At a Glance
- Tasks: Help customers enjoy their wine experience by answering calls and emails.
- Company: Join a fun, innovative wine company on a mission to change the industry.
- Benefits: Competitive pay, comprehensive training, and thoughtful perks like mindfulness resources.
- Other info: Opportunity for permanent roles after a temporary contract in a supportive environment.
- Why this job: Make a real impact on customer happiness while working with a passionate team.
- Qualifications: Great communication skills and a love for helping people are essential.
The predicted salary is between 12.6 - 12.6 £ per hour.
Are you looking for a great experience in a fast-paced and innovative wine company? In a nutshell, we’re all about making the world of wine a better place. We fund and source directly from independent winemakers to bring our customers (we call them Angels) better quality wine for a better price. No thirsty middlemen as far as the eye can see. Our global team is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally.
We’re looking for talented, enthusiastic and focused people to join our Customer Happiness Team to work directly with our customers. Our Customer Happiness Advisors are the wonderful people who answer calls and respond to customer emails. They go above and beyond to take care of our Angels—anticipating their needs, solving problems, and making sure every experience is seamless. Their goal is to remove the guesswork from enjoying great wine, so our customers can simply sit back and savour every sip. It’s not easy work - you need to be confident, calm and resilient. You need to be an outstanding problem solver and a great listener, too. If you don’t love helping people, this is not the job for you.
What will I be doing? Working remotely or in our UK head office in central Norwich, you should expect to spend most of your time:
- Answering calls and emails to help our customers make the most of their accounts, helping them track their deliveries and learn about our crowd-funded wines and winemakers.
- We genuinely care about our customers (and each other), so an honest and empathic approach is a must.
- We’re an award-winning team, so you'll need to be dedicated to providing top-notch customer service and ready to go the extra mile for our customers.
- Have fun whilst doing a fantastic job!
What are the hours? This is a full-time position, so you’ll typically be working 37.5 hours per week, spread over 5 days and you'll have 2 consecutive days off. We’re open 7 days a week, 9am-5.30pm - being able to work both Saturday and Sunday every weekend is vital.
When would I start? We're looking for people who can join us on Monday 22nd September or potentially on the Monday 6th October 2025. This is a temporary contract ending in December 2025 so we need people who thrive in a demanding environment and pick things up quickly. For those who really excel in the role, there will be permanent positions and contract extensions on offer.
Salary and benefits: A competitive salary of £12.60/hour - we're very proud to be a Real Living Wage employer. Comprehensive induction training to help you hit the ground running, including a crash course in our wines. We have Wellbeing Champions and access to mindfulness resources including the Headspace app. We like to surprise and delight you with lovely thoughtful gifts including Naked Wine and lots more...
How to Apply: If this sounds like you, and you're ready to join our award-winning team, we'd love to hear from you. We receive a lot of applications so make sure your CV stands out and don't forget to include a letter covering:
- Why you're interested in the role
- Why you think you're the right person for the job
- When you can start
- Any questions you'd like to ask us
We hope to hear from you soon, but if we don't, thanks for checking us out and best of luck with your job hunt.
Remote Customer Happiness Advisor (Temp to Perm) in Luton employer: Naked Wines
Naked Wines is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the AI-Driven Analytics Engineering Manager role. With a focus on employee growth and development, team members are encouraged to enhance their skills while working in vibrant locations like London or Norwich, where they can enjoy a dynamic urban environment. The company offers competitive benefits and a commitment to meaningful work, making it an attractive choice for those seeking a rewarding career in analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Happiness Advisor (Temp to Perm) in Luton
✨Tip Number 1
Get to know the company! Dive into Naked Wines' mission and values. When you understand what makes them tick, you can tailor your conversations to show how you fit right in with their Customer Happiness Team.
✨Tip Number 2
Practice your listening skills! As a Customer Happiness Advisor, you'll need to be all ears. Role-play with a friend or family member to get comfortable with responding to customer queries and solving problems on the spot.
✨Tip Number 3
Show off your personality! During interviews or calls, let your enthusiasm for helping people shine through. Share stories that highlight your problem-solving skills and how you've made customers happy in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and ready to join the Naked family. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Remote Customer Happiness Advisor (Temp to Perm) in Luton
Some tips for your application 🫡
Craft a Standout CV:Your CV is your first impression, so make it count! Highlight your relevant experience and skills that align with the Customer Happiness role. Keep it clear, concise, and tailored to show how you can bring joy to our Angels.
Write a Personal Cover Letter:Don’t skip the cover letter! This is your chance to show us your personality and passion for the role. Explain why you’re excited about working with us and how you can contribute to making the wine experience better for our customers.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We love problem solvers, so share stories that demonstrate your calmness and resilience when faced with customer queries or issues.
Ask Questions:At the end of your cover letter, don’t hesitate to include any questions you might have for us. It shows you're genuinely interested and engaged. Plus, we’re here to help you understand more about the role and our team!
How to prepare for a job interview at Naked Wines
✨Know Your Wines
Since this role is all about customer happiness in the wine industry, brush up on your wine knowledge. Familiarise yourself with different types of wines, winemaking processes, and the unique offerings from independent winemakers. This will not only impress your interviewers but also help you connect better with customers.
✨Showcase Your Empathy
The Customer Happiness Team thrives on empathy and understanding. Prepare examples from your past experiences where you've gone above and beyond to help someone. Whether it’s resolving a complaint or simply lending an ear, demonstrating your ability to connect with others will be key.
✨Practice Problem-Solving Scenarios
Anticipate questions that test your problem-solving skills. Think of common customer issues in the wine industry and how you would handle them. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Be Ready for a Fun Chat
This company values a fun and engaging atmosphere, so don’t be afraid to let your personality shine through. Prepare to discuss why you love helping people and how you can contribute to the positive vibe of the team. A friendly attitude can go a long way!
