At a Glance
- Tasks: Help our customers enjoy wine by answering calls and emails with a smile.
- Company: Join an innovative wine company on a mission to change the industry for the better.
- Benefits: Earn £12.60/hour, enjoy comprehensive training, and receive thoughtful gifts.
- Other info: Flexible remote work options and opportunities for permanent positions.
- Why this job: Be part of a fun team that values customer happiness and personal growth.
- Qualifications: Great problem-solving skills and a passion for helping people.
The predicted salary is between 12.6 - 12.6 £ per hour.
Are you looking for a great experience in a fast-paced and innovative wine company? In a nutshell, we’re all about making the world of wine a better place. We fund and source directly from independent winemakers to bring our customers (we call them Angels) better quality wine for a better price. No thirsty middlemen as far as the eye can see.
Our global team is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally. And yes, we like wine. A lot.
We’re looking for talented, enthusiastic and focused people to join our Customer Happiness Team to work directly with our customers. Our Customer Happiness Advisors are the wonderful people who answer calls and respond to customer emails. They go above and beyond to take care of our Angels—anticipating their needs, solving problems, and making sure every experience is seamless. Their goal is to remove the guesswork from enjoying great wine, so our customers can simply sit back and savour every sip.
It’s not easy work - you need to be confident, calm and resilient. You need to be an outstanding problem solver and a great listener, too. If you don’t love helping people, this is not the job for you.
What will I be doing?
- Answering calls and emails to help our customers make the most of their accounts, helping them track their deliveries and learn about our crowd-funded wines and winemakers.
- We genuinely care about our customers (and each other), so an honest and empathic approach is a must.
- We’re an award-winning team, so you’ll need to be dedicated to providing top-notch customer service and ready to go the extra mile for our customers.
- Have fun whilst doing a fantastic job!
What are the hours?
This is a full time position, so you’ll typically be working 37.5 hours per week, spread over 5 days and you'll have 2 consecutive days off. We’re open 7 days a week, 9am-5.30pm - being able to work both Saturday and Sunday every weekend is vital.
When would I start?
We're looking for people who can join us on Monday 22nd September or potentially on the Monday 6th October 2025. This is a temporary contract ending in December 2025 so we need people who thrive in a demanding environment and pick things up quickly. For those who really excel in the role, there will be permanent positions and contract extensions on offer.
Salary and benefits
As part of the Naked family, we want you to know we've got your back. Here are a few of the perks you'll enjoy when you join the team:
- A competitive salary of £12.60/hour - we’re very proud to be a Real Living Wage employer.
- Comprehensive induction training to help you hit the ground running, including a crash course in our wines.
- We have Wellbeing Champions and access to mindfulness resources including the Headspace app.
- We like to surprise and delight you with lovely thoughtful gifts including Naked Wine and lots more.
How to Apply
If this sounds like you, and you're ready to join our award-winning team, we'd love to hear from you. We receive a lot of applications so make sure your CV stands out and don't forget to include a letter covering:
- Why you’re interested in the role.
- Why you think you’re the right person for the job.
- When you can start.
- Any questions you’d like to ask us.
What to expect in the recruitment process
CV & cover letter application > one-way video interview & email task > mock call > virtual interview.
Equal Opportunities
At Naked Wines, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our winemakers and customers. Our commitment extends beyond wine to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation. We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone.
Accessibility and Adjustments
Naked Wines is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch.
Locations
Remote Customer Happiness Advisor (Temp to Perm) in Oxted, Surrey employer: Naked Wines
Naked is an exceptional employer that fosters a vibrant and supportive work culture, where every team member is valued and encouraged to grow both personally and professionally. With a focus on customer happiness and a commitment to social responsibility, employees enjoy competitive salaries, comprehensive training, and unique perks like mindfulness resources and thoughtful gifts. Working remotely or from our central Norwich office, you'll be part of a passionate team dedicated to transforming the wine industry while having fun along the way.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Happiness Advisor (Temp to Perm) in Oxted, Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Naked Wines. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Naked Wines before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Happiness Advisor (Temp to Perm) in Oxted, Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Naked Wines:Your cover letter is your chance to shine! Tell us why you want to work at Naked Wines specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Naked Wines!
How to prepare for a job interview at Naked Wines
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
