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For Companies At a Glance
- Tasks: Deliver top-notch technical support and help customers succeed with our products.
- Company: Join team.blue, a leading digital enabler with a collaborative culture.
- Benefits: Flexible working, enhanced holiday scheme, and a birthday bonus.
- Why this job: Make a real impact by helping customers thrive online with innovative solutions.
- Qualifications: Experience in customer support and strong communication skills are essential.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Company overview
team.blue was created in June 2019 by the merger of the regional leading hosting providers Combell Group, Register Group and TransIP Group. team.blue is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online. team.blue is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and the UK, and has more than 3,000 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services.
Why choose team.blue?
- A diverse and inclusive culture
- Access to flexible working opportunities
- A relaxed, collaborative atmosphere
- Motivational, coach-style leadership
- Employee perks, including an enhanced holiday scheme and a birthday bonus.
What We Do
We make succeeding online as easy as it can be for our customers. We:
- Provide award-winning IT services.
- Keep our products accessible and competitive.
- Offer a diverse range of products to allow customers to grow.
- Are customer-obsessed, offering multi-channel exceptional support.
Our values
The five characteristics that drive our behaviours and the heart of our business culture.
- We put our customers at the heart of everything we do.
- We’re stronger together and we trust each other to do the right thing.
- We tell it like it is and keep doors and minds open.
- We treat each other with respect and regard.
- We’re always thinking ’what’s next?
Job Description
As a Customer Success Technical Advisor, you will be responsible for delivering exceptional technical support to our customers, primarily troubleshooting hosting, email, and other products offered by name.co.uk. Your role will involve ensuring customers are successful with our products while also contributing to the growth of the business through upselling and cross-selling opportunities. You will be part of a dynamic technical team, operating within a commercial model where hitting sales-driven targets is essential.
Key responsibilities
- Provide expert-level technical support, troubleshooting issues related to hosting, email, and other name.co.uk products.
- Resolve customer enquiries through various channels, including phone and ticketing systems, ensuring quick and effective solutions.
- Ensure customers are set up for success by guiding them through product features, configuration, and best practices.
- Identify and recommend opportunities for upselling and cross-selling relevant products or services that will enhance the customer’s experience.
- Assist customers in understanding and optimising their product setups, helping them maximise value from our services.
- Collaborate closely with internal teams, including sales and product, to resolve complex technical issues and drive continuous service improvement.
- Actively contribute to achieving team sales and retention targets through effective customer interactions and product recommendations.
- Educate customers on new features or product updates, keeping them informed and engaged with our latest offerings.
- Maintain detailed and accurate records of customer interactions, issues, and resolutions in CMS systems.
- Stay updated on industry trends, product enhancements, and emerging technologies to provide up-to-date support and advice.
Experience & Skills
- Proven experience in customer support, ideally in a phone-based role with exposure to a commercial or sales-driven environment.
- Strong communication, active listening, and problem-solving skills.
- Ability to build rapport with customers and provide solutions that drive customer success.
- Familiarity with CMS and ticketing systems, and basic billing/account management processes.
- A customer-centric mindset with a passion for delivering exceptional service and helping customers succeed.
Competencies
- Providing excellent customer service.
- Delivering business results.
- Teamwork.
- Ability to work in a fast moving environment and to tight deadlines.
- Self-motivation.
- Attention to detail.
Working hours
Normal office hours are Monday to Friday, 6am - 7pm, with shift patterns: 8am - 4:30pm or 9am - 5:30pm. On occasions, with advanced notice, you may be required to work 6am - 2pm or 11am - 7pm. Saturday and Sunday - 8am - 4pm remote. Remote working is also available on Fridays.
Training
You will be given complete training and support from our office in Worcester. Initial training would be full time from the office, Monday to Friday, 9am – 5:30pm.
Right to work
At any stage please be prepared to provide proof of eligibility to work in the UK. Unfortunately, we are unable to support relocation packages or sponsorship visas.
Customer Success Technical Advisor in Worcester employer: names.co.uk
Contact Detail:
names.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Technical Advisor in Worcester
✨Tip Number 1
Get to know team.blue inside out! Familiarise yourself with their products and services, especially those related to hosting and email. This way, when you chat with them, you can show off your knowledge and passion for helping customers succeed.
✨Tip Number 2
Practice your communication skills! Since you'll be providing technical support, being able to explain complex issues in simple terms is key. Try role-playing with a friend or family member to get comfortable with the lingo.
✨Tip Number 3
Show your customer-centric mindset! Think of examples from your past experiences where you went above and beyond for a customer. This will help you demonstrate that you truly care about delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and contributing to the success of our customers.
We think you need these skills to ace Customer Success Technical Advisor in Worcester
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction. We love a good story!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the Customer Success Technical Advisor role. Use keywords from the job description to show us you understand what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you're the right fit for the team!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at names.co.uk
✨Know Your Stuff
Make sure you brush up on the technical aspects of hosting, email, and the products offered by name.co.uk. Familiarise yourself with common issues customers face and how to resolve them. This will show that you're not just a people person but also technically savvy.
✨Showcase Your Customer-Centric Mindset
During the interview, highlight your passion for customer success. Share examples of how you've gone above and beyond to help customers in previous roles. This aligns perfectly with team.blue's value of putting customers at the heart of everything they do.
✨Be Ready to Upsell
Since upselling and cross-selling are part of the role, prepare to discuss how you've successfully identified opportunities to enhance customer experiences in past positions. Think of specific examples where your recommendations led to positive outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about team.blue's culture, values, and future goals. This shows your genuine interest in the company and helps you determine if it's the right fit for you. Plus, it demonstrates that you're already thinking about how you can contribute to their success.
