At a Glance
- Tasks: Manage client interactions and animal care at the reception desk.
- Company: Join a friendly independent veterinary practice in Glasgow.
- Benefits: Enjoy 6 weeks holiday, a company pension, and employee discounts.
- Other info: Full-time role with a compressed work week and great career growth.
- Why this job: Make a difference in animal care while working in a supportive team.
- Qualifications: National 5 qualifications and customer service experience preferred.
The predicted salary is between 23400 - 27000 £ per year.
Company Description
An independent veterinary practice based in Cardonald, Glasgow
Be part of a small team of 9 veterinary professionals
Working Hours
37 hours per week (compressed hour) 4 days per week with a rota day off.
08:00-18:00 with 1 in 4 Saturday mornings, 08:30-12:30
Role Description
This is a full-time on-site role for a Veterinary Receptionist/Administrator at Naismith Vets in Glasgow. The role will involve client and animal care at the reception desk, appointment scheduling, client education, phone etiquette, and internal team communications.
Daily Routine
- Appointment Scheduling via veterinary software system
- Telephone and Outlook Email enquiries
- Account invoicing and daily balancing of the till
- Rota changes and appointment management
- Client Education and Communication
- Liaising with the veterinary and nursing team regarding animal care
Qualifications
- National 5 qualifications with English and Admin/Business
- HND or HNC Certificate
Holidays
6 weeks holiday which is inclusive of public holidays with an additional day to recognise your birthday.
Salary
Dependant on qualifications and experience
Personal Attributes
A bright enthusiastic person who is kind and empathetic to clients\' feelings.
An ability to multitask and work under pressure when the need arises.
Attention to detail and prioritise your worklist.
Confident with animals and happy to greet them in a warm and welcoming way.
Applying for the Role
Send a CV with a cover letter to: or hand in to the practice at
2075 Paisley Road West, Cardonald, Glasgow, G52 3JH
Closing Date: 15th September 2025
Job Type: Full-time
Pay: £23,400.00-£27,000.00 per year
Benefits:
- Company pension
- Employee discount
Ability to commute/relocate:
- Hillington G52 3JH: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 3 years (preferred)
Work Location: In person
Veterinary Receptionist/Administrator employer: Naismith Vets
Naismith Vets is an excellent employer located in Cardonald, Glasgow, offering a supportive work culture within a close-knit team of veterinary professionals. With a focus on employee well-being, the practice provides generous benefits including six weeks of holiday, a company pension, and opportunities for personal growth in a rewarding environment dedicated to animal care. Join us to make a meaningful impact while enjoying a balanced work-life schedule with compressed hours and a friendly atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist/Administrator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Naismith Vets. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their small but dedicated crew.
✨Tip Number 2
Practice your phone etiquette! Since you'll be handling client calls, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with common scenarios you might face at the reception desk.
✨Tip Number 3
Show off your multitasking skills! During the interview, share examples of how you've successfully juggled multiple tasks in previous roles. This will demonstrate that you can handle the busy environment of a veterinary practice without breaking a sweat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly. So, go ahead and submit your CV and cover letter online!
We think you need these skills to ace Veterinary Receptionist/Administrator
Some tips for your application 🫡
Craft a Personalised Cover Letter:When applying, make sure to tailor your cover letter specifically for the Veterinary Receptionist/Administrator role. Highlight your relevant experience and show us why you're the perfect fit for our team at Naismith Vets!
Show Off Your Customer Service Skills:Since this role involves a lot of client interaction, don’t forget to emphasise your customer service experience in your CV. We want to see how you’ve handled similar situations in the past and how you can bring that to our practice.
Keep It Neat and Professional:Make sure your CV and cover letter are well-organised and free from typos. Attention to detail is key in this role, so let’s see that reflected in your application. A clean layout will help us focus on your skills!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Naismith Vets
✨Know Your Stuff
Familiarise yourself with the veterinary practice and its services. Understand the role of a Veterinary Receptionist/Administrator, including appointment scheduling and client communication. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Your Empathy
Since this role involves interacting with clients and their pets, be prepared to demonstrate your empathy and kindness. Think of examples from your past experiences where you've shown compassion, especially in stressful situations. This will resonate well with the interviewers.
✨Practice Your Multitasking Skills
The job requires multitasking under pressure, so consider preparing for situational questions that test these skills. You might be asked how you would handle multiple phone calls while managing the reception desk. Practising these scenarios can help you articulate your thought process during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since you'll be working in a veterinary practice, consider wearing something that reflects a friendly yet professional vibe. This shows that you respect the workplace and are serious about the role.
