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- Tasks: Help customers enjoy their wine experience by answering calls and emails.
- Company: Join Naked Wines, a fun and innovative wine company dedicated to quality and customer happiness.
- Benefits: Enjoy a competitive salary, wellbeing resources, and thoughtful gifts.
- Why this job: Be part of a mission to change the wine industry while growing personally and professionally.
- Qualifications: No specific experience needed, just a passion for helping people and great communication skills.
- Other info: This is a temporary role with potential for permanent positions; remote work options available.
Overview
Customer Happiness Advisor (Temp to Perm)
Naked Wines provided pay range. This range is provided by Naked Wines. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Are you looking for a great experience in a fast-paced and innovative wine company? In a nutshell, we\’re all about making the world of wine a better place. We fund and source directly from independent winemakers to bring our customers (we call them Angels) better quality wine for a better price. No thirsty middlemen as far as the eye can see. Our global team (we have offices in the US and Australia, too) is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally. And yes, we like wine. A lot.
We\’re looking for talented, enthusiastic and focused people to join our Customer Happiness Team to work directly with our customers. In other words, our Customer Happiness Advisors are the wonderful people who answer calls and respond to customer emails. They go above and beyond to take care of our Angels—anticipating their needs, solving problems, and making sure every experience is seamless. Their goal is to remove the guesswork from enjoying great wine, so our customers can simply sit back and savour every sip. It’s not easy work – you need to be confident, calm and resilient. You need to be an outstanding problem solver and a great listener, too. If you don\\\’t love helping people, this is not the job for you.
We’re on a mission to change the wine industry for the better. That means everything from giving our Angels direct access to the world\\\’s best independent winemakers, to supporting charitable projects like ‘Carmen\\\’s kids\’ – a soup kitchen for school children in South Africa run by Carmen Stevens, one of our winemakers. We want our entire team, whatever their role, to have the best experience and become the best they can be. We\\\’ll challenge you, but we\\\’ll develop you, too. We value people and want to give our customers the best experience possible, and that reflects so strongly in how everyone in this team supports each other and how much of ourselves we put into what we do – the Customer Happiness Team is a collection of some of the most fun, wonderful people I\\\’ve ever met and I\\\’m lucky enough to call them my coworkers and close friends.\” — Alice, Customer Happiness Advisor since 2022
\”I love being able to put a smile on our customer\\\’s face and provide reassurance wherever I can, whether this is putting things right for a customer or just having a lovely chat when placing an order.\” — Hannah, Customer Happiness Advisor since 2018
You can check out more of our reviews on Glassdoor.
Responsibilities
- Answering calls and emails to help our customers make the most of their accounts, helping them track their deliveries and learn about our crowd-funded wines and winemakers
- We genuinely care about our customers (and each other), so an honest and empathic approach is a must
- We\\\’re an award-winning team, so you\\\’ll need to be dedicated to providing top-notch customer service and ready to go the extra mile for our customers
- Have fun whilst doing a fantastic job!
Requirements
What will I be doing?
Working remotely or in our UK head office in central Norwich, you should expect to spend most of your time:
- Answering calls and emails to help our customers make the most of their accounts, helping them track their deliveries and learn about our crowd-funded wines and winemakers
- We genuinely care about our customers (and each other), so an honest and empathic approach is a must
- We\\\’re an award-winning team, so you\\\’ll need to be dedicated to providing top-notch customer service and ready to go the extra mile for our customers
- Have fun whilst doing a fantastic job!
Hours
This is a full time position, typically 37.5 hours per week over 5 days with 2 consecutive days off. We are open 7 days a week, 9am–5:30pm, and being able to work both Saturday and Sunday every weekend is vital.
Start date
We\\\’re looking for people who can join us on Monday 22nd September or potentially on Monday 6th October 2025.
Contract: This is a temporary contract ending in December 2025. For those who really excel, there will be permanent positions and contract extensions on offer.
Benefits
Salary and benefits
- A competitive salary of £12.60/hour – we\\\’re very proud to be a Real Living Wage employer
- Comprehensive induction training to help you hit the ground running, including a crash course in our wines
- Wellbeing Champions and access to mindfulness resources including the Headspace app
- Gifts including Naked Wine and more
How to apply
If this sounds like you, we\\\’d love to hear from you. Please submit your CV with a cover letter addressing:
- Why you\\\’re interested in the role
- Why you think you\\\’re the right person for the job
- When you can start
- Any questions you would like to ask us
We hope to hear from you soon. If not, thanks for checking us out and good luck with your job hunt.
Equal Opportunities
At Naked Wines, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our winemakers and customers. Our commitment extends beyond wine to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian and Minority Ethnic backgrounds, and those with lived experiences of discrimination.
Accessibility and Adjustments
Naked Wines is committed to providing reasonable adjustments throughout our recruitment process. If you have specific requirements or need adjustments at any stage, please get in touch. In your application, feel free to indicate your preferred pronouns to help us address and respect your identity.
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Customer Happiness Advisor (Temp to Perm) employer: Naked Wines
Contact Detail:
Naked Wines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Happiness Advisor (Temp to Perm)
✨Tip Number 1
Familiarise yourself with Naked Wines and their mission. Understanding their commitment to independent winemakers and customer experience will help you connect with the company's values during interviews.
✨Tip Number 2
Prepare for the mock call stage by practising common customer service scenarios. Think about how you would handle difficult customer interactions, as showcasing your problem-solving skills is crucial for this role.
✨Tip Number 3
Show your enthusiasm for wine and customer service in your conversations. Being genuinely passionate about helping customers enjoy their wine experience can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your availability and flexibility, especially regarding weekend work. Highlighting your willingness to adapt to the team's needs can demonstrate your commitment to the role.
We think you need these skills to ace Customer Happiness Advisor (Temp to Perm)
Some tips for your application 🫡
Craft a Compelling Cover Letter: Make sure to include a cover letter that highlights your passion for customer service and why you want to work with Naked Wines. Mention specific aspects of the company that resonate with you, such as their commitment to independent winemakers and customer experience.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Customer Happiness Advisor role. Emphasise your problem-solving abilities, communication skills, and any previous customer service experience to show you’re a great fit.
Show Enthusiasm: In both your CV and cover letter, express your enthusiasm for the role and the wine industry. Use positive language and convey your eagerness to contribute to the team and help customers enjoy their wine experience.
Prepare Questions: When applying, think of insightful questions you might want to ask during the interview process. This shows your genuine interest in the role and the company, and it can help you stand out from other candidates.
How to prepare for a job interview at Naked Wines
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction, as this aligns perfectly with the values of Naked Wines.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your ability to stay calm under pressure and think critically, as these traits are essential for a Customer Happiness Advisor.
✨Familiarise Yourself with Wine
Since Naked Wines is all about wine, having a basic understanding of different types of wines and winemaking processes can set you apart. Consider mentioning any personal experiences or interests related to wine during your interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the company culture, team dynamics, or future projects. This shows your genuine interest in the role and helps you determine if it's the right fit for you.