Named Later is recruiting a Customer Service Team Leader for a UK-leading technology business focused on sustainability and social impact. You will lead a five-person team, act as the escalation point for complex client issues, and drive root-cause fixes while collaborating with other departments to ensure seamless customer journeys.
The role requires a hands-on leader with CRM experience, excellent communication, and a passion for coaching.
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Customer Service Team Lead - Hybrid, Impact & Growth in Manchester employer: Named Later
Named Later is an exceptional employer that prioritises sustainability and social impact, making your role as an IT Customer Service Specialist not just a job, but a meaningful contribution to the environment and society. With a supportive work culture that encourages professional growth and offers a hybrid working model in North Manchester, you will have the opportunity to engage with diverse clients while enjoying benefits like a competitive salary and generous holiday allowance. Join a dynamic team where your proactive approach will help shape the future of customer success in a growing technology business.
