibilities:
- Quality check calls and Tickets
- Audit Customer Care UK & IE sales
- NPS reporting and improvement
- Designing quality standards, procedures and specifications for the contact centre
- Preparing performance reporting
- Monitoring performance
- Commercial training for new starters and existing staff
- Determined Training needs
Skills & Experience:
- Strong IT skills
- Resilient & confident with the ability to problem solve
- Knowledge of Microsoft Word, Excel and Outlook at an intermediate level
- Clear written and verbal communication skills
Key Competencies:
- Exceptional communication and influencing skills
- Experience working in a customer service environment
- Taking pride in your working standards, behaviour and attitude
- Excellent problem solving skills
- A natural flair for delivering excellent customer support
- Team Working
- An inquisitive mind and strong motivation to learn new skills
Working hours: Normal office hours are Monday to Friday, 6am - 7pm, with shifts 8am - 4:30pm and 9am - 5:30pm. On occasions, with advanced notice, you may be required to work 6am - 2pm or 11am - 7pm. Saturday and Sunday – 8am - 4pm remote. Remote working also available on Fridays.
Training: You will be given complete training and support from our office in Worcester. Initial training would be full time from the office, Monday to Friday, 9am – 5:30pm.
Right to work: At any stage please be prepared to provide proof of eligibility to work in the UK. Unfortunately, we are unable to support Sponsorship Visas.
Quality Assurance Specialist in Worcester employer: names.co.uk
Contact Detail:
names.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Specialist in Worcester
✨Tip Number 1
Network like a pro! Reach out to current employees at team.blue on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Contact Centre.
✨Tip Number 2
Prepare for the interview by practising common questions related to quality assurance and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples from your past experiences where you successfully resolved issues, especially in a customer service context.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at team.blue.
We think you need these skills to ace Quality Assurance Specialist in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Assurance Specialist role. Highlight relevant experience and skills that match the job description, especially your communication and problem-solving abilities.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for our team. Share specific examples of your past experiences in customer service and how they relate to the responsibilities outlined in the job description.
Showcase Your IT Skills: Since strong IT skills are essential for this role, don’t forget to mention your proficiency with Microsoft Word, Excel, and Outlook. If you have any additional tech skills, throw those in too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at names.co.uk
✨Know Your Quality Standards
Before the interview, brush up on quality assurance principles and standards relevant to contact centres. Familiarise yourself with common metrics like NPS and how they impact customer satisfaction. This will show your potential employer that you understand the role and are ready to contribute.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Be ready to discuss specific situations where your problem-solving skills made a difference, as this is crucial for a Quality Assurance Specialist.
✨Communicate Clearly and Confidently
Since exceptional communication is key in this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to build your confidence. Remember, it's not just about what you say, but how you say it!
✨Embrace the Company Culture
Research team.blue's values around diversity, inclusion, and sustainability. Be prepared to discuss how you align with these values and how you can contribute to a positive work environment. Showing that you fit into their culture can set you apart from other candidates.
