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For Companies At a Glance
- Tasks: Provide hands-on technical support for water treatment applications and optimise water usage.
- Company: Join Ecolab, a leader in sustainable solutions and innovative technologies.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact on sustainability while building strong client relationships.
- Qualifications: Bachelor’s degree in engineering or life sciences and experience in water treatment.
- Other info: Dynamic work environment with a commitment to inclusion and diversity.
The predicted salary is between 28800 - 48000 £ per year.
A Nalco Technical Specialist provides hands-on technical support for water treatment applications. This includes conducting plant surveys, system analysis, and troubleshooting equipment to optimise water usage and meet performance targets. The role also involves building strong client relationships, managing chemical inventory, and working closely with the sales team to implement and maintain water conservation technologies such as 3D TRASAR across various industrial sectors.
How You’ll Make An Impact
- Customer Support & Service: Deliver routine and advanced technical support through plant surveys, system diagnostics, and troubleshooting of equipment (e.g. 3D TRASAR).
- System Analysis & Optimisation: Evaluate system data, identify inefficiencies, and recommend improvements for performance and sustainability.
- Sales & Service Collaboration: Partner with Sales Representatives to support new application start-ups and provide technical input during customer engagements.
- Equipment & Chemical Management: Perform light maintenance, conduct sample testing, and manage chemical orders and inventory.
- Reporting & Documentation: Produce digital service reports, track support tickets, and ensure compliance with safety and incident reporting protocols.
- Continuous Improvement: Enhance service delivery, exceed client expectations, and contribute to technical project development.
Key Skills & Qualifications
- Education: Bachelor’s degree, preferably in engineering or life sciences.
- Experience: Strong background in water and wastewater treatment.
- Technical Aptitude: Solid mechanical understanding with the ability to interpret data and troubleshoot complex systems.
- Communication: Excellent verbal and written communication skills for client interaction and reporting.
- Customer Service: Proven ability to build and maintain professional relationships and manage client expectations.
- Autonomy: Capable of working independently and managing responsibilities in a self-directed environment.
Role Expectations
- Provide contractual service and problem-solving support for our products, applications, and solutions.
- Deliver on-site field service and 24-hour support (remote or in-person as needed).
- Conduct site surveys, audits, and assist Sales with new business proposals.
- Ensure the Six Service Standards are implemented at all client sites.
- Offer expert advice to internal teams and customers in areas of technical expertise.
- Adhere to Ecolab safety protocols and incident reporting procedures.
- Operate flexibly and independently, managing your own schedule.
Technical Specialist in Cardiff employer: Nalco Water, An Ecolab Company
Contact Detail:
Nalco Water, An Ecolab Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Specialist in Cardiff
✨Tip Number 1
Get to know the company inside out! Research Nalco Water and Ecolab, their values, and their latest projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills in water treatment and customer service can shine through. Practice articulating your experiences and how they align with the role of a Technical Specialist.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Technical Specialist in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Specialist role. Highlight your background in water treatment and any relevant technical expertise to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about water conservation and how your experience aligns with our mission at Ecolab. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves client interaction, demonstrate your excellent verbal and written communication skills in your application. We want to see how you can build strong relationships and convey technical information clearly.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Nalco Water, An Ecolab Company
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of water treatment applications and systems. Be ready to discuss specific technologies like 3D TRASAR and how they optimise water usage. Showing that you understand the technical aspects will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and solved technical issues. Highlight your ability to analyse system data and recommend improvements, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Build Rapport with Interviewers
Since the role involves client interaction, demonstrate your communication skills during the interview. Engage with the interviewers, ask questions about their experiences, and show genuine interest in their work. This will help you build a connection and showcase your customer service abilities.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think about how you would conduct a plant survey or troubleshoot equipment. Practising these scenarios beforehand will help you articulate your thought process clearly during the interview.
