At a Glance
- Tasks: Help customers enjoy their wine experience by answering calls and emails.
- Company: Join a fun, innovative wine company on a mission to change the industry.
- Benefits: Competitive pay, comprehensive training, and thoughtful perks like mindfulness resources.
- Other info: Opportunity for permanent positions after a temporary contract.
- Why this job: Make a real impact on customer happiness while working with a passionate team.
- Qualifications: Great problem-solving skills and a love for helping people.
The predicted salary is between 12.6 - 12.6 £ per hour.
Are you looking for a great experience in a fast-paced and innovative wine company? In a nutshell, we’re all about making the world of wine a better place. We fund and source directly from independent winemakers to bring our customers (we call them Angels) better quality wine for a better price. No thirsty middlemen as far as the eye can see. Our global team is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally.
We’re looking for talented, enthusiastic and focused people to join our Customer Happiness Team to work directly with our customers. Our Customer Happiness Advisors are the wonderful people who answer calls and respond to customer emails. They go above and beyond to take care of our Angels—anticipating their needs, solving problems, and making sure every experience is seamless. Their goal is to remove the guesswork from enjoying great wine, so our customers can simply sit back and savour every sip. It’s not easy work - you need to be confident, calm and resilient. You need to be an outstanding problem solver and a great listener, too. If you don’t love helping people, this is not the job for you.
We’re on a mission to change the wine industry for the better. That means everything from giving our Angels direct access to the world’s best independent winemakers, to supporting charitable projects like ‘Carmen’s kids’ - a soup kitchen for school children in South Africa run by Carmen Stevens, one of our winemakers. It also means that we want our entire team, whatever their role, to have the best experience and become the best they can be. We’ll challenge you, but we’ll develop you, too.
What will I be doing?
- Answering calls and emails to help our customers make the most of their accounts, helping them track their deliveries and learn about our crowd-funded wines and winemakers.
- We genuinely care about our customers (and each other), so an honest and empathic approach is a must.
- We’re an award-winning team, so you'll need to be dedicated to providing top-notch customer service and ready to go the extra mile for our customers.
- Have fun whilst doing a fantastic job!
What are the hours?
This is a full time position, so you’ll typically be working 37.5 hours per week, spread over 5 days and you'll have 2 consecutive days off. We’re open 7 days a week, 9am-5.30pm - being able to work both Saturday and Sunday every weekend is vital.
When would I start?
We're looking for people who can join us on Monday 22nd September or potentially on the Monday 6th October 2025. This is a temporary contract ending in December 2025 so we need people who thrive in a demanding environment and pick things up quickly. For those who really excel in the role, there will be permanent positions and contract extensions on offer.
Salary and benefits
- A competitive salary of £12.60/hour - we're very proud to be a Real Living Wage employer.
- Comprehensive induction training to help you hit the ground running, including a crash course in our wines.
- We have Wellbeing Champions and access to mindfulness resources including the Headspace app.
- We like to surprise and delight you with lovely thoughtful gifts including Naked Wine and lots more...
How to Apply
If this sounds like you, and you're ready to join our award-winning team, we'd love to hear from you. We receive a lot of applications so make sure your CV stands out and don't forget to include a letter covering:
- Why you're interested in the role
- Why you think you're the right person for the job
- When you can start
- Any questions you'd like to ask us
We hope to hear from you soon, but if we don't, thanks for checking us out and best of luck with your job hunt.
Remote Customer Happiness Advisor (Temp to Perm) in Nottingham employer: Naked Wines
Naked Wines is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the AI-Driven Analytics Engineering Manager role. With a focus on employee growth and development, team members are encouraged to enhance their skills while working in vibrant locations like London or Norwich, where they can enjoy a dynamic urban environment. The company offers competitive benefits and a commitment to meaningful work, making it an attractive choice for those seeking a rewarding career in analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Happiness Advisor (Temp to Perm) in Nottingham
✨Tip Number 1
Get to know the company! Dive into Naked's mission and values. When you understand what makes them tick, you can tailor your conversations to show how you fit right in with their Customer Happiness Team.
✨Tip Number 2
Practice your listening skills! As a Customer Happiness Advisor, you'll need to be an outstanding listener. Try role-playing with a friend to simulate customer interactions and hone your problem-solving skills.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with the team, let your passion for helping customers shine through. Share your love for wine and how you can make every Angel's experience unforgettable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Remote Customer Happiness Advisor (Temp to Perm) in Nottingham
Some tips for your application 🫡
Craft a Standout CV:Your CV is your first impression, so make it count! Highlight your relevant experience and skills that align with the Customer Happiness role. Keep it clear, concise, and tailored to show how you can bring joy to our Angels.
Write a Personal Cover Letter:Don’t skip the cover letter! This is your chance to show us your personality and passion for the role. Explain why you’re excited about working with us and how you can contribute to making the wine experience better for our customers.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We love problem solvers! Share specific instances where you’ve gone above and beyond to help someone, as this reflects the spirit of our Customer Happiness Team.
Ask Questions:At the end of your cover letter, don’t hesitate to include any questions you might have for us. It shows you're genuinely interested and engaged. Plus, we love chatting with potential new team members about what makes Naked special!
How to prepare for a job interview at Naked Wines
✨Know Your Wine
Since this role is all about customer happiness in the wine industry, brush up on your wine knowledge. Familiarise yourself with different types of wines, winemaking processes, and the unique offerings of the company. This will not only impress your interviewers but also help you connect better with customers.
✨Showcase Your Empathy
As a Customer Happiness Advisor, empathy is key. Prepare examples from your past experiences where you've gone above and beyond to help someone. Highlight how you listened to their needs and resolved their issues, as this will demonstrate your suitability for the role.
✨Practice Problem-Solving Scenarios
Expect to face some hypothetical customer scenarios during the interview. Practice responding to common customer issues, focusing on how you would approach problem-solving calmly and effectively. This will show that you're ready to handle the fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the company and the role. Ask about team dynamics, training opportunities, or how they measure success in customer service. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
