At a Glance
- Tasks: Lead daily operations, support team, and ensure an amazing customer experience.
- Company: Join Studs, a top innovative ear piercing and earring brand in a fun environment.
- Benefits: Enjoy competitive pay, health insurance, discounts, and a supportive work culture.
- Other info: Flexible hours with opportunities for growth and a vibrant team atmosphere.
- Why this job: Be part of a creative team and make a real impact in a trendy retail space.
- Qualifications: Experience in a keyholder role and a passion for customer service.
The predicted salary is between 39600 - 48400 £ per year.
Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritises safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.
Location: Nolita, New York, NY | Reports to: Studio Manager | Full Time Hourly Rate: $20.50
The Studio Supervisor plays a critical support role in the daily operations of the Studio, serving as a trusted keyholder and frontline leader. This role is designed for team members who consistently demonstrate strong judgment, attention to detail, and the ability to operate independently. As a Studio Supervisor, you’ll help open and close the Studio, support floor leadership during peak periods, and ensure a consistent customer and brand experience. You’ll also set the tone on the floor — modelling our values, reinforcing service standards, and supporting operational execution. This is a non-managerial role but one that requires maturity, ownership, and leadership by example.
Key Responsibilities:- Operational Execution & Sales Support
- Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately
- Supports daily execution of visual merchandising, supply restocks, and Studio upkeep
- Reviews daily business and helps implement strategies to drive results
- Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals
- Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness
- Customer Experience
- Delivers exceptional service and educates customers on the Studs experience
- Supports service recovery and escalates customer concerns as needed
- Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations
- Team Support & Culture
- Sets a strong example for professionalism, inclusion, and accountability
- Provides real-time feedback and support to teammates when appropriate, escalating as needed
- Helps reinforce company values and contributes to a collaborative, feedback-rich environment
- Prior experience in a keyholder or shift lead role that included independent operations and opening/closing responsibilities
- Must be available to work a flexible schedule up to 5 days per week (32+ hours), including evenings, weekends, and holidays.
- Must maintain consistent availability. Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO.
- Schedules may vary based on business needs, and Full-Time employees are expected to prioritise Studs as their primary employment commitment.
- Proven track record of professionalism, reliability, and sound judgment in a customer-facing environment.
- Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs.
- Able to handle chemicals safely and follow all relevant health, safety, and compliance protocols.
- Confident operating solo and taking ownership of floor leadership responsibilities when assigned.
- Brings a positive attitude, receives feedback well, and contributes to a collaborative, service-oriented team culture.
- Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
- Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
- Voluntary Life Insurance
- Health and Commuter Tax-Advantaged Accounts
- 401(k) Retirement Savings Plan
- Paid Time Off and Paid Safe & Sick Leave Accruals
- Paid Parental Leave
- Paid Sabbatical After 4 Years of Service
- Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)
- Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!
Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate.
Store Supervisor (Full-Time) employer: Namely
Namely is an exceptional employer that champions innovation and flexibility, offering a fully remote role for a Senior Security Engineer. With a competitive salary and a strong focus on employee growth, Namely fosters a collaborative work culture where your expertise in security engineering can thrive, making a meaningful impact on the company's security operations.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor (Full-Time)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Namely, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Namely!
We think you need these skills to ace Store Supervisor (Full-Time)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Namely, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Namely and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Namely that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Namely
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
