At a Glance
- Tasks: Help customers enjoy their wine experience by answering calls and emails.
- Company: Join a fast-paced, innovative wine company with a global team.
- Benefits: Competitive pay, comprehensive training, and wellbeing resources.
- Other info: Fun, supportive team environment with opportunities for growth.
- Why this job: Be part of a mission to change the wine industry for the better.
- Qualifications: Great problem-solving skills and a passion for helping people.
Are you looking for a great experience in a fast-paced and innovative wine company? In a nutshell, we’re all about making the world of wine a better place. We fund and source directly from independent winemakers to bring our customers (we call them Angels) better quality wine for a better price. No thirsty middlemen as far as the eye can see. Our global team is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally.
We’re looking for talented, enthusiastic and focused people to join our Customer Happiness Team to work directly with our customers. Our Customer Happiness Advisors are the wonderful people who answer calls and respond to customer emails. They go above and beyond to take care of our Angels—anticipating their needs, solving problems, and making sure every experience is seamless. Their goal is to remove the guesswork from enjoying great wine, so our customers can simply sit back and savour every sip. It’s not easy work - you need to be confident, calm and resilient. You need to be an outstanding problem solver and a great listener, too. If you don’t love helping people, this is not the job for you.
We’re on a mission to change the wine industry for the better. That means everything from giving our Angels direct access to the world’s best independent winemakers, to supporting charitable projects like ‘Carmen’s kids’ - a soup kitchen for school children in South Africa run by Carmen Stevens, one of our winemakers. It also means that we want our entire team, whatever their role, to have the best experience and become the best they can be. We’ll challenge you, but we’ll develop you, too.
What will I be doing?
- Answering calls and emails to help our customers make the most of their accounts, helping them track their deliveries and learn about our crowd-funded wines and winemakers.
- An honest and empathic approach is a must.
- Providing top-notch customer service and ready to go the extra mile for our customers.
- Having fun whilst doing a fantastic job!
What are the hours?
This is a full time position, so you’ll typically be working 37.5 hours per week, spread over 5 days and you'll have 2 consecutive days off. We’re open 7 days a week, 9am-5.30pm - being able to work both Saturday and Sunday every weekend is vital.
When would I start?
We're looking for people who can join us on Monday 22nd September or potentially on the Monday 6th October 2025. This is a temporary contract ending in December 2025 so we need people who thrive in a demanding environment and pick things up quickly. For those who really excel in the role, there will be permanent positions and contract extensions on offer.
Salary and benefits
- A competitive salary of £12.60/hour - we're very proud to be a Real Living Wage employer.
- Comprehensive induction training to help you hit the ground running, including a crash course in our wines.
- Access to mindfulness resources including the Headspace app.
- Thoughtful gifts including Naked Wine and lots more.
How to Apply
If this sounds like you, and you're ready to join our award-winning team, we'd love to hear from you. We receive a lot of applications so make sure your CV stands out and don't forget to include a letter covering:
- Why you're interested in the role
- Why you think you're the right person for the job
- When you can start
- Any questions you'd like to ask us
We hope to hear from you soon, but if we don't, thanks for checking us out and best of luck with your job hunt.
Remote Customer Happiness Advisor (Temp to Perm) in Fife employer: Naked Wines
Naked Wines is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the AI-Driven Analytics Engineering Manager role. With a focus on employee growth and development, team members are encouraged to enhance their skills while working in vibrant locations like London or Norwich, where they can enjoy a dynamic urban environment. The company offers competitive benefits and a commitment to meaningful work, making it an attractive choice for those seeking a rewarding career in analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Happiness Advisor (Temp to Perm) in Fife
✨Tip Number 1
Get to know the company! Dive into Naked's mission and values. When you understand what makes them tick, you can tailor your conversations to show how you fit right in with their Customer Happiness Team.
✨Tip Number 2
Practice your listening skills! During interviews or calls, make sure to actively listen to what they’re saying. This shows you care about their needs and are ready to provide that top-notch customer service they’re after.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've gone above and beyond for customers. This will help you stand out as someone who truly embodies the spirit of helping others—just like they do for their Angels.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Remote Customer Happiness Advisor (Temp to Perm) in Fife
Some tips for your application 🫡
Craft a Standout CV:Your CV is your first impression, so make it count! Highlight your relevant experience and skills that align with the Customer Happiness role. Keep it clear, concise, and tailored to show how you can bring joy to our Angels.
Write a Personal Cover Letter:Don’t skip the cover letter! This is your chance to show us your personality and passion for the role. Explain why you’re excited about working with us and how you can contribute to making the wine experience better for our customers.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love problem solvers, so share stories that demonstrate your calmness and resilience when dealing with customer queries.
Ask Questions:At the end of your cover letter, don’t hesitate to include any questions you have for us. It shows you're genuinely interested and engaged. Plus, we’re here to help you understand more about the role and our team!
How to prepare for a job interview at Naked Wines
✨Know Your Wines
Since this role is all about customer happiness in the wine industry, brush up on your wine knowledge. Familiarise yourself with different types of wines, winemaking processes, and the unique offerings from independent winemakers. This will not only impress your interviewers but also help you connect better with customers.
✨Showcase Your Empathy
As a Customer Happiness Advisor, empathy is key. Prepare examples from your past experiences where you've gone above and beyond to help someone. Whether it’s resolving an issue or simply providing reassurance, demonstrating your ability to understand and respond to customer needs will set you apart.
✨Practice Problem-Solving Scenarios
Expect to face some situational questions during your interview. Think of common customer service challenges and how you would handle them. Practising these scenarios will help you articulate your thought process clearly and show that you're ready to tackle any issues that come your way.
✨Be Ready to Discuss Flexibility
This role requires working weekends, so be prepared to discuss your availability openly. Highlight your willingness to adapt to the schedule and your enthusiasm for being part of a dynamic team. Showing that you’re flexible and committed to the role will resonate well with the interviewers.
