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For Companies At a Glance
- Tasks: Manage customer activity and ensure services run smoothly on our online platform.
- Company: Thriving Liverpool SaaS business with a close-knit team.
- Benefits: Starting salary of £25,000, 20 days annual leave, and employee share scheme.
- Why this job: Kickstart your tech career while working with major logistics companies.
- Qualifications: Computer literate, strong communicator, and eager to provide excellent customer service.
- Other info: Opportunities for progression into product and commercial roles in a lively office culture.
The predicted salary is between 24000 - 26000 £ per year.
Named Later has partnered with a thriving Liverpool SaaS business to help identify a resourceful and ambitious Customer Executive to join their close-knit team. The business works with some of the UK's biggest logistics companies and organic growth has prompted the need for an extra pair of hands.
What you’ll be doing: You will be part of a team of five responsible for the day to day management of customer activity, through their proprietary online platform. The team manages a range of data and alerts from customer accounts, all arriving in real time throughout the day. Ensuring that services run accurately and efficiently is key.
Who we’re looking for:
- Computer literate and curious about technology.
- A strong communicator both verbally and via text.
- Diligent, self-motivated and able to think quickly to assist customers.
- Excited about providing excellent customer service.
- An interest or prior knowledge of logistics software and SaaS/subscription software would be a nice to have!
Progression: In joining a growing business you will have ample opportunity to progress down different paths. In gaining exposure to both SaaS and hardware/sensor based technology, previous hires have progressed internally into product and commercial roles.
Logistics: The team works together two days per week in central Liverpool and there is a lively social culture within the business. The office is within walking distance of Lime Street station and various local bus routes.
What’s on offer: Starting salary of £25,000 based on a 37.5 hour contract. Salary review in place after 12 months. 20 days annual leave plus BH - option to work bank holidays in lieu for 1.5 days additional AL. Employee share scheme.
Next steps: If you’re looking to kickstart your career in technology, click Apply and we will be in touch!
Customer Executive employer: Named Later
Contact Detail:
Named Later Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company and its products. Knowing their SaaS solutions inside out will show your enthusiasm and help you stand out as a candidate.
✨Tip Number 3
Practice your communication skills! Since the role requires strong verbal and written skills, try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Customer Executive
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your excitement for the role shine through! We want to see that you're genuinely interested in joining our team and contributing to our success.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. Mention any tech-savvy traits or customer service experience that aligns with what we're looking for!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand why you’d be a great fit for the Customer Executive role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Named Later
✨Know Your Stuff
Make sure you understand the basics of SaaS and logistics software. Brush up on any relevant technology that might come up during the interview. This shows you're not just interested in the role, but also genuinely curious about the industry.
✨Show Off Your Communication Skills
As a Customer Executive, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated with customers in the past.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've had to think on your feet to resolve an issue. Be ready to share these experiences, as they highlight your ability to assist customers quickly and efficiently, which is crucial for this role.
✨Get to Know the Company Culture
Since the team has a lively social culture, do a bit of research on the company’s values and work environment. Mentioning how you align with their culture can set you apart from other candidates and show that you’re a great fit for the team.
