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- Tasks: Lead a team to support local councils and empower communities.
- Company: NALC, the leading voice for local government in England.
- Benefits: 30 days annual leave, enhanced family packages, and hybrid working.
- Why this job: Make a real difference in local governance and shape community futures.
- Qualifications: Degree-level education or equivalent experience in membership services.
- Other info: Join a dynamic team committed to positive change and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
The National Association of Local Councils (NALC) is a leading voice for local government in England, representing around 10,000 parish and town councils. As head of member services, you'll play a pivotal role in supporting these councils and empowering local communities. Working closely with our network of county associations, this role offers a unique opportunity to make a real difference in local governance. You'll lead a team providing advice, guidance, and services to NALC's diverse membership, helping them tackle challenges and seize opportunities. With your expertise, local councils will be better equipped to serve their communities, drive positive change, and shape the future of local government. NALC offers a dynamic and supportive environment, with opportunities for professional growth and development.
Who we’re looking for:
- Degree-level education or equivalent professional experience.
- Evidence of continuous professional development.
- Proven track record in developing and delivering membership services.
- Demonstrated ability to lead teams and manage staff performance.
- Excellent communication and relationship-building skills.
If you're a motivated and experienced professional looking for a new challenge, this role could be the perfect fit. You'll have the chance to shape the future of local government, support thriving communities, and leave a lasting impact. Apply now to lead NALC's member services team and make a real difference in local governance.
Hybrid working, with office located at The Bloomsbury Building, 10 Bloomsbury Way, Holborn, London, WC1A 2SL. 30 days annual leave, plus bank holidays and Christmas closure. Enhanced maternity and paternity packages.
To apply, please use our online portal to submit your CV and cover letter detailing your suitability for the role. Closing Date: 25 February at 9:00am. Interview Date: 10 March.
NALC is committed to diversity and equal opportunities and welcomes applications from all sections of the community. As part of our application process, we will ask whether you require any reasonable adjustments. Providing this information will help us ensure the recruitment process is accessible, fair, and inclusive for all candidates.
Head of member services employer: Nalc (1994) Ltd
Contact Detail:
Nalc (1994) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of member services
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to local councils. Attend events or webinars where you can meet potential colleagues and learn more about the role.
✨Tip Number 2
Prepare for interviews by researching NALC and understanding their mission. Think about how your experience aligns with their goals and be ready to share specific examples of how you've led teams and developed membership services.
✨Tip Number 3
Practice your communication skills! As head of member services, you'll need to build relationships and convey ideas clearly. Consider mock interviews with friends or mentors to refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NALC team and making a difference in local governance.
We think you need these skills to ace Head of member services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Member Services role. Highlight your experience in developing and delivering membership services, and don’t forget to showcase your leadership skills. We want to see how you can empower local councils!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for NALC. Share specific examples of how you've supported communities and tackled challenges in previous roles. We love a good story!
Showcase Your Communication Skills: Since this role involves excellent communication and relationship-building, make sure to demonstrate these skills in your application. Whether it's through your writing style or the way you present your experiences, let us see your ability to connect with others.
Apply Through Our Website: Don’t forget to apply through our online portal! It’s the easiest way for us to receive your application. Plus, it shows you’re keen on joining our dynamic team at NALC. We can’t wait to hear from you!
How to prepare for a job interview at Nalc (1994) Ltd
✨Know Your NALC
Before the interview, dive deep into the National Association of Local Councils. Understand their mission, values, and recent initiatives. This knowledge will not only impress your interviewers but also help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a potential head of member services, it's crucial to demonstrate your leadership abilities. Prepare specific examples of how you've successfully led teams in the past, focusing on your approach to managing performance and fostering a positive team environment.
✨Communicate Effectively
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. Consider conducting mock interviews with a friend or using video tools to refine your delivery and ensure you can build rapport with the interview panel.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about NALC's current challenges and future plans. This shows your genuine interest in the role and helps you assess if the organisation is the right fit for you.
