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- Tasks: Support our team by placing Tasting Tour orders and ensuring customer satisfaction.
- Company: Join Naked Wines, a company revolutionising the wine industry with a focus on community.
- Benefits: Earn £13.45/hour with comprehensive training and a supportive work environment.
- Other info: Temporary role from 17th to 23rd June 2026, weekdays only.
- Why this job: Be part of an award-winning team and make customers happy while learning about wine.
- Qualifications: Enthusiasm and teamwork skills are essential; no prior experience required.
The predicted salary is between 13 - 13 £ per hour.
Join Naked Wines and become part of a company that is changing the wine industry for the better! At Naked Wines, we connect independent winemakers directly with our community of wine lovers (we call them Angels) to provide exceptional wines at fair prices. We believe in supporting our winemakers and offering an outstanding customer experience.
We are currently seeking enthusiastic and hardworking Customer Happiness Advisors on a temporary - 5 day Fixed Term Contract basis to support our busy team placing Tasting Tour orders for our customers.
Location & Salary
- Location: Norwich
- Salary: £13.45/hour
- Dates: 17th June - 23rd June 2026 (weekdays)
Key Responsibilities
- Place Tasting Tour orders on behalf of customers in our system
- Check order details to ensure accuracy before submission
- Maintain accurate records of all orders processed
- Flag missing details or booking issues quickly to the team
- Handle customer data securely and in line with GDPR requirements
- Follow internal processes for safe data handling and order management
- Work cooperatively within a team and maintain excellent communication
This is a temporary, full‑time position requiring 7.5 hours per day over 5 days. This is a fixed term contract starting 17th June - 23rd June 2026. Weekdays only. Work shifts within our opening hours: 9am to 5:30pm.
Benefits
- A competitive hourly rate of £13.45/hour - we're very proud to be a Real Living Wage employer.
- Comprehensive induction training to help you hit the ground running.
How to Apply
If this sounds like you, and you're ready to join our award‑winning team, we'd love to hear from you. We receive a lot of applications so make sure your CV stands out and don't forget to include a letter covering:
- Why you're interested in the role
- Why you think you're the right person for the job
- Any questions you'd like to ask us
CV & cover letter application > one‑way video interview > 30 minute phone interview.
Equal Opportunities
At Naked Wines, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our winemakers and customers. Our commitment extends beyond wine to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation. We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, Naked Wines encourages applications from individuals of disadvantaged socio‑economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian and Minority Ethnic backgrounds, and those with lived experiences of discrimination.
Accessibility and Adjustments: Naked Wines is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc) to help us better address and respect your identity throughout the process.
Customer Happiness Advisor (Temporary) in Norwich employer: Naked Wines
Contact Detail:
Naked Wines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Happiness Advisor (Temporary) in Norwich
✨Tip Number 1
Get to know Naked Wines! Familiarise yourself with their mission and values. When you understand what they stand for, you can tailor your responses in interviews to show how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Before your one-way video interview, do a few mock runs. This will help you feel more comfortable on camera and ensure you come across as confident and enthusiastic about the role.
✨Tip Number 3
Prepare some questions to ask during your phone interview. This shows you're genuinely interested in the position and gives you a chance to learn more about the team and company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the Naked Wines family!
We think you need these skills to ace Customer Happiness Advisor (Temporary) in Norwich
Some tips for your application 🫡
Make Your CV Shine: Your CV is your first impression, so let’s make it count! Tailor it to highlight your relevant experience and skills that match the Customer Happiness Advisor role. Keep it clear, concise, and don’t forget to include any customer service experience you have!
Craft a Compelling Cover Letter: This is your chance to show us why you’re the perfect fit! Share your passion for customer service and why you want to join Naked Wines. Be genuine and let your personality shine through – we love to see enthusiasm!
Ask Questions: Don’t be shy about asking us questions in your cover letter! It shows you’re engaged and interested in the role. Whether it’s about the team culture or the Tasting Tour process, we’re here to help you understand more.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it’s super easy to do!
How to prepare for a job interview at Naked Wines
✨Know Your Wine
Familiarise yourself with the basics of wine, especially if you're not already a wine enthusiast. Understanding different types of wines and what makes them special can help you connect with the company's mission and impress during your interview.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Naked Wines values exceptional customer experience, so demonstrating your ability to handle inquiries and resolve issues will be key.
✨Be Ready for Teamwork Questions
Since this role involves working closely with a team, think about times when you've successfully collaborated with others. Be ready to discuss how you communicate and support your teammates, as this will show you're a great fit for their culture.
✨Ask Thoughtful Questions
At the end of your interview, have a few questions prepared that show your interest in the company and the role. You might ask about the training process or how the team celebrates successes. This demonstrates your enthusiasm and engagement.