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- Tasks: Support the NHS with IT infrastructure and help install new tech across the campus.
- Company: Join the Royal Cornwall Hospitals NHS Trust, serving a vibrant community.
- Benefits: Flexible working hours and a competitive salary of £24,465 pro rata.
- Why this job: Make a difference in healthcare while developing your IT skills in a supportive environment.
- Qualifications: IT qualification or equivalent experience; basic knowledge of PCs and software.
- Other info: Great opportunity for career growth and professional development in the NHS.
The predicted salary is between 22000 - 26000 £ per year.
Cornwall IT Services (CITS) manages the county-wide IT infrastructure, data, and voice services for the Cornwall and Isles of Scilly NHS community. CITS is recruiting an IT Customer Support Engineer to join the Unified Communications (UC) team, providing day-to-day remote support for the communications infrastructure.
Main Duties
- Unboxing, configuration, and commissioning of new networking equipment.
- Physical installation of wireless access points, including installation of over 1,000 APs across Treliske campus.
- Disposal and safe removal of decommissioned equipment.
- Work under supervision of team leader, with occasional independent work.
- Use of step ladders and other mechanical aids as required.
About the Trust
The Royal Cornwall Hospitals NHS Trust provides acute and specialist care to a population of approximately 500,000 people. It employs around 6,700 staff and has a budget of roughly £580 million.
Compensation & Conditions
- Salary: £24,465 a year pro rata (Band 2).
- Contract: Bank.
- Working pattern: Flexible working.
- Reference number: 156‑6198847‑B.
- Posted: 18 December 2025.
- Location: Royal Cornwall Hospital, Truro, TR1 3LJ.
Responsibilities
- Assist the UC team leader and engineers in supporting the technical infrastructure of the Cornwall and Isles of Scilly NHS communities.
- Configure equipment under direction, install wireless access points, and other hardware around Treliske campus.
- Collaborate with team members; occasionally work independently without supervision.
Qualifications & Experience
Essential: IT qualification or equivalent experience. Basic knowledge of PCs, mobile devices, email, Office software, and software installation. Awareness of the Data Protection Act.
Desirable: ECDL qualification, ITIL qualification, NHS experience.
Practical Skills
- Good communication and interpersonal skills.
- Team player with flexibility in working hours and commitments.
- Physical ability to lift and move moderately heavy equipment.
- Dexterity to fit and update internal components of IT hardware.
Training & Development
Evidence of continuing professional development. Willingness to undertake required training, including NHS mandatory courses.
Additional Criteria
- Frequent requirement to lift and move moderately heavy equipment.
- Dexterity to fit and/or update internal components of IT-related hardware.
- Flexibility around working hours and commitments.
Disclosure and Barring Service Check
This post requires a Disclosure and Barring Service check. Candidates must provide the necessary documentation.
Certificate of Sponsorship
Applicants requiring a Skilled Worker sponsorship will have their application considered alongside all other applications.
Employer Details
Employer: Royal Cornwall Hospitals Trust. Address: Royal Cornwall Hospital, Truro, TR1 3LJ. Website: https://www.royalcornwall.nhs.uk/.
Kernowflex (Bank) IT Customer Service Engineer in Truro employer: NakedK9 Design, LLC
Contact Detail:
NakedK9 Design, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kernowflex (Bank) IT Customer Service Engineer in Truro
✨Tip Number 1
Get to know the company! Research Kernowflex and the Royal Cornwall Hospitals Trust. Understanding their values and mission can help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for practical assessments! Since this role involves configuring equipment and installing hardware, brush up on your technical skills. Practising these tasks can help you feel more confident and ready to impress during any hands-on evaluations.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Royal Cornwall Hospitals Trust site. This way, you ensure your application gets to the right people and shows your enthusiasm for the position.
We think you need these skills to ace Kernowflex (Bank) IT Customer Service Engineer in Truro
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Customer Service Engineer role. Highlight any relevant experience you have with networking equipment, customer support, and teamwork. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your understanding of the NHS environment and your commitment to supporting the community.
Show Off Your Skills: In your application, be sure to showcase your practical skills, especially those related to IT hardware and software. Mention any qualifications or training you've completed that are relevant to the job. We love seeing candidates who are proactive about their professional development!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at NakedK9 Design, LLC
✨Know Your Tech
Brush up on your knowledge of networking equipment and the basics of IT support. Be ready to discuss your experience with PCs, mobile devices, and software installation, as these are key aspects of the role.
✨Show Your Team Spirit
Since this role involves collaboration with the UC team, be prepared to share examples of how you've worked effectively in a team before. Highlight your flexibility and willingness to assist others, as teamwork is crucial in this environment.
✨Demonstrate Communication Skills
Good communication is essential for this position. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. Think of scenarios where you've successfully communicated complex information.
✨Prepare for Practical Questions
Expect questions that assess your practical skills, like lifting and moving equipment or configuring hardware. Be ready to discuss any relevant experiences and how you ensure safety while performing these tasks.