At a Glance
- Tasks: Provide escalated support and manage systems for our tech-savvy customers.
- Company: Join a leading managed hosting specialist with a focus on customer success.
- Benefits: Enjoy remote work options, enhanced holidays, and a birthday bonus.
- Other info: Dynamic role with opportunities for growth and continuous learning.
- Why this job: Be part of a diverse team that values respect and collaboration in tech.
- Qualifications: Experience in hosting, strong troubleshooting skills, and a passion for tech.
The predicted salary is between 35000 - 45000 € per year.
Company overview: GURU, Catalyst2 and UKDedicated are managed hosting specialists, delivering exceptional dedicated and cloud services to drive booming online businesses. We work with agencies, SMBs and industry-leading organisations through our strong customer-focused UK brands. As part of team.blue, a large group of hosting-related companies that help entrepreneurs with their online presence and success, the combined company forms a new powerhouse in the tech sector - now serving millions of customers in 16 countries, supported by over 3,000 employees across Europe.
Are you ready to share your passion for tech and join our UK team?
Come as you are: Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
Sustainability: At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals.
Why choose our organisation? We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:
- A diverse and inclusive culture
- A relaxed, collaborative atmosphere
- Motivational, coach-style leadership
- Employee perks, including an enhanced holiday scheme and a birthday bonus.
What We Do: We make succeeding online as easy as it can be for our customers. We:
- Provide 5-star rated hosting services
- Keep our products accessible and industry-leading
- Offer a diverse range of products to allow customers to grow
- Are customer-obsessed, offering multi-channel exceptional support
Our values: The five characteristics that drive our behaviours and the heart of our business culture;
- We put our customers at the heart of everything we do
- We’re stronger together and we trust each other to do the right thing
- We tell it like it is, and keep doors and mind open
- We treat each other with respect and regard
- We’re always thinking ’what’s next?’
Job Description: We're seeking a Systems and Escalations Engineer to join our UK technical team under group brands that include Catalyst2, GURU Cloud and UKDedicated - someone who brings passion for tech and experience in hosting. This is a fast-paced and varied technical hands-on role involving escalated internal and customer support matters, provisioning new services, managing systems and mentoring other support teams members. Location for this role is either completely remote (UK-based only) or working hybrid from our Worcester, Reading or Hemel Hempstead offices.
Key responsibilities:
- Providing escalated in-depth support to our customers using email/ticketing, live chat and telephone.
- Supporting our internal teams with technical escalations and liaising with vendors
- Deploying new customer services
- System administration, ongoing management and upgrades.
Required Skills & Experience:
- Multi-year strong hosting experience, especially covering cPanel, WHM, Plesk and Windows Server.
- Excellent technical knowledge of WordPress and other CMS/Ecommerce web apps.
- Thorough understanding of key internet protocols and technologies.
- Able to demonstrate and apply a process-driven and security-focused mindset.
- Understanding around programming languages; PHP, Python and shell scripting
- Strong troubleshooting skills.
- Knowledge of computer hardware diagnostics (Dell servers being an advantage)
Key Competencies:
- Excellent spoken and written English communications.
- Customer service driven with a desire to help others, backed by commercial awareness.
- An inquisitive and positive mindset with strong motivation and ability to problem solve under pressure.
- Ownership of delivering solutions and resolving multiple issues at pace.
- Adaptable, flexible and quick thinker with attention to detail.
- Strong organisational skills, able to manage workloads and schedules.
The following would be advantageous:
- Saltstack, Ansible or other configuration management/orchestration tools
- Experience of: Windows IIS, Magento, VLANs/networking and Firewalls
- Coding experience in any language, PHP or Python preferred.
- Technical qualifications and/or degree-level education
Working hours: Our operations are 24x7 and this role is shift-based, working alternating weekly shifts of 7.30am-4:00pm and 2.00pm-10.30pm Monday through Friday. Participation in a paid on-call rota is required.
Training: You will be given complete training and support.
Right to work: At any stage please be prepared to provide proof of eligibility to work in the UK. Unfortunately, we are unable to support relocation packages or sponsorship visa.
Systems & Escalation Engineer in England employer: names.co.uk
At GURU, Catalyst2, and UKDedicated, we pride ourselves on being an exceptional employer that champions diversity and inclusion within a relaxed and collaborative work culture. Our commitment to employee growth is evident through motivational leadership and comprehensive training opportunities, alongside attractive perks such as an enhanced holiday scheme and a birthday bonus. With the flexibility of remote or hybrid working options in vibrant locations like Worcester, Reading, or Hemel Hempstead, we empower our team members to thrive both personally and professionally while making a positive impact in the tech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Systems & Escalation Engineer in England
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of hosting platforms like cPanel and WHM, as well as CMS systems like WordPress. The more you know, the better you'll impress during interviews!
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to explain complex tech stuff in simple terms is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show your passion for tech! During interviews, share your personal projects or experiences that highlight your enthusiasm. It’s all about demonstrating that you’re not just skilled, but genuinely excited about what you do.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your understanding of our company culture and values right from the start.
We think you need these skills to ace Systems & Escalation Engineer in England
Some tips for your application 🫡
Show Your Passion for Tech:When writing your application, let your enthusiasm for technology shine through! We love candidates who are genuinely excited about the field, so share any relevant experiences or projects that highlight your passion.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your hosting experience!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your qualifications effectively. Remember, we’re looking for strong communication skills!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at names.co.uk
✨Know Your Tech Inside Out
Make sure you brush up on your hosting knowledge, especially around cPanel, WHM, and Windows Server. Be ready to discuss your experience with WordPress and other CMS platforms, as well as any troubleshooting you've done in the past.
✨Show Off Your Customer Service Skills
Since this role is all about providing escalated support, think of examples where you've gone above and beyond for a customer. Highlight your ability to communicate clearly and effectively, whether it's through email, chat, or phone.
✨Demonstrate Problem-Solving Prowess
Prepare to tackle some technical scenarios during the interview. They might ask you how you'd handle specific issues or escalations. Think through your process-driven approach and be ready to explain your thought process.
✨Embrace the Company Culture
Familiarise yourself with the company's values around diversity, inclusion, and sustainability. Be prepared to discuss how you align with these values and how you can contribute to a collaborative atmosphere.
