At a Glance
- Tasks: Support local councils by managing member services, data, and online events.
- Company: Join NALC, the national voice for local councils in England.
- Benefits: Part-time hours, competitive salary, hybrid working, and generous leave.
- Other info: Be part of a friendly team dedicated to supporting local communities.
- Why this job: Make a real impact in local governance while developing your skills.
- Qualifications: Experience in customer service, strong communication, and digital skills required.
The predicted salary is between 17165 - 18609 £ per year.
The National Association of Local Councils (NALC) represents and supports over 10,000 local councils and 40 county associations across England. We're looking for a proactive, organised and detail-oriented Member Services Officer to join our small, friendly team. This is a varied role combining member support, data management, online event administration and digital project support. You'll play an important part in delivering high-quality services to our members, maintaining accurate membership information and supporting improvements to how we work.
What you'll be doing
- Member Services: Act as a first point of contact for councils and county associations, responding to enquiries, managing member onboarding and offboarding, and supporting access to membership services.
- Data Management & Reporting: Maintain our membership database (CRM), ensuring records are accurate, consistent and up to date, and assist with data reporting.
- Online Events Support: Support the administration and delivery of NALC's online events, including managing registrations, responding to delegate enquiries and providing technical and administrative support during live events.
- Digital Transformation & AI Support: Contribute to digital improvement projects, including new systems, process automation and AI tools that help us improve member services.
- Collaboration & Internal Support: Work with colleagues across the organisation to support member engagement, share information and contribute to wider organisational activities.
Who we're looking for
- Experience in a member-facing, administrative or customer service role, ideally within a membership organisation or non-profit.
- Excellent communication and customer service skills, with confidence in handling enquiries professionally and efficiently.
- Experience using CRM systems or databases, with a strong focus on accuracy and attention to detail.
- Good digital skills, including Microsoft 365, and confidence using online platforms and digital tools.
- Strong organisational skills, with the ability to manage competing priorities and work effectively as part of a small team.
- A willingness to learn new systems and contribute to improvements in how we deliver our services.
About us
Established in 1947, NALC is the only national body representing the interests of local (parish and town) councils. We work in partnership with county associations to support, promote and improve local councils. We campaign on their behalf, raise awareness of their work, and provide services that meet their needs. Joining NALC means being part of a small, friendly team that makes a big impact, supporting the first tier of local government across England.
What's on offer
- Part-time contract: 3 days per week (21 hours).
- Salary: £17,165 to £18,609 per annum (£28,608 to £31,015 FTE - SCP 10–15)
- Hybrid working: Our office is located at The Bloomsbury Building, 10 Bloomsbury Way, Holborn, London, WC1A 2SL.
- Pension: 11% employer contribution.
- Annual leave: 30 days plus bank holidays, with an additional three days' paid leave during the Christmas and New Year closure period (pro rata).
- Family-friendly benefits: Enhanced maternity and paternity packages.
The application process
The full job description and person specification are available to download through our online application portal. Please provide your most up-to-date CV, and a cover letter detailing how you meet the person specification and your motivation for applying for the role. If you would like more information about the role, please contact our recruitment partner, WorkNest, at clientrecruitment@worknest.com. Applications will be reviewed on a rolling basis, and the vacancy may close early if a suitable candidate is appointed. We therefore encourage you to apply as soon as possible.
NALC is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. We are committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments during the application or interview process, please let us know. You can contact clientrecruitment@worknest.com to discuss your requirements.
Member Services Officer - The National Association of Local Councils (NALC) in London employer: NALC
As a Triage Coordinator for the Local Council Award Scheme, you will be part of a dynamic team dedicated to enhancing the capabilities of local councils across England. Our supportive work culture fosters professional growth and collaboration, ensuring that you have the resources and encouragement needed to excel in your role. With competitive pay and the opportunity to make a meaningful impact on local governance, this position offers a rewarding experience in a vital sector.
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Officer - The National Association of Local Councils (NALC) in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like NALC and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at NALC and let us see your personality shine through!
We think you need these skills to ace Member Services Officer - The National Association of Local Councils (NALC) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and NALC.
Get Familiar with Our Brand:Before applying, take some time to learn about NALC and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at NALC
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress NALC.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which NALC will surely appreciate.
