At a Glance
- Tasks: Help customers enjoy their wine experience by answering calls and emails.
- Company: Join a fun, innovative wine company on a mission to change the industry.
- Benefits: Earn £12.60/hour, enjoy comprehensive training, and receive thoughtful gifts.
- Other info: Flexible remote work with potential for permanent positions after the contract.
- Why this job: Be part of a passionate team that values customer happiness and personal growth.
- Qualifications: Great problem-solving skills and a love for helping people are essential.
Are you looking for a great experience in a fast-paced and innovative wine company? In a nutshell, we’re all about making the world of wine a better place. We fund and source directly from independent winemakers to bring our customers (we call them Angels) better quality wine for a better price. No thirsty middlemen as far as the eye can see. Our global team is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally.
We’re looking for talented, enthusiastic and focused people to join our Customer Happiness Team to work directly with our customers. Our Customer Happiness Advisors are the wonderful people who answer calls and respond to customer emails. They go above and beyond to take care of our Angels—anticipating their needs, solving problems, and making sure every experience is seamless. Their goal is to remove the guesswork from enjoying great wine, so our customers can simply sit back and savour every sip. It’s not easy work - you need to be confident, calm and resilient. You need to be an outstanding problem solver and a great listener, too. If you don’t love helping people, this is not the job for you.
We’re on a mission to change the wine industry for the better. That means everything from giving our Angels direct access to the world’s best independent winemakers, to supporting charitable projects like ‘Carmen’s kids’ - a soup kitchen for school children in South Africa run by Carmen Stevens, one of our winemakers. It also means that we want our entire team, whatever their role, to have the best experience and become the best they can be. We’ll challenge you, but we’ll develop you, too.
What will I be doing?
- Answering calls and emails to help our customers make the most of their accounts, helping them track their deliveries and learn about our crowd-funded wines and winemakers.
- An honest and empathic approach is a must.
- Providing top-notch customer service and ready to go the extra mile for our customers.
- Having fun whilst doing a fantastic job!
What are the hours?
This is a full time position, so you’ll typically be working 37.5 hours per week, spread over 5 days and you'll have 2 consecutive days off. We’re open 7 days a week, 9am-5.30pm - being able to work both Saturday and Sunday every weekend is vital.
When would I start?
We're looking for people who can join us on Monday 22nd September or potentially on the Monday 6th October 2025. This is a temporary contract ending in December 2025 so we need people who thrive in a demanding environment and pick things up quickly. For those who really excel in the role, there will be permanent positions and contract extensions on offer.
Salary and benefits
- A competitive salary of £12.60/hour - we're very proud to be a Real Living Wage employer.
- Comprehensive induction training to help you hit the ground running, including a crash course in our wines.
- Access to mindfulness resources including the Headspace app.
- Thoughtful gifts including Naked Wine and lots more.
How to Apply
If this sounds like you, and you're ready to join our award-winning team, we'd love to hear from you. We receive a lot of applications so make sure your CV stands out and don't forget to include a letter covering:
- Why you're interested in the role
- Why you think you're the right person for the job
- When you can start
- Any questions you'd like to ask us
We hope to hear from you soon, but if we don't, thanks for checking us out and best of luck with your job hunt.
Remote Customer Happiness Advisor (Temp to Perm) in Leicester employer: Naked Wines
Naked Wines is an exceptional employer that fosters a vibrant and supportive work culture, where every team member is valued and encouraged to grow both personally and professionally. With a focus on customer happiness and a commitment to social responsibility, employees enjoy competitive salaries, comprehensive training, and unique perks like mindfulness resources and thoughtful gifts. Working remotely or from our Norwich office, you'll be part of a passionate team dedicated to transforming the wine industry while having fun along the way.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Happiness Advisor (Temp to Perm) in Leicester
✨Tip Number 1
Get to know the company! Dive into Naked's mission and values. When you understand what makes them tick, you can tailor your conversations to show how you fit right in with their Customer Happiness Team.
✨Tip Number 2
Practice your listening skills! During interviews or calls, make sure to actively listen and respond thoughtfully. This shows you're not just a great talker but also someone who genuinely cares about helping customers.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've gone above and beyond for customers. This will help you stand out as someone who embodies the spirit of customer happiness that Naked values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace Remote Customer Happiness Advisor (Temp to Perm) in Leicester
Some tips for your application 🫡
Craft a Standout CV:Make sure your CV is tailored to the role of Customer Happiness Advisor. Highlight your customer service experience and any relevant skills that show you can handle calls and emails with ease. We want to see how you can bring joy to our Angels!
Write a Personal Cover Letter:Your cover letter is your chance to shine! Tell us why you're excited about working with Naked and how you can contribute to our mission. Be genuine and let your personality come through – we love a bit of character!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've solved problems in the past. We’re looking for confident and calm individuals who can think on their feet, so share those experiences that demonstrate your resilience and listening skills.
Ask Questions:Don’t forget to include any questions you have for us in your application. It shows you're engaged and interested in the role. Plus, we love chatting with potential team members about what makes Naked a great place to work!
How to prepare for a job interview at Naked Wines
✨Know Your Wines
Since this role is all about customer happiness in the wine industry, brush up on your wine knowledge. Familiarise yourself with different types of wines, winemaking processes, and the unique offerings of the company. This will not only impress your interviewers but also help you connect with customers.
✨Showcase Your Empathy
As a Customer Happiness Advisor, empathy is key. Prepare examples from your past experiences where you've gone above and beyond to help someone. Highlight how you listened to their needs and resolved their issues, as this will demonstrate your suitability for the role.
✨Practice Problem-Solving Scenarios
Expect to face some hypothetical customer scenarios during your interview. Think through common customer issues and how you would handle them calmly and effectively. Practising these scenarios will help you articulate your thought process and show that you're ready to tackle challenges head-on.
✨Be Ready to Discuss Flexibility
This position requires working weekends, so be prepared to discuss your availability openly. Show that you're flexible and willing to adapt to the demands of the role. This will reassure the interviewers that you're committed to being part of the team and can thrive in a fast-paced environment.
