Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers place orders and ensure everything is accurate and secure.
- Company: Join Naked Wines, a diverse and inclusive workplace.
- Benefits: Earn £13.45 per hour with comprehensive training provided.
- Other info: Temporary full-time role with great experience in a supportive environment.
- Why this job: Be part of a team that values customer happiness and inclusivity.
- Qualifications: Strong communication skills and attention to detail.
The predicted salary is between 27800 - 27800 £ per year.
Responsibilities:
- Place Tasting Tour orders on behalf of customers in our system.
- Check order details to ensure accuracy before submission.
- Maintain accurate records of all orders processed.
- Flag missing details or booking issues quickly to the team.
- Handle customer data securely and in line with GDPR requirements.
- Follow internal processes for safe data handling and order management.
- Work cooperatively within a team and maintain excellent communication.
Contract Details:
This is a temporary, full‑time position requiring 7.5 hours per day over 5 days. The fixed‑term contract starts 17th June and ends 23rd June 2026, weekdays only. Work shifts are within our opening hours: 9am to 5:30pm.
Compensation:
Competitive hourly rate of £13.45 per hour; real living wage employer. Comprehensive induction training is provided.
Application:
When applying, please include a cover letter answering the following:
- Why you are interested in the role.
- Why you think you are the right person for the job.
- Any questions you would like to ask us.
Equal Opportunities:
At Naked Wines, we recognise the value of diversity and inclusivity, and are committed to treating all employees fairly and equitably. We encourage applications from individuals of disadvantaged socio‑economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian and Minority Ethnic backgrounds, and those with lived experiences of discrimination.
Customer Happiness Advisors in Norwich employer: Naked Wines plc
Contact Detail:
Naked Wines plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Happiness Advisors in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Naked Wines. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being a part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your skills align with the responsibilities of a Customer Happiness Advisor. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when answering questions. Remember, as a Customer Happiness Advisor, you'll need to communicate effectively with customers and your team, so let your personality shine through!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows you're engaged and keen to learn more about the role and the company culture. Plus, it helps you figure out if it's the right fit for you!
We think you need these skills to ace Customer Happiness Advisors in Norwich
Some tips for your application 🫡
Show Your Enthusiasm: When writing your cover letter, let us know why you're excited about the Customer Happiness Advisor role. Share what draws you to our company and how you connect with our mission. A bit of passion goes a long way!
Tailor Your Responses: Make sure to address the specific questions we've asked in the job description. Highlight your relevant skills and experiences that make you the perfect fit for the job. Personalise your application to stand out from the crowd!
Be Clear and Concise: Keep your cover letter focused and to the point. We appreciate clarity, so avoid fluff and get straight to why you’re the right person for the job. A well-structured letter makes it easier for us to see your potential.
Ask Thoughtful Questions: Don’t forget to include any questions you might have for us! This shows your interest in the role and helps you gather more information about the team and the work environment. We love engaging with curious candidates!
How to prepare for a job interview at Naked Wines plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Happiness Advisor. Familiarise yourself with the order processing system and GDPR requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare Your Questions
Think about what you want to know about the company and the team you'll be working with. Asking insightful questions not only shows your enthusiasm but also helps you determine if this is the right fit for you. Consider asking about team dynamics or how they handle customer feedback.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, be prepared to demonstrate your ability to communicate clearly and effectively. Use examples from past experiences where you successfully resolved issues or collaborated with a team. This will highlight your suitability for the position.
✨Highlight Your Attention to Detail
Given the importance of accuracy in processing orders, be ready to discuss how you ensure attention to detail in your work. Share specific examples of how you've caught mistakes or improved processes in previous roles. This will reassure them that you can handle their order management processes effectively.