Are you looking for a great experience in a fast-paced and innovative wine company? In a nutshell, we're all about making the world of wine a better place. We fund and source directly from independent winemakers to bring our customers (we call them Angels) better quality wine for a better price. Our global team (we have offices in the US and Australia, too) is entrepreneurial by nature, obsessive about customer experience and driven by performance. And yes, we like wine. In other words, our Customer Happiness Advisors are the wonderful people who answer calls and respond to customer emails. Their goal is to remove the guesswork from enjoying great wine, so our customers can simply sit back and savour every sip.
It's not easy work - you need to be confident, calm and resilient. If you don't love helping people, this is not the job for you.
We're on a mission to change the wine industry for the better. That means everything from giving our Angels direct access to the world's best independent winemakers, to supporting charitable projects like 'Carmen's kids' - a soup kitchen for school children in South Africa run by Carmen Stevens, one of our winemakers.
We value people and want to give our customers the best experience possible, and that reflects so strongly in how everyone in this team supports each other and how much of ourselves we put into what we do - the Customer Happiness Team is a collection of some of the most fun, wonderful people I've ever met and I'm lucky enough to call them my coworkers and close friends."
Alice, Customer Happiness Advisor since 2022
"I love being able to put a smile on our customer's face and provide reassurance wherever I can, whether this is putting things right for a customer or just having a lovely chat when placing an order."
Hannah, Customer Happiness Advisor since 2018
Working remotely or in our UK head office in central Norwich, you should expect to spend most of your time:
Answering calls and emails to help our customers make the most of their accounts, helping them track their deliveries and learn about our crowd-funded wines and winemakers
We're an award-winning team, so you'll need to be dedicated to providing top-notch customer service and ready to go the extra mile for our customers
This is a full time position, so you'll typically be working 37.5 hours per week, spread over 5 days and you'll have 2 consecutive days off.
We're open 7 days a week, 9am-5.30pm - being able to work both Saturday and Sunday every weekend is vital.
This is a temporary contract ending in December 2025 so we need people who thrive in a demanding environment and pick things up quickly. For those who really excel in the role, there will be permanent positions and contract extensions on offer.
A competitive salary of £12.60/hour - we're very proud to be a Real Living Wage employer
Comprehensive induction training to help you hit the ground running, including a crash course in our wines
We like to surprise and delight you with lovely thoughtful gifts including Naked Wine and lots more...
CV & cover letter application one-way video interview & email task mock call virtual interview
At Naked Wines, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our winemakers and customers. Our commitment extends beyond wine to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation. To achieve this, Naked Wines encourages applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian and Minority Ethnic backgrounds, and those with lived experiences of discrimination.
Naked Wines is committed to providing reasonable adjustments throughout our recruitment process. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc)to help us better address and respect your identity throughout the process.
Remote Customer Happiness Advisor (Temp to Perm) in Blackrod employer: Naked Wines
Naked is an exceptional employer that fosters a vibrant and supportive work culture, where every team member is valued and encouraged to grow both personally and professionally. With a focus on customer happiness and a commitment to social responsibility, employees enjoy competitive salaries, comprehensive training, and unique perks like mindfulness resources and thoughtful gifts. Working remotely or from our central Norwich office, you'll be part of a passionate team dedicated to transforming the wine industry while having fun along the way.
