Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot server issues for our customers.
- Company: Join Team.Blue, a leading digital enabler with a diverse and inclusive culture.
- Benefits: Enjoy enhanced holidays, a birthday bonus, and a relaxed work atmosphere.
- Why this job: Make a real impact by helping customers succeed online with innovative solutions.
- Qualifications: Experience in technical support, hardware troubleshooting, and excellent communication skills.
- Other info: Receive comprehensive training and enjoy great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Company overview
Team.Blue was created in June 2019 by the merger of the regional leading hosting providers Combell Group, Register Group and TransIP Group. Team.Blue is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online. Team.Blue is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and the UK, and has more than 3,000 experts to support them. Its goal is to shape technology and empower businesses with innovative digital services.
Come as you are. Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
Sustainability: At Team.Blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals.
Why choose Team.Blue Internet Services UK Limited?
- A diverse and inclusive culture
- A relaxed, collaborative atmosphere
- Motivational, coach-style leadership
- Employee perks, including an enhanced holiday scheme and a birthday bonus.
What We Do
We make succeeding online as easy as it can be for our customers. We:
- Provide 5-star rated web hosting services
- Keep our products accessible and industry-leading
- Offer a diverse range of products to allow customers to grow
- Are customer-obsessed, offering multi-channel exceptional support
Our values
The five characteristics that drive our behaviours and the heart of our business culture:
- We put our customers at the heart of everything we do
- We’re stronger together and we trust each other to do the right thing
- We tell it like it is, and keep doors and minds open
- We treat each other with respect and regard
- We’re always thinking ’what’s next?’
Job description
We are looking for a motivated, pro-active, and enthusiastic individual to strengthen our Network Operations Centre team in Reading, UK. As Technical Support Advisor, you will be leading all customer and service provider interactions, via phone, email, internal ticket system and face to face. You will be responsible for escalating tickets to supervisors, management and other departments as and when required.
You will carry out maintenance of network cabling, racking and de-racking servers and other devices, reboots, operating system and software installations, remote hands and troubleshooting, attaching KVMs (keyboard, video, mouse), accompany vendors/customers to appropriate data floor and provide direct assistance.
You will act as the middle person to exchange communications between our customers and other relevant areas of the business, thus facilitating information gathering for troubleshooting and assisting our customers.
Key Responsibilities
- Interacting with customers via email, phone, ticket system and face to face.
- Troubleshooting server hardware and connectivity issues.
- Working with 3rd party providers to process, analyse and resolve customer issues.
- Hardware installation (racking/cabling/memory/drives/RAID cards).
- Software configuration (operating system installs, updates, control panels, SQL Server).
- Manual handling of hardware (servers, routers, switches etc.).
Skills & experience
- Data centre experience
- Server hardware troubleshooting
- Helpdesk or technical support
- Cabling and networking
- Windows and Linux
- TCP/IP
- Clear written and verbal English
- Ability to learn and retain
- Excellent communicator
- Co-ordinates and prioritises work
Key Competencies
- Analytical troubleshooting
- Team working
- Attention to detail
- Excellent customer service
- Self-motivation
- Prioritise tasks
- Excellent time management
- Commendable communication
Technical competencies
- Hardware troubleshooting
- Network troubleshooting
- RAID knowledge/setup
- Linux/ Windows concepts and use
Working hours
You will be given complete training and support from our offices in Reading. Your training will last up to 3 months, during this time you will be working 9am to 5:30pm Monday-Friday. You will then be working in a shift pattern: 4 day shifts from 7am to 7pm, followed by 4 days off, for 1 month (32 days), then 4 night shifts from 7pm to 7am, followed by 4 days off, for 1 month.
Right to work: At any stage, please be prepared to provide proof of eligibility to work in the UK. Unfortunately, we are unable to support sponsorship visas.
Technical Support Advisor in Reading employer: names.co.uk
Contact Detail:
names.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor in Reading
✨Tip Number 1
Get to know Team.Blue! Research their values and culture so you can show how you fit in. When you understand what they stand for, you can tailor your conversations to resonate with them.
✨Tip Number 2
Practice your communication skills! As a Technical Support Advisor, you'll be interacting with customers all the time. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining Team.Blue and being part of our mission to empower businesses online.
We think you need these skills to ace Technical Support Advisor in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Support Advisor role. Highlight your relevant experience in troubleshooting, customer service, and any technical skills that match the job description. We want to see how you fit into our team!
Show Your Enthusiasm: Let your passion for technology and helping customers shine through in your application. We love candidates who are motivated and proactive, so don’t hold back on expressing why you’re excited about this opportunity with Team.Blue.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate good communication skills, and this is your chance to show us what you’ve got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining Team.Blue!
How to prepare for a job interview at names.co.uk
✨Know Your Tech
Brush up on your technical knowledge, especially around server hardware and networking. Be ready to discuss your experience with troubleshooting and installations, as this role is all about hands-on tech support.
✨Show Your Customer Service Skills
Since the role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in the past. Highlight your communication skills and ability to handle difficult situations with ease.
✨Familiarise Yourself with Team.Blue's Values
Understand the core values of Team.Blue, such as respect, collaboration, and customer obsession. Be prepared to discuss how you embody these values in your work and how they align with your personal beliefs.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges the Network Operations Centre faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
