At a Glance
- Tasks: Help our customers enjoy wine by answering calls and emails with a smile.
- Company: Join an innovative wine company dedicated to customer happiness and quality.
- Benefits: Earn £12.60/hour, enjoy wellbeing resources, and receive thoughtful gifts.
- Other info: Full-time role with potential for permanent positions after a temporary contract.
- Why this job: Be part of a mission to change the wine industry while having fun.
- Qualifications: Great problem-solving skills and a passion for helping people.
Are you looking for a great experience in a fast-paced and innovative wine company? In a nutshell, we’re all about making the world of wine a better place. We fund and source directly from independent winemakers to bring our customers (we call them Angels) better quality wine for a better price. No thirsty middlemen as far as the eye can see. Our global team is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally.
We’re looking for talented, enthusiastic and focused people to join our Customer Happiness Team to work directly with our customers. Our Customer Happiness Advisors are the wonderful people who answer calls and respond to customer emails. They go above and beyond to take care of our Angels—anticipating their needs, solving problems, and making sure every experience is seamless. Their goal is to remove the guesswork from enjoying great wine, so our customers can simply sit back and savour every sip. It’s not easy work - you need to be confident, calm and resilient. You need to be an outstanding problem solver and a great listener, too. If you don’t love helping people, this is not the job for you.
We’re on a mission to change the wine industry for the better. That means everything from giving our Angels direct access to the world’s best independent winemakers, to supporting charitable projects like ‘Carmen’s kids’ - a soup kitchen for school children in South Africa run by Carmen Stevens, one of our winemakers. It also means that we want our entire team, whatever their role, to have the best experience and become the best they can be. We’ll challenge you, but we’ll develop you, too.
What will I be doing?
- Answering calls and emails to help our customers make the most of their accounts, helping them track their deliveries and learn about our crowd-funded wines and winemakers.
- An honest and empathic approach is a must.
- Providing top-notch customer service and ready to go the extra mile for our customers.
- Having fun whilst doing a fantastic job!
What are the hours?
This is a full time position, so you’ll typically be working 37.5 hours per week, spread over 5 days and you'll have 2 consecutive days off. We’re open 7 days a week, 9am-5.30pm - being able to work both Saturday and Sunday every weekend is vital.
When would I start?
We're looking for people who can join us on Monday 22nd September or potentially on the Monday 6th October 2025. This is a temporary contract ending in December 2025 so we need people who thrive in a demanding environment and pick things up quickly. For those who really excel in the role, there will be permanent positions and contract extensions on offer.
Salary and benefits
- A competitive salary of £12.60/hour - we're very proud to be a Real Living Wage employer.
- Comprehensive induction training to help you hit the ground running, including a crash course in our wines.
- Access to mindfulness resources including the Headspace app.
- Thoughtful gifts including Naked Wine and lots more.
How to Apply
If this sounds like you, and you're ready to join our award-winning team, we'd love to hear from you. We receive a lot of applications so make sure your CV stands out and don't forget to include a letter covering:
- Why you're interested in the role
- Why you think you're the right person for the job
- When you can start
- Any questions you'd like to ask us
We hope to hear from you soon, but if we don't, thanks for checking us out and best of luck with your job hunt.
Remote Customer Happiness Advisor (Temp to Perm) in Suffolk employer: Naked Wines
Naked Wines is an exceptional employer that fosters a vibrant and supportive work culture, where every team member is valued and encouraged to grow both personally and professionally. With a focus on customer happiness and a commitment to social responsibility, employees enjoy competitive salaries, comprehensive training, and unique perks like mindfulness resources and thoughtful gifts. Working remotely or from our Norwich office, you'll be part of a passionate team dedicated to transforming the wine industry while having fun along the way.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Happiness Advisor (Temp to Perm) in Suffolk
✨Tip Number 1
Get to know the company! Dive into Naked Wines' mission and values. When you understand what makes them tick, you can tailor your conversations to show how you fit right in with their vibe.
✨Tip Number 2
Practice your customer service skills! Think of real-life scenarios where you’ve gone above and beyond for someone. Be ready to share these stories during interviews to showcase your problem-solving abilities.
✨Tip Number 3
Don’t be shy about your passion for wine! If you love it, let that enthusiasm shine through. It’s a great way to connect with the team and show you’re genuinely excited about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest updates and opportunities directly from us.
We think you need these skills to ace Remote Customer Happiness Advisor (Temp to Perm) in Suffolk
Some tips for your application 🫡
Craft a Standout CV:Your CV is your first impression, so make it count! Highlight your relevant experience and skills that align with the Customer Happiness role. Keep it clear, concise, and tailored to show how you can bring joy to our Angels.
Write a Personal Cover Letter:Don’t skip the cover letter! This is your chance to show us your personality and passion for the role. Explain why you’re excited about working with us and how you can contribute to making the wine experience better for our customers.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We love problem solvers! Share specific instances where you’ve gone above and beyond to help someone out, especially in customer service.
Ask Questions:At the end of your cover letter, don’t hesitate to ask us questions! It shows you're genuinely interested in the role and want to know more about our team and culture. Plus, we love engaging with potential new members!
How to prepare for a job interview at Naked Wines
✨Know Your Wine
Since this role is all about customer happiness in the wine industry, brush up on your wine knowledge! Familiarise yourself with different types of wines, winemaking processes, and the unique offerings from independent winemakers. This will not only impress your interviewers but also help you connect better with customers.
✨Showcase Your Empathy
As a Customer Happiness Advisor, empathy is key. Prepare examples from your past experiences where you've gone above and beyond to help someone. Whether it’s resolving an issue or simply providing a listening ear, demonstrating your ability to connect with customers will set you apart.
✨Practice Problem-Solving Scenarios
Expect to face some situational questions during your interview. Think of common customer service challenges and how you would handle them. Practising these scenarios will help you articulate your thought process clearly and show that you're ready to tackle any issues that come your way.
✨Be Ready to Discuss Flexibility
This role requires working weekends, so be prepared to discuss your availability openly. Highlight your willingness to adapt and your enthusiasm for being part of a dynamic team. Showing that you’re flexible and committed to the role will resonate well with the interviewers.
