At a Glance
- Tasks: Help customers enjoy their wine experience by answering calls and emails.
- Company: Join a fun, innovative wine company dedicated to customer happiness.
- Benefits: Earn £12.60/hour, enjoy comprehensive training, and receive thoughtful gifts.
- Other info: Opportunity for permanent positions after a temporary contract.
- Why this job: Make a real impact while working with a passionate team in the wine industry.
- Qualifications: Great problem-solving skills and a love for helping people.
The predicted salary is between 12.6 - 12.6 £ per hour.
Are you looking for a great experience in a fast-paced and innovative wine company? In a nutshell, we’re all about making the world of wine a better place. We fund and source directly from independent winemakers to bring our customers (we call them Angels) better quality wine for a better price. No thirsty middlemen as far as the eye can see. Our global team is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally.
We’re looking for talented, enthusiastic and focused people to join our Customer Happiness Team to work directly with our customers. Our Customer Happiness Advisors are the wonderful people who answer calls and respond to customer emails. They go above and beyond to take care of our Angels—anticipating their needs, solving problems, and making sure every experience is seamless. Their goal is to remove the guesswork from enjoying great wine, so our customers can simply sit back and savour every sip. It’s not easy work - you need to be confident, calm and resilient. You need to be an outstanding problem solver and a great listener, too. If you don’t love helping people, this is not the job for you.
We’re on a mission to change the wine industry for the better. That means everything from giving our Angels direct access to the world’s best independent winemakers, to supporting charitable projects like ‘Carmen’s kids’ - a soup kitchen for school children in South Africa run by Carmen Stevens, one of our winemakers. It also means that we want our entire team, whatever their role, to have the best experience and become the best they can be. We’ll challenge you, but we’ll develop you, too.
What will I be doing?
- Answering calls and emails to help our customers make the most of their accounts, helping them track their deliveries and learn about our crowd-funded wines and winemakers.
- An honest and empathic approach is a must.
- Providing top-notch customer service and ready to go the extra mile for our customers.
- Having fun whilst doing a fantastic job!
What are the hours?
This is a full time position, so you’ll typically be working 37.5 hours per week, spread over 5 days and you'll have 2 consecutive days off. We’re open 7 days a week, 9am-5.30pm - being able to work both Saturday and Sunday every weekend is vital.
When would I start?
We're looking for people who can join us on Monday 22nd September or potentially on the Monday 6th October 2025. This is a temporary contract ending in December 2025 so we need people who thrive in a demanding environment and pick things up quickly. For those who really excel in the role, there will be permanent positions and contract extensions on offer.
Salary and benefits
- A competitive salary of £12.60/hour - we're very proud to be a Real Living Wage employer.
- Comprehensive induction training to help you hit the ground running, including a crash course in our wines.
- Access to mindfulness resources including the Headspace app.
- Thoughtful gifts including Naked Wine and lots more.
How to Apply
If this sounds like you, and you're ready to join our award-winning team, we'd love to hear from you. We receive a lot of applications so make sure your CV stands out and don't forget to include a letter covering:
- Why you're interested in the role
- Why you think you're the right person for the job
- When you can start
- Any questions you'd like to ask us
We hope to hear from you soon, but if we don't, thanks for checking us out and best of luck with your job hunt.
Remote Customer Happiness Advisor (Temp to Perm) in Swansea employer: Naked Wines
Naked Wines is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the AI-Driven Analytics Engineering Manager role. With a focus on employee growth and development, team members are encouraged to enhance their skills while working in vibrant locations like London or Norwich, where they can enjoy a dynamic urban environment. The company offers competitive benefits and a commitment to meaningful work, making it an attractive choice for those seeking a rewarding career in analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Happiness Advisor (Temp to Perm) in Swansea
✨Tip Number 1
Get to know the company! Dive into Naked's mission and values. When you understand what makes them tick, you can tailor your conversations to show how you fit right in with their Customer Happiness Team.
✨Tip Number 2
Practice your listening skills! During interviews or calls, make sure to actively listen and respond thoughtfully. This shows you're not just a great talker but also someone who genuinely cares about helping customers.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've gone above and beyond for customers. This will help you stand out as someone who embodies the spirit of customer happiness.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Naked family and ready to jump into the action!
We think you need these skills to ace Remote Customer Happiness Advisor (Temp to Perm) in Swansea
Some tips for your application 🫡
Craft a Standout CV:Your CV is your first impression, so make it count! Highlight your customer service experience and any relevant skills that show you can handle the fast-paced environment we thrive in. Tailor it to reflect our values and mission!
Write a Personal Cover Letter:Don’t just send a generic cover letter. Tell us why you’re excited about joining our Customer Happiness Team and how you can contribute to making our Angels' experiences unforgettable. Be genuine and let your personality shine through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love problem solvers who can think on their feet, so share those stories that demonstrate your calm and confident approach!
Ask Questions:At the end of your cover letter, include a couple of thoughtful questions for us. It shows you're genuinely interested in the role and eager to learn more about our team and culture. Plus, we love a good chat!
How to prepare for a job interview at Naked Wines
✨Know Your Wines
Since you'll be working in a wine company, it’s essential to brush up on your wine knowledge. Familiarise yourself with different types of wines, winemaking processes, and the unique offerings of the company. This will not only impress your interviewers but also help you connect better with customers.
✨Showcase Your Empathy
As a Customer Happiness Advisor, empathy is key. Prepare examples from your past experiences where you've gone above and beyond to help someone. Highlight how you listened to their needs and resolved their issues, as this will demonstrate your suitability for the role.
✨Practice Problem-Solving Scenarios
Expect to face hypothetical customer scenarios during your interview. Practice responding to common customer issues, focusing on how you would remain calm and find effective solutions. This will showcase your problem-solving skills and resilience under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
