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- Tasks: Manage customer interactions, influencer gifting, and community engagement across social media.
- Company: Join Naked Wolfe, a bold luxury footwear brand with a global following.
- Benefits: Enjoy competitive salary, staff discounts, and access to exclusive brand events.
- Why this job: Be part of a fast-growing brand and build relationships with loyal customers.
- Qualifications: 2-4 years in customer service or community management; strong social media skills required.
- Other info: This is an entry-level, full-time position based in London.
The predicted salary is between 28800 - 42000 £ per year.
Now Hiring: Customer Service & Community Manager
Naked Wolfe is a globally recognized fashion footwear brand known for bold, luxury footwear. As we continue to grow our community of customers, fans, and VIPs, we’re looking for a Customer Service & Community Manager to join our London team full-time.
About the Role:
This role sits at the intersection of customer experience, influencer gifting, and online community care. You’ll be responsible for ensuring high-quality customer interactions across social and email, while managing influencer seeding, affiliate partnerships, and community sentiment across platforms.
What You’ll Do:
Manage all influencer, celebrity, and VIP gifting — outreach, send-outs, follow-up, and documentation
Monitor and respond to all DMs and comments across social media
Escalate negative comments or complaints to the relevant customer care team
Oversee reviews and feedback platforms like Trustpilot — flag key issues and ensure resolution
Manage pre-orders and customer comms related to shipping, returns, and delays
Lead communication with high-value customers and VIPs
Oversee affiliate programs and coordinate with creators
Support and manage the customer service team
What We’re Looking For:
2–4 years experience in a customer service, community, or influencer-facing role
Strong understanding of social media platforms and community management
Excellent written communication and people skills
Experience handling influencer gifting or affiliate management is a plus
Highly organized with great follow-through and attention to detail
️ Passion for fashion, pop culture, and customer happiness
Why Join Naked Wolfe?
Be part of a fast-growing fashion brand with a global cult following
Own direct relationships with the community and our most loyal customers
Competitive salary based on experience
Staff discounts + access to brand events
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Marketing and Sales
-
Industries
Retail Apparel and Fashion
Referrals increase your chances of interviewing at Naked Wolfe by 2x
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Customer Service and Community Manager employer: Naked Wolfe
Contact Detail:
Naked Wolfe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Community Manager
✨Tip Number 1
Familiarise yourself with Naked Wolfe's brand identity and values. Understanding their unique style and customer base will help you tailor your approach when engaging with the community and influencers.
✨Tip Number 2
Showcase your social media skills by actively engaging with Naked Wolfe's online presence. Comment on their posts, share relevant content, and demonstrate your understanding of community management in action.
✨Tip Number 3
Network with current or former employees of Naked Wolfe on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare examples from your past experiences that highlight your ability to manage customer interactions and influencer relationships. Be ready to discuss how you've handled challenges in these areas to demonstrate your fit for the role.
We think you need these skills to ace Customer Service and Community Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service & Community Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, community management, or influencer relations. Use bullet points to make it easy to read and focus on achievements that demonstrate your skills.
Write a Strong Cover Letter: In your cover letter, express your passion for fashion and customer happiness. Mention specific examples of how you've successfully managed customer interactions or influencer partnerships in the past, showcasing your communication skills.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Naked Wolfe
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the fashion industry during the interview. Share any personal experiences or insights you have about current trends, brands, or styles that resonate with you. This will demonstrate your genuine interest in the role and the brand.
✨Highlight Your Community Management Skills
Prepare examples of how you've successfully managed online communities or customer interactions in the past. Discuss specific strategies you've used to engage with customers and handle feedback, especially on social media platforms.
✨Demonstrate Strong Communication Skills
Since this role requires excellent written communication, practice articulating your thoughts clearly and concisely. You might even want to prepare a few responses to common customer queries to showcase your ability to communicate effectively.
✨Be Ready to Discuss Influencer Engagement
Familiarise yourself with influencer marketing and be prepared to discuss any relevant experience you have. If you’ve worked with influencers or managed gifting campaigns before, share those experiences and what you learned from them.
